ChampagneOneLtd Reviews 

2,884
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery, noting that products often arrive speedily and on time. Many also highlight the exceptional packaging, ensuring items are well-protected and arrive safely. Consumers appreciate the competitive pricing, finding hard-to-obtain products unavailable elsewhere, and commend the easy-to-navigate website for a positive ordering experience. However, some customers noted issues with orders, including significant delivery delays even when express shipping was paid. A few others mentioned not receiving their orders or struggling to obtain promised refunds, with some reviewers also expressing dissatisfaction with communication due to a lack of updates or unanswered inquiries regarding delayed or missing items.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising its speed and... See more

Product

Clients share positive opinions on product, often praising the availability of hard-to-find items and the... See more

Order

People report ambiguous experiences with order, with many expressing frustration over lack of communication,... See more

Service

Users describe positive interactions with service, highlighting excellent service, fast delivery, and... See more

Price

Reviewers highlight positive aspects of price, with many finding products to be reasonably priced, cheaper... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary prese... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more

Rated 5 out of 5 stars

My uncle was reminiscing about a drink he used to drink 40/50 years ago and mentioned he hadnt seen it in the shops for years. I went online and found it at champagneone reasonably priced so ordered i... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,884)

136 reviews in the last 12 months

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Rated 2 out of 5 stars

Order took ages to dispatch and short

Order took ages to dispatch, just before Christmas. I wasn't kept informed of my order, in fact I was frequently misinformed. The problem was a wanted an extra large bottle of spirits, in the end I found out this was out of stock. So I agreed on 2 smaller bottles, but this worked out to be cheaper so I requested something of their choosing to make up the cost. This never happened, nor did I receive a refund. I wud be glad to give these guys a second chance as I suspect they were just too rushed at Christmas.

3 December 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication about delay in orders

Ordered whiskey glasses well in advance of 70th birthday. Regrettably, the glasses have not arrived. When contacting the company, they informed me that they are out of stock and will only be available in a week’s time. A message that the item is out of stock would have been appreciated.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give it minus stars I would

If I could give it minus stars I would!
I ordered cognac as a gift and paid for next day delivery, the next day nothing came and the day after, I also never got an updated email with tracking info so I reached out.
I was told that the courier attempted to deliver the order but no one was at home which was a blatant lie because someone was at home and the recipient had cameras and checked that no one came around.
I asked them to refund my next day delivery fee and make the delivery asap which they told me they would. Next day came and no delivery, nor the day after. They now stopped answering my emails, and I don’t know where my order is even located at this point. I have been now asking for a refund without any response
I have ordered many times from different websites but this is the most horrible service I have ever gotten. DO NOT ORDER FROM THIS WEBSITE!

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Shockingly bad experience. AVOID

Shockingly bad experience. Waited over a month and a half for them to tell me they couldn't ship to Ireland due to Brexit - despite them advertising that they can. I am now battling with them to get a refund processed, but they have now gone quiet. It looks like a scam and I am flabbergasted they have such a high TP rating

11 January 2026
Unprompted review

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