ChampagneOneLtd Reviews 

2,884
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery service, noting that products arrived safely and were often hard to find elsewhere. The packaging is consistently highlighted as excellent and secure, ensuring items are well-protected. Many people appreciate the brilliant service and competitive pricing. However, some customers also noted issues with their orders. A few people experienced significant delivery delays, even when paying for expedited shipping, with some orders not arriving for weeks or at all. There were also reports of incorrect items or products not matching descriptions, alongside difficulties in communication regarding these problems or refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy delivery and... See more

Product

Consumers find product to be positive, with many reviewers praising the quality and taste of items, such as a... See more

Order

Users describe ambiguous interactions with order, with many customers expressing significant frustration over... See more

Service

People report positive experiences with service, often describing it as excellent, friendly, proactive, and... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be reasonably priced,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary prese... See more

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more

Rated 5 out of 5 stars

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out. Will def... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,884)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Champagne not delivered and no refund.

Ordered two bottles of Champagne for a birthday present. The website said in stock available for express delivery. Three weeks and several emails later, having missed the birthday I asked for a refund. Told it had been actioned to my credit card and would take 3-5 days. Eleven days and several emails later, still no refund they asked for my bank details. Fat chance. Contacted my credit card company to sort it out. Disaster from start to finish.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience and customer support

paid for expedited shipping and 10 days later, nothing-they blamed the carrier but they just did not process the order--but obviously took the funds and the increased costs for expedited delivery--after multiple contacts finally got the champagne but no apology or shipping refund--you need to do better for these prices!

27 December 2025
Rated 2 out of 5 stars

Accept orders for things not in stock and hard work to get a refund. Ryan did communicate

*** just to update refund was eventually received after threats to take action. Ordered champagne for Christmas, never received and despite email communication early December with Ryan who told me it was out of stock, no refund received. Told on two separate occasions it had been refunded but a complete scam. Accept orders for things not in stock and then won’t refund.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, I was skeptical at first as I had never heard of the company before but after checking on trustpilot and ordering through them I would recommend to anyone. Fast delivery, affordable prices and brilliant service!

28 December 2025
Rated 5 out of 5 stars

I was informed about every part of my…

I was informed about every part of my purchase, from the ordering of the item until it was delivered.
The package was delivered safely. It was fragile, but every care was taken with securing the contents, making sure it was very well protected.
Thank you.
I will be purchasing from you again, in the knowledge that I was made to feel a valued customer.

28 December 2025
Rated 1 out of 5 stars

AVOID USING THIS COMPANY

AVOID USING THIS COMPANY - look at the negative reviews- all the same pattern - try and phone before you place an order and you will see that the phone never gets answered -placed an order with them that they stated online that was in stock for quick delivery ,order did not arrive, when chased, (only by email , as the phone number just rings out to voicemail), offered a cancellation and refund as the product not actually in stock , did not process the refund, chased promised refund again and never happened again so two failed promises of a refund- try google maps on the address, you will see you are buying from a corner shop - terrible communication, and terrible customer experience- AVOID -

24 November 2025
Unprompted review
Rated 5 out of 5 stars

The perfect gift for our Wedding anniversary

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere else. It was delivered quickly, is excellent packaging. Certainly no concerns about breakages using Champagne One.

9 March 2025
Rated 5 out of 5 stars

The bottle of original Australian white…

The bottle of original Australian white wine was really well packaged and boxed. Arrived really quickly, only a few days after ordering. I had been looking all over to get some for a gift, it seems you can't get it in shops any more, so was really pleased to find some to order.

27 November 2025
Rated 5 out of 5 stars

My favourite Collet…

I was able to buy my favourite champagne, and a demi sec to try which I've not tasted before, with ease. This champagne isn't one that you see in most outlets so I was really pleased to find it and even more pleased with the top notch customer service. It arrived so speedily, and perfectly packed. Thank you!

27 November 2025
Rated 5 out of 5 stars

Don’t let the negative reviews put you off

After looking at some of the reviews my heart sank thinking this order will take forever- wow was I wrong ordered the deliver on Thursday arrived today Monday don’t let the reviews fool you this was speedy delivery and I will certainly be buying from again - totally trusted company don’t know how some were telling people to avoid 10/10 from me folks

24 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look