Chadwicks logo
Visit website

Chadwicks Reviews 

182
•
TrustScore 4 out of 5

4.2

Building Materials Market
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers had a great experience with this company. Customers consistently praise the efficient delivery service, often noting its speed and reliability, with many deliveries arriving on time or even earlier than expected. The staff are frequently highlighted for being helpful, knowledgeable, and providing excellent service, making interactions pleasant. People also appreciate the overall service quality and the ease of using the website for ordering. However, some customers also noted issues with order processing and delivery timeframes, experiencing significant delays and a lack of communication regarding their order status. A few other people also felt that certain products received were not accurately described on the website or arrived as incorrect items.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers experiencing prompt dispatch and easy... See more

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers report positive... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, outstanding,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... See more

Rated 4 out of 5 stars

Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more

Rated 5 out of 5 stars

Honestly couldn’t have had a better experience! The staff in the Gorey branch were so helpful and the delivery was extremely fast, they were out of stock of one item I ordered and did their best to so... See more

Rated 5 out of 5 stars

Got doors and floors off Chadwicks Limerick. Guided in decisions for Door types and handles etc by Mark. Top guy, very helpful and knowledgable. Gave price and delivery date. All arrived as expected.... See more

Company details

  1. Building Materials Market

Written by the company

Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.

Contact info

4.2

Great

TrustScore 4 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(182)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I placed my order online on Monday and…

I placed my order online on Monday and it said 2-3 working days for delivery. It’s now Friday and I’ve just chased where my delivery is and I’ve been told maybe Wednesday or Thursday next week. So it’s actually 7-8 working days. Not happy as it’s holding up the job.

22 June 2026
Chadwicks logo

Reply from Chadwicks

Hi Nigel,

Thank you for taking the time to leave your feedback. I'm sorry to hear that your order has not arrived within the delivery timeframe originally indicated online.

I completely understand your frustration, particularly where the delay is impacting progress on your job. The delivery lead time you've experienced clearly does not match the expectation set when the order was placed, and I appreciate why this has caused concern.

My colleagues in the branch servicing your order will be in touch today to provide a further update.

Thank you again for bringing this to our attention.

Kind regards,
Chadwicks Customer Care Team

Rated 4 out of 5 stars

Sand delivery.

Goods delivered within timeframe.Text letting me know when the delivery will arrive within 2.5 hrs that day.All went well.Highly recommend.

25 June 2026
Rated 2 out of 5 stars

Big bag.

I am working on path from street to front door.Last time delivery was on the end of driveway but yesterday it was 3 metars short.

24 June 2026
Chadwicks logo

Reply from Chadwicks

Hi Josip,

Thank you for taking the time to share your feedback with us, your feedback is appreciated. I have shared your feedback with the branch in question and we will use it to help to improve our last mile service.

Kind Regards
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look