After using the C&G website, I was able to put my daughter and her partner at ease after speaking with Ella, who gave great advice.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The only milk that our 18 month old can drink, despite being on a different brand before, she loves this. She’s so full of energy throughout the day & always goes to sleep nicely after a bottle - we w... See more
Company replied
I've used this brand for both my daughters and even qith lockdown and other issues we've come across asda has always been able to supply and deliver there best service to us for being to get our young... See more
Company replied
great product, our little boy lost more than half his birth weight due to being ill whilst i was breast feeding he was given top ups of the cow and gate hungry milk and it worked! whilst i didn't wan... See more
Company replied
Company details
Written by the company
Founded in Britain 🇬🇧 Made with love for little tummies❤️ Making babies smile for over 100 years🥰
Contact info
United Kingdom
- 0800 977 8880
- cgbabyclub.co.uk
4.7
Excellent
635 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Query Re Preparation of Milk
I contacted Cow & Gate via Facebook Messenger and received a speedy and detailed response to my query, in addition to a link which took me to other useful information. Wouldn’t hesitate to use this service again. Thank you.
12 March 2025
Unprompted review
Reply from Cow&Gate UK
Hi Debbie,
Thank you for sharing your positive experience with us! We're thrilled to hear that you received a speedy and detailed response to your query, along with additional useful information. Your feedback is greatly appreciated, and we're glad to know that you wouldn't hesitate to use our service again. If you have any more questions or need further assistance, please feel free to reach out.
Best regards,
Suren and The Cow & Gate Team
Used WhatsApp for a query
Used WhatsApp for a query. Blanka picked up the message and replied promptly, answering all my questions. Thank you
12 March 2025
Unprompted review
Reply from Cow&Gate UK
Hi Mrs. Billett,
Thank you for your lovely review and for sharing your experience with us! We're delighted to hear that Blanka was able to assist you promptly and answer all your questions. Your feedback means a lot to us, and we're always here to help. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Suren and The Cow & Gate Team
Reply from Cow&Gate UK
Hi Katie,
Thank you so much for your fantastic review! We're delighted to hear that you had a great customer service experience with Cow & Gate. Your kind words mean a lot to us, and we'll continue to strive to provide the best service possible. If you have any more feedback or need further assistance, please don't hesitate to reach out. We appreciate your support!
Best regards,
Suren and The Cow & Gate Team
Highly recommend!
Jennifer was very efficient in answering my query regarding follow on milk! Great service!
Jennifer was friendly, educated and efficient! Highly recommend the helpline!
4 March 2025
Unprompted review
Reply from Cow&Gate UK
Hi Michelle,
Thank you so much for your kind review! We're thrilled to hear that Jennifer was able to assist you efficiently with your query regarding follow-on milk. Our team takes great pride in providing friendly, knowledgeable, and efficient service. Your recommendation means a lot to us.
Best regards, Suren and Cow & Gate Team ❤️
Excellent customer service when dealing…
Excellent customer service when dealing with Facebook queries. Fantastic service, very friendly & helpful
28 February 2025
Unprompted review
Reply from Cow&Gate UK
Hi there,
Thank you so much for your kind review! We're delighted to hear that our team provided you with excellent and friendly service on Facebook. Your feedback means a lot to us and motivates us to keep delivering the best support possible.
Best regards,
Cédrine and Team Cow&Gate
Great help talking with leanne tonight…
Great help talking with leanne tonight answered questions and asked to make sure she was thorough in her responses .
20 February 2025
Unprompted review
Reply from Cow&Gate UK
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear that Leanne was able to provide you with thorough and helpful support. We’ll be sure to pass on your kind words to her.
If you ever have more questions or need further assistance, please don't hesitate to reach out.
Best wishes,
Cédrine and Team Cow&Gate
Leanne was amazing
Leanne was amazing. Polite. Helpful. Informative.
18 February 2025
Unprompted review
Reply from Cow&Gate UK
Hi Paul,
Thank you so much for your kind words! We're delighted to hear that Leanne provided such a positive experience. We’ll be sure to pass along your lovely feedback to her. If you ever need any further assistance, we're always here to help!
Best wishes,
Cédrine and Team Cow&Gate
Safe way to make formula bottles
Spoke to Begonia in regards to making bottles with formula, since my sons birth we have seen 2 midwives and a health visitor all giving different ways we should be making the feeds causing us confusion. After clarification with Begonia at C&G we shall make the feeds as we have been advised today. Speedy, helpful, kind and detailed WhatsApp service. Very good experience
13 February 2025
Unprompted review
Reply from Cow&Gate UK
Hi Jon,
Thank you for sharing your experience! We’re so glad to hear that Begonia was able to provide the clarity and support you needed. We understand how confusing it can be when advice varies, so we’re happy we could help. If you ever have any more questions, we’re always here for you!
Best wishes,
Cédrine & the Cow & Gate Team ❤️
WhatsApp service is A+
I used WhatsApp to answer a query I had. I got a reply within 20 minutes. Not sure who I spoke with but they were very helpful. Amazing service 😊
13 February 2025
Unprompted review
Reply from Cow&Gate UK
Hi there,
Thank you for your fantastic feedback! 😊 We’re so glad to hear that you had a great experience using our WhatsApp service and that our team could assist you quickly. If you ever need anything else, we’re always happy to help!
Best wishes,
Cédrine and Team Cow&Gate❤️
Spoke to Leanne and she could have been…
Spoke to Leanne and she could have been more helpful and lovely. Thank you for your help Leanne 😊
13 February 2025
Unprompted review
Reply from Cow&Gate UK
Hi Natasha,
Thank you so much for your kind words! We’re delighted to hear that Leanne was able to assist you. We’ll be sure to pass along your lovely feedback to he, it will make her day! 😊
If you ever need anything else, we’re always happy to help.
Best wishes,
Cédrine and Team Cow&Gate❤️
Really pleased with the advice offered…
Really pleased with the advice offered by cow and gate
5 February 2025
Unprompted review
Reply from Cow&Gate UK
Hey there,
Thank you for your kind words! 😊 We're so glad to hear that you found our advice helpful. If you ever have any more questions, we’re always here to help!
Best wishes,
Cédrine and Cow&Gate ❤️
Excellent
Had a chat with Leanne and she was really helpful
I am glad I was been attended too and given a great advise
My little one is more calm now
30 January 2025
Unprompted review
Reply from Cow&Gate UK
Hello Lugbosho,
Thank you for your kind words! We're so glad to hear that Leanne was able to support you and provide helpful advice. It’s wonderful to know that your little one is feeling more calm now. If you ever need any further guidance, we’re always here to help!
Best wishes,
Cédrine and Team Cow&Gate
Live chat with Leanne H
Had a live chat with Leanne H. She was brilliant. Very quick responses and very informative which was so helpful!
30 January 2025
Unprompted review
Reply from Cow&Gate UK
Hi Holly,
Thank you for your lovely feedback! We’re so pleased to hear that Leanne was able to assist you quickly and provide helpful information. We’ll be sure to pass on your kind words to her. Wishing you and your little one all the best!
Best wishes,
Prash from team Cow&Gate 😊
Very prompt response and helpful with…
Very prompt response and helpful with my query
23 January 2025
Unprompted review
Reply from Cow&Gate UK
Hi Regine,
Thank you so much for your kind words! We're delighted to hear that you found our response prompt and helpful. Your feedback means a lot to us, and we’re always here to assist you whenever you need.
Best wishes,
Cédrine and Team Cow&Gate💚
Messaged c&g at 21.45 via messenger
Messaged c&g at 21.45 via messenger, Vic was very quick to respond with good explanation to my question.
3 January 2025
Unprompted review
Reply from Cow&Gate UK
Hi there! 🎉 Thank you so much for your glowing 5-star review! 🌟 It's fantastic to hear that Vic provided such prompt and helpful support. Your satisfaction is our top priority, and we're delighted that your experience reflected that.
If there's anything else you need or any further questions you have, don't hesitate to reach out. We're always here to help!
Cheers,
Suren and The Cow & Gate Team 😊
Help switching to follow on milk
We were switching from first milk to follow on milk which we use in conjunction with breastfeeding. We contacted customer services to help us with the transition and making sure we got the quantities and powder/ water ratios correct. We spoke to Leanne who was incredibly helpful and very supportive of breastfeeding too.
23 December 2024
Unprompted review
Reply from Cow&Gate UK
Hi Vicky,
Thanks so much for sharing your positive experience! 🌟 We're delighted to hear that Leanne was able to provide the support and guidance you needed during the transition to follow-on milk. It's wonderful to know that our team is making a difference. If you have any other questions or need further assistance, we're always here to help!
Warm regards,
Suren and The Cow&Gate UK Team
Always very helpful have used them for…
Always very helpful have used them for all of my pregnancies and have helped me through everyone of them always helpful advice
18 December 2024
Unprompted review
Reply from Cow&Gate UK
Hi Sarah! 🌟
Thank you so much for your wonderful review! We're delighted to have been a part of your journey through all your pregnancies and to have provided helpful advice along the way. Your kind words mean a lot to us.
Best wishes,
Suren and The Cow&Gate UK Team❤️😊
I needed an answert instantly as my…
I needed an answer quickly as my husband was at the store and I was given a quick helpful response about a product.
18 December 2024
Unprompted review
Reply from Cow&Gate UK
Hi Mrs. Saaliha Kadiri! 🌟
Thank you for your fantastic review! We're thrilled to hear that you received the quick, helpful response you needed. Your feedback means a lot to us, and we're always here to assist you with any questions.
Best regards,
Suren and The Cow&Gate UK Team 😊
Spoke to Leanne and she was so lovely…
Spoke to Leanne and she was so lovely and reassuring, made me feel comfortable about the sensitive topic I was asking about and gave helpful advice and things to look out for going forward!
I’ve been struggling to get through to my midwife so having this service today has really helped my mind.
16 December 2024
Unprompted review
Reply from Cow&Gate UK
Hi Hayley,
Thank you so much for your lovely feedback! We're thrilled to hear that Leanne could provide the reassurance and advice you needed. It's so important to us that you feel supported, especially during sensitive times. If there's anything more we can do for you, please don't hesitate to reach out. We're here for you every step of the way. 💖
Warm regards,
Suren and The Cow&Gate UK Team
Great WhatsApp experience
I spoke with Leanne today over WhatsApp, she was really helpful with my query. Not only reassuring me, but sending helpful links and guidance from C&G and NHS! Great customer service!
5 December 2024
Unprompted review
Reply from Cow&Gate UK
Good afternoon Heather,
Thank you for taking the time to leave this wonderful review, we're so pleased we could assist with the information you required.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Vic from the Cow & Gate UK team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.