CGB Numismatique Paris Reviews 

10,086
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast shipping times, excellent product quality, and professional secure packaging that always keeps delicate items completely safe during international transit. People frequently highlight the friendly, professional staff and the remarkably large selection of rare items easily accessible through the online platform. Some reviewers were not happy with communication issues or experienced very slow response times when trying to reach customer support for assistance. A few other people also felt that specific delivery carriers caused unexpected customs fees, frustrating parcel delays, or unwanted changes to the shipping methods used.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive promptly, are securely packaged,... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive in perfect condition and match the... See more

Service

Consumers find service to be positive, highlighting professional efficiency, reliable reliability, and prompt... See more

Staff

Customers consistently note positive experiences with staff, frequently praising the team as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have enjoyed collecting with CGB for many years. I have met several of their experts in their office and at Paris coin shows. Their publications are amazing. They have always been honest, excellent,... See more

Company replied

Rated 5 out of 5 stars

I've been collecting since 1968, burned coins from Berlin , Germany (1945) to modern global pieces of today. Banknotes, tokens, uncut sheets, I think my hand has touched it all. CGB has a wonderful r... See more

Company replied

Rated 5 out of 5 stars

One can close their eyes and trust CGB.fr with purchases. I love dealing with them. Very professional team and customer service is top notch. Being an international organization, they can benefit from... See more

Company replied

Rated 5 out of 5 stars

Great, secured, fast service to Bermuda!! No hassles. No complaints. Would like to deal with again when another opportunity presents itself!! Will continue to visit auction/store for more deals!!... See more

Company replied


Company details

  1. Coin Dealer

Written by the company

Le site numismatique - CGB Numismatique Paris est le specialiste des monnaies, médailles, jetons, billets de collection, librairie et fournitures numismatiques


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(10,086)

838 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sellers

Great sellers

4 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear Diego,
Thank you so much for this wonderful feedback! Your satisfaction is our greatest reward. We hope to see you again soon.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 2 out of 5 stars

I never received or got any information…

I never received or got any information in regards to shipment my purchased items.

8 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Olomi,
We understand your dissatisfaction and apologize for the missing shipping information. Following our recent exchange, we can confirm that your order is being processed and will be delivered before the end of the year. Thank you for your patience and understanding.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Merci

Merci! Received order timely.

8 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Teston,
Thank you for your feedback! We are delighted that your order arrived on time.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Reasonable prices

Reasonable prices, rapid delivery, responsive. I live in US. I have done business with cgb.fr for many years. Once I returned a torn note, not mentioned in the description. They immediately refunded the money.

6 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Jones,
Thank you very much for your loyalty and for your positive feedback! We are delighted that you are satisfied with our services and responsiveness, even from a distance. We look forward to seeing you again soon for your next purchases.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

You have to serve your customers faster.



Тhank you for your immediate response after my note, I received my coins!

5 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Velichkov,
We sincerely apologize for the delay and understand your frustration. Your order has been shipped, but due to the high volume of orders during the holiday season, processing and shipping may take a little longer than usual. Thank you for your patience!
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Trustworthy company on whoom you can…

Trustworthy company on whoom you can rely on.
Great experience, ! I will always use it in supplying my coin collection.
Thanks!
Best rg,
Bronius.

5 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Lipnevicius,
Thank you very much for your confidence. We are delighted that our service will accompany you in your passion for collecting coins. We hope to see you again soon for more discoveries.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Wide range of collection

Wide range of collection, prompt response and support from CGB Team

5 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Kulkarni,
Thank you very much for your feedback! We are delighted that our range and our team have met your expectations. Please don't hesitate to contact us again, our team will be happy to help you.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

All OK

Everything was OK.

12 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Matecka,
Thank you very much for your feedback and your loyalty over the years. It is always a pleasure to count you among our customers!
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Fast shipping and good Product…

Fast shipping and item Napoleon coin was exactly as described and pictured.

4 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Henschke,
Thank you very much for your review! We are delighted that the Napoleon coin perfectly meets your expectations and that delivery was quick. We hope to see you again soon.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Roman Provincial Coins

Excellent Company. Good coin descriptions with clear photographs both on website and catalogue to enable personal assessment from. Rapid despatch and clear tracking process to destination.
You can purchase with confidence and ease from CGB.

2 December 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Jackson,
Thank you very much for your kind words! We are delighted that you were satisfied with our descriptions, photos, and shipping tracking. Your trust means a lot to us and motivates us to continue offering the best possible service.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 4 out of 5 stars

special thanks for your attentive…

special thanks for your attentive team. your web site is very user friendly. financial reports that you give to your customers, could improve. i mean, i did not find any option to see all my activity in the one balance sheet for one year. although you have long relationship with grading companies that makes cost advantage for you, your services for grading is too expensive.

27 November 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. KHAJOUEE
Thank you for your feedback and for your kind words about our team and the usability of our website.
Regarding financial reporting, you are the first customer to suggest having a single consolidated balance sheet covering one full year of activity. We appreciate this idea and will study its feasibility as part of our ongoing improvements.
Concerning grading services, pricing reflects not only our relationships with grading companies but also the handling, insurance, logistics, administrative follow-up and quality control required throughout the process. Your comment is nevertheless noted.
Thank you for taking the time to share your experience and suggestions.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Very good condition and that is what is important

Package arrived in good condition. Delivered one day late because they said I wasn't home. That is questionable but OK. Got it the next day.

27 November 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Smulczenski,
Thank you for your feedback. The most important thing for us is that your order arrived in perfect condition. As for the delay and the carrier's apology, it is indeed debatable... but the main thing is that you received it the very next day. Thank you for your understanding.
Best regards.
Fabienne - Customer service - CGB Numismatique Paris

Rated 5 out of 5 stars

Professional service

Estimations can be trusted.

31 October 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. De Waele,
Thank you very much for your review and your loyalty. Your trust is essential to us, and we are delighted that our quotes and service have met your expectations.
Best regards.
Fabienne - Customers service - CGB Numismatics Paris

Rated 1 out of 5 stars

A disappointing experience so far…

We have ordered 2 pieces from CGB over the last 7 days and just processed our last order today.
Getting through to them has been a challenge, we had to call them many times to get noticed.
As we are based in the uk, we wished to discuss and be clear on the delivery address, now in Belgium, and related timelines for dispatch as we are entering the busy Christmas period.
Communication has been poor - expect to wait for 7 to 10 days, as a minimum, to get any standard non-automated email response. The employee on the phone was not helpful whatsoever. She confirmed to us to be very busy as one of the only 2 front desk resources to pick up all external calls and queries?
A disappointing experience so far and we just hope that CGB records calls with existing clients for training in order to improve on all this.

26 November 2025
Unprompted review
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear Davy,
We are really sorry to hear that your experience did not live up to our standards. The difficulties you encountered in contacting us and the long response times do not reflect the quality of service we strive to provide. Your feedback is invaluable: it helps us clearly identify areas for improvement, particularly in terms of strengthening our customer service during busy periods. We hope to be able to show you concrete progress soon and remain at your disposal for any information regarding your order.
Best regards.
Fabienne - Customers service - CGB Numismatics Paris

Rated 5 out of 5 stars

Very good seller

Very good seller, very good service and very beautiful coins and auctions

8 November 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Giacomini,
Thank you very much for your feedback! We are delighted to receive your compliments about our items and our service. We hope to see you again soon for new auctions.
Best regards.
Fabienne - Customers service - CGB Numismatics Paris

Rated 5 out of 5 stars

Perfect medal

Perfect medal, timely shipped and well packed.

5 November 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Perelman,
Thank you for your review! We are very happy that you like the medal and that everything arrived in perfect condition. We look forward to seeing you again soon.
Best regards.
Fabienne - Customers service - CGB Numismatics Paris

Rated 5 out of 5 stars

A Classy Honest, Dependable & Trustworthy Dealer

I've been collecting since 1968, burned coins from Berlin , Germany (1945) to modern global pieces of today. Banknotes, tokens, uncut sheets, I think my hand has touched it all. CGB has a wonderful research engine open to the public not only as a Buying tool but also a real research reliable asset. My orders arrive expeditiously and always packed safe and well. Their prices are right in there and I've never walked away from a deal thinking I was gouged, never. And with these folks, if I needed to, I would not feel opposed to ask for a small discount. The grading of their Numismatics is always spot on and there is vault after vault loaded with priceless inventory. Thanks CGB!

11 March 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Bradford,
Thank you for this wonderful feedback.
We are delighted that our search engine, the quality of our shipments, and the care we take in grading our coins have met your expectations. We are honored by your trust over all these years. We look forward to accompanying you in your numismatic discoveries for many years to come!
Best regards.
Fabienne - Customers service - CGB Numismatics Paris

Rated 5 out of 5 stars

One can close their eyes and trust…

One can close their eyes and trust CGB.fr with purchases. I love dealing with them. Very professional team and customer service is top notch. Being an international organization, they can benefit from a little more English speakers especially on the phone but most of the time that is not required so it's all good.

2 November 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear Craig,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience with CGB.fr and that our team was able to meet your expectations. We have also taken note of your suggestion regarding English-speaking support and will continue to work on improving our services. We look forward to assisting you with your future purchases.
Best regards.
Fabienne - Customers service - CGB Numismatics Paris

Rated 1 out of 5 stars

Mis-advertised - Refund Promise - Returned Items - NO REFUND!!!

After more than a year of following up on a confirmed refund approval for items that were misadvertised, we are still waiting for the refund to be processed. It was agreed that a full refund would be provided once the purchased coins (valued at approximately $5,000 AUD) were returned. The coins were shipped back and confirmed as received by CGB.fr, yet no refund has been issued.

Despite countless follow-ups and daily emails to multiple contacts at their office, our requests continue to be ignored. We can only hope they honour their obligations. I sincerely hope no other customer has to experience this.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

5stars

Five stars for this company.
Great products and excellent service.
Thanks a lot!!!

3 October 2025
CGB Numismatique Paris logo

Reply from CGB Numismatique Paris

Dear M. Trantis,
Thank you very much for your review! We really appreciate your compliments, which motivate us to continue offering the best.
Best regards.
Fabienne - Customers service - CGB Numismatics Paris

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