CEWE Reviews 1,084

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including clear and detailed photos, vibrant colors, and high-quality paper. Many people found the user experience enjoyable and the software easy to use for creating personalized items, appreciating the creative choices and intuitive templates. The delivery service is frequently described as quick and efficient, with products arriving well-packaged. However, some customers experienced issues with delivery, noting delays or damaged items upon arrival. A few other people also felt that the print quality was inconsistent, with some photos appearing darker or having minor flaws, and in rare cases, images were badly printed or cropped incorrectly.

What people talk about most

Quality

Consumers generally express satisfaction with the quality of products, highlighting excellent paper quality,... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent quality of paper,... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising quick delivery times... See more

User experience

Users describe positive interactions with the user experience. Many customers found the platform easy to... See more

Service

Reviewers mention positive feedback about service. Many customers are very happy with the good, efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good with the quality of the print and the timing of the order. The only problem was finding 2 additional photos that were not part of my order in the mix. Photos were family pictures with kids e... See more

Rated 4 out of 5 stars

I have been using your expertise for my family year book, for quite a few years now and have always found it to be excellent.However this year I seem to have got different paper - much thinner, not as... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I recently printed several of our wedding pictures with CEWE, and I’m honestly amazed by the quality. The resolution is incredible—each photo came out so clear and detailed, much better... See more

Rated 5 out of 5 stars

Easy to use interface, quick delivery, and high quality. Definitely worth it. Only tiny criticism is that when connecting Google photos, there seems to be a limit on how many you can upload at a... See more


Company details

  1. Photo Printing Service

About CEWE

Written by the company

As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.

Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.

Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
CEWE logo

Reply from CEWE

Dear Emma

I am sorry to hear that you have not received your order. I have looked into this and can see that it was delivered on 10 December 2025 at 16:36. If you still cannot find it or have not received it, we would recommend reaching out to our team.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 5 out of 5 stars

Love this product

Love this product. Bought kinder Calendar for my niece with photos of both of us and she loved it. Very unique. Good quality. Quick delivery. I’ve recommended to my friends.

19 November 2025
Rated 3 out of 5 stars

I think that resolutions in my photos…

I think that resolutions in my photos was very poor compare to original

16 November 2025
CEWE logo

Reply from CEWE

Svetlana

We are very sorry to hear that you were not completely satisfied with your order.

We want to sincerely apologise for any errors related to your order. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.

We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 3 out of 5 stars

I really like your editor

I really like your editor, but the downloaded software to create my projects was glitching, also I updated it and it kept going to previous version.

13 November 2025
CEWE logo

Reply from CEWE

Gosia,

I am sorry to hear that you have been having issues with the software. If you encounter any more problems, I would strongly recommend contacting our customer care team, as we would love to look into this and resolve it for you.

Thank you for your feedback, as it helps us improve our processes and provide a better experience for our customers moving forward.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 1 out of 5 stars

Disappointment

I'm used to using cewe to make personalized photobooks/ calendars The quality has always been really good and I appreciate the improvements made in the last 10-15 years.
However this time, for the photobook I ordered, most of the pictures are badly printed and the text is barely readable despite a large bold font (lack of ink? Paper that absorbed too much?). I am extremely disappointed as it was meant to be a gift and I cannot give it to the intended recipient (not to mention the price paid for a poorly printed photo book). It feels like a waste of time and money and I'm not sure I will use cewe again unfortunately.

12 November 2025
CEWE logo

Reply from CEWE

Pauline R,

We are very sorry to hear that you were not satisfied with your order.

We want to sincerely apologise for any errors related to your order. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.

We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 1 out of 5 stars

Poor quality for money

Poor quality for money. I ordered 2 calendars but only one arrived. Very small for the money paid. Far better value and quality competitors to go with.

I will never use again. You do not receive what you paid for. Very disappointed.

28 November 2025
Unprompted review
CEWE logo

Reply from CEWE

Lydia,

We are very sorry to hear that you were not satisfied with our service.

We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.

Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.

Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.

Thank you for bringing this to our attention, and we look forward to resolving this for you.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 5 out of 5 stars

I have used CEWE twice in the last few…

I have used CEWE twice in the last few weeks - pictures of a beloved family member who passed away. The quality is brilliant. Delivered within a weeks or so.

To be honest, I didn't really care about cost on these occasions because my head is up my arse. Though the cost was fine. But, yeah, I would definitely, definitely recommend CEWE.

4 November 2025
Rated 4 out of 5 stars

Great gift idea.

Well explained ordering instructions. Good choice of layout options. Prompt delivery and good communication. Will be keeping it in mind for future gifts.

2 November 2025
Rated 5 out of 5 stars

Simple to understand.

Simple to understand.. easy to use. Great pricing. Pictures are good quality. Communication from the customer service is great. Delivery service is great.
Have ordered 6 books and have been pleased with them all

31 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look