Certific  Reviews 45

They do not have a direct customer service number to reach out to for questions or service related things.

I booked the wrong test (my mistake) and the customer service was so efficient and helpful in getting me and my family what we needed for travel. Would 100% recommend.

First of all there is not enough 🌟🌟🌟 to rate this company .. I was struggling with the Anti allergen test .. I felt so overwhelmed with it all .. but Rebecca, Azahara Cabrera and Sergio helped me step by step .. I would not be sitting here in Tenerife today if it was for them .. Don’t go anywhere else bthese sre the best for the test …Thank you CERTIFIC your staff go above and beyond.

very easy to use and excellent customer support

Brilliant customer service! Couldn’t have been more helpful or timely. Would recommend for any antigen testing.

There is no "0" option.
I ordered fit to fly 24hrs delivery . Supposed to get today. Nothing has arrived . Emailed customers service - replay we will check . After 5 minutes I got mail - your order has been refunded. No even one world with explain with sorry ? Flight tomorrow . Never ever

I used their services for a lateral flow test (fit to fly) and loved it so much that I have been using it for all my trips since then. It was accepted in every country I went.
The kit arrived quickly, the app is easy to navigate and the instructions are very thorough. After testing, had the results in my inbox in a matter of minutes!
Customer service is top-notch! When I needed (because of a mistake I made) got a quick response and a lovely lady assisted me through all the process.
Will definitely continue using it 😊

A slight mix-up with test types was resolved quickly by Rebecca and her team. I received my test result today, and am delighted. My husband and I will use Certific for any future travel needs.

Liz

I will never ever ever use them again.
I will happily pay £1 more and get a test from Boots.

Could not even put my telephone number in terrible experience cannot do my test cannot speak to anyone no help just left not knowing what to do Don’t waist your time and money

This process is absolutely not fit for purpose. I wasted a whole afternoon trying to make it work. Apparently you need the latest iPhone, my very adequate iPhone 6 can’t run the app, my iPad doesn’t respond to the selfie request.

I doubt this app has been tested. I was unable to complete the process so have take pictures of the negative test result so I can prove I have done the test in accordance with the government requirements.

Why wasn’t a simple link to the passenger locator form, which had to be completed before flying which has all the information require, used to satisfy a need to prove compliance.

Absolutely useless. Have been unable to access their app to send my negative antigen results, despite trying sooooo many times. Was told by Dante to contact this company with the message Urgent to get the required certificate. Their response was use our app!!!!!!!!!!!!
Since posting this I have had a personal call from Certific to say they are extremely sorry regarding this. They have not encountered our individual problem regarding the access code but will ensure that it is looked into. I can't ask for more than that Tbf and a personal call is quite something in customer care. So well done for that.

Absolutely awful. Couldn't load the app on my Android or IPad, as the software was not recent enough so used a friend's iPhone. The process is too complex and open to fraud anyway, so what's the point? Just another licence to print money.

Asked a question reply immediate. Definately put my mind at rest thanks

I had an issue with the Token, once I bought the test from Dante Labs, but after 5 minutes of my email to Certific I got my token. The customer service was exceptional!! Really pleased with Marciej that reply to my email and provided me with the tokens.

Overall quite happy with the service, would definitely recommend and use again.
I had problems with the clinic (not Certific) I bought the antigen test from, they didn't send me the token for the app so I had to buy another one directly from Certific. I spoke to a guy on the phone that wanted to double check some things to make sure my submission was accepted, I mentioned my problem with the clinic and after the call he went and processed a refund, I just had to send the receipt from the clinic. I wasn't even expecting it. Really good and timely service.
The only reason I give 4 stars is because the app itself is a bit annoying, if the app goes to the background you have to login again, which involves getting a code in your email, so you'll lose all your progress on the test, be careful because you have to record yourself doing most steps, so you can't skip them even if you've already done them.
Would definitely recommend and use again.

Very good customer service- they delivered sooo quickly! Absolutely amazed and really recommend!

In short;
Royal Mail failed on their 'guaranteed' delivery, my in-laws could not leave the country after my wedding, Rebecca from the support team was great and helped resolve the situation. She could have just emailed me some details, but she actually took the time to call me & helped with a very unfortunate situation. Great service, thank you Rebecca (& team).

In long;
My (now) mother in-law & brother in-law flew into the UK for our wedding in early June. Multiple tests were required (day 2, day 5 early quarantine release, day 8, fit to fly), all purchased & delivered in great condition & in time.

The day 2, 5 & 8 tests all went well, they were posted with Royal Mail in the packages we received alongside the tests & we received the results between 4 & 7pm the next day.

However things took a turn for the worse when they were due to leave. As the flight was Tuesday evening & the fit to fly tests need to be taken a max of 72 hours before the flight, this was Saturday evening. No post office open on a Saturday at that time, or a Sunday in my area...
So after contacting the airport to ask if they could take the test a few hours early, they advised it would not be accepted, it is 72 hours max.
Messaged the Certific support team regarding flight times & the situation & they advised that so long as the parcel is received before 9am, they will keep an eye out for it and ensure we receive the results in time for their flight. Luckily I had purchased the express delivery option & had a parcel with 'guaranteed before 9am' postage already sorted.

Off to the post office around 8am Monday morning, plenty of time to get the parcel out that day & delivered by 9am.

When the parcel was delivered at 1130, we were obviously a bit concerned. I messaged Certific & they responded pretty quickly saying they had received the parcel in the building but didn't have it in the lab yet, but they will check & let me know.

Not knowing if we would receive the results, they needed to be at the airport around 4pm, so we had to leave home around 2pm to get there on time, unless we heard something before.
Halfway to the airport, finishing up in a service station in Somerset, walking back to the car, I received a call from Rebecca from the Certific support team. She had some bad news for me, they could not guarantee the results would be published in time for their flight...

Obviously that news was not well received, but we had been thinking about that possibility since the day before so it did not come as a surprise.

Rebecca (& her team) were very helpful by searching online & actually calling various health centers, clinics, Boots pharmacies & other places on route towards the airport to see if any of them had facilities to perform a same-day test. There were no's in all directions, nothing anywhere. Sold out or unavailable on short notice. They could not get through to one Boots pharmacy in a village close to me so we drove there & they were sold out. The in-laws were staying with me for longer.

After that unfortunate adventure & Rebecca being great and supportive throughout the procedure, calling me back when I lost signal etc, the in-laws were staying until the next flight, which was Saturday.

Rebecca arranged for new tests to be sent to me at no charge and with express return postage. Completed these tests and the in-laws returned home successfully (besides the plane being delayed & them having to sit on the plane for almost 3 hours before it took off! But that is a different story, a very bad one against Ryanair!)

Rebecca could have just sent me an email saying they didn't receive the tests in time so they couldn't provide the results in time. I was expecting that and wouldn't have held it against them. But the effort and empathy shown really gave a fantastic customer experience in dealing with Certifc.