Centralepneus.lu Reviews 3,820

Reply from Centralepneus.lu

Apr 22, 2026

We are sorry to read that the fitting charge at Metaltec seemed very high.

Our partner garages remain responsible for their own pricing and for keeping their service information up to date. If these charges were not clearly indicated beforehand, please open a ticket with our after-sales service via your customer account so our team can review the situation and take the appropriate action with the partner garage.

Reply from Centralepneus.lu

Apr 20, 2026

Thank you for your detailed feedback, and also for continuing to shop with us despite this experience.

We are sorry that the delivery delay, the quality of the advice received, and the delivery conditions did not meet your expectations. Delivery times can sometimes be extended due to transport constraints, and leaving the parcel without a signature, unless specifically authorized, would be considered an anomaly that can be raised with the carrier.

Your comments about the packaging and the purchasing support are also very useful, and we will use them to improve our service. If you have not already opened a request with our after-sales service, please do so via your customer account so your order can be reviewed in detail.

Reply from Centralepneus.lu

Apr 19, 2026

We are sorry to read this. If the motorcycle tire’s DOT is over 36 months, this should normally be indicated on the product page. If it was not mentioned, please open a ticket with our after-sales team through your customer account so your case can be checked and an appropriate solution can be proposed.

For DOTs under 36 months, this information is not displayed, in line with the applicable standards, and a properly stored tire can remain suitable for use for several years.

Reply from Centralepneus.lu

Apr 12, 2026

We’re sorry to hear your tyres haven’t arrived yet.

Delivery is usually 1–3 business days, but delays can happen due to transport incidents, congestion, public holidays or other unforeseen events. You should also have a tracking number to follow the shipment steps on the carrier’s website.

If you haven’t done so yet, please contact our service after-sales via your secure customer area (ticket/form) so our team can check the status with the carrier and assist you as quickly as possible. If you already have a ticket open, please share the ticket number here and we will prioritize your case internally.

Reply from Centralepneus.lu

Apr 11, 2026

We’re sorry to read about this situation — this is clearly not the experience we want you to have.

When a delivery is scheduled to one of our partner fitting centers, the garage is responsible for keeping its delivery address/details up to date. If the carrier (DPD) reports that the address does not exist, we need to investigate with both the carrier and the partner to understand what happened and what can be done next.

To let our team check your case (including the request you mention and the €40 “uncollected tires” fee), please open a ticket via your protected customer area on centralepneus.lu and share:
- your order number
- the DPD tracking number / delivery scan details
- the name and address of the partner garage

Once we have these elements, our after-sales team will be able to review the file and come back to you with the most appropriate solution.

Reply from Centralepneus.lu

Apr 7, 2026

We’re sorry for the surprise regarding the “Made in China” marking on your Kumho tyres.

Depending on the production batch, the same tyre reference can be manufactured in different countries, and this information is not always displayed on the product page. That said, if the website wording was unclear or misleading in your case, we absolutely want to review it.

Please contact our service after-sales team via your customer account (ticket/form) with your order number and, if possible, a photo of the tyre marking. An agent will check the product listing and advise you on the appropriate solution according to your situation.