Censeo Financial Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptional patience, thorough guidance, and friendliness, ensuring that buyers feel fully supported and completely at ease during what can otherwise be a challenging and intimidating property purchase journey. Consumers consistently note that the service provided is remarkably smooth, highly efficient, and exceptionally well-coordinated from the initial assessment all the way through to final completion. People also highly appreciate the impressively quick response times, clear explanations, and continuous communication, which collectively make navigating complex mortgages much less stressful and significantly more manageable for all participants.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the property purchase... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

Customers had positive experiences with response time, highlighting how quickly advisors replied to enquiries... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be honest my whole experience has been like roller coaster particularly how slow Newham council dealt with my case. Having said that, I am truly great full for the outcome. I couldn't have bought... See more

Company replied

Rated 5 out of 5 stars

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more

Company replied

Rated 5 out of 5 stars

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(392)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We recently completed our mortgage…

We recently completed our mortgage application with Dwayne and Jay, and the whole experience was excellent from start to finish. They were professional, responsive, and incredibly knowledgeable, guiding us through every step with clarity and patience.

They made what could have been a stressful process feel smooth and manageable, always keeping us informed and answering our questions quickly. Their attention to detail and commitment really stood out, and we always felt like we were in safe hands.

Thanks to their hard work, everything was completed successfully and without unnecessary delays. We’d highly recommend Dwayne and Jay to anyone looking for reliable and supportive mortgage brokers!

1 May 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for your kind feedback – we’re delighted to hear that Dwayne and Jay provided such a positive experience for you.

It’s great to know their professionalism, communication and attention to detail helped make the process feel smooth and manageable. They’ll be really pleased to read this.

Thank you again for your recommendation.

Rated 5 out of 5 stars

Just completing my house today and…

Just completing my house today and couldnt have done it without senseo! From start to finish suki and jodie were outstanding. I was so glad i took out club senseo too for my futurw. Thank you again

30 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your kind words. Best of luck in your new home!

Rated 5 out of 5 stars

I can't commend Censeo highly enough

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me to fully understand the process and I would definitely recommend Censeo as a mortgage broker. I also found both team members to be very personable, which put me at ease in what can be quite a stressful process.

27 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your recommendation and we'll certainly let Dave and Ruth know what a great service they provided you.

Rated 5 out of 5 stars

I just want to say a massive thank you…

I just want to say a massive thank you to David Pendry, Ruth Escobar Munoz and also Mercedes Ryan throughout our mortgage application process. There has been some highs and lows of the whole process but all of them have been amazing along the way. Censeo have been so easy to deal with.

28 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you very much for your review. We really appreciate it. And we'll certainly let the team know how happy you are with the service we've provided.

Rated 5 out of 5 stars

It was a smooth process working with…

It was a smooth process working with Censeo. I constantly get required updates every step of the journey. The level of professionalism is incredible.

27 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your kind feedback!

Rated 5 out of 5 stars

Great experience

Great experience! Great communication and always kept me updated with everything. I Recommend Dwayne Simpson he was great.

10 April 2026
Censeo Financial logo

Reply from Censeo Financial

Thanks for your feedback. We'll let Dwayne know what a help he was!

Rated 5 out of 5 stars

Huge shoutout to Jack and Jodie

Huge shoutout to Jack and Jodie! They have both been such a great help.

Jack in particular has been incredibly helpful. At the start of the process I was very nervous and quite overwhelmed with it all - but he took the time to explain each step clearly and to answer all of my questions.

I’m really grateful for their support.

23 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

What a lovely review and thanks so much for taking the time to write it. We pride ourselves on our service so Jack and Jodie will be thrilled to hear how helpful you found them.

Rated 4 out of 5 stars

My counselor was great

My counselor was great! I'm docking a star because I'm writing this review after the 5th email asking me to do so.

9 April 2026
Censeo Financial logo

Reply from Censeo Financial

Thank you for your feedback, and we’re really pleased to hear your counsellor provided a great experience.

We’re sorry if our review request emails felt excessive – that certainly isn’t our intention, and we appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Really happy with all the support i got…

Really happy with all the support i got from Jodie and Dwayne during the process. being a first time buyer, everything was new to me so they have guided me step my step till i got my keys

31 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your lovely feedback and I'm sure Jodie and Dwayne will be chuffed to hear your comments!

Rated 5 out of 5 stars

Censeo have been amazing …

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding multiple offers to compare until I was happy with my choice. I’m now looking forward the Hopfully moving this summer. Thank you so much.

13 April 2026
Censeo Financial logo

Reply from Censeo Financial

Thank you for your kind words and we'll certainly let Connie how helpful she has been. Good luck with your impending house move.

Rated 5 out of 5 stars

David Pendry dealt with my mortgage and…

David Pendry dealt with my mortgage and he was super friendly and helpful. Went through everything and answered all my silly questions. Kept me up to date Al the way. Could not recommend more

15 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your recommendation. We'll certainly let David know how helpful he was!

Rated 4 out of 5 stars

As first time buyer

As first time buyer, a lot of things were new, the initial call was very explanatory and it made sense to accept the offer I was presented with.
I did make several follow up calls and sent emails, and was given responses when I did.
I don't think I could have received a better service had I done it any different.
I am happy with the services I received

2 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Really lovely review. Thanks for your feedback and enjoy your new home!

Rated 5 out of 5 stars

Censeo make the process easy

Censeo make the process easy. Great customer service and they always follow-up on emails and calls quickly.

10 April 2026
Censeo Financial logo

Reply from Censeo Financial

Lovely review. Thanks so much!

Rated 4 out of 5 stars

Thanks to David and Ruth for a…

Thanks to David and Ruth for a relatively smooth process in securing my First time buyer mortgage with Halifax.

18 February 2026
Censeo Financial logo

Reply from Censeo Financial

Thanks for your review and very best of luck in your new home!

Rated 5 out of 5 stars

Mortgage

I was updated without asking, accomodated for and amy questions I had where always answered promptly. Would highly reccomend.

16 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for the recommendation!

Rated 5 out of 5 stars

Had a really easy and straightfoward…

Had a really easy and straightfoward experience, all my questions were answered promptly, felt like I was given very good advice, and the whole process was very smooth, so pretty satisfied with it.

9 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for your review. I'm glad you had a great experience with us.

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