If I could give 0 stars I would. The dress was of poor quality, could only be returned to an overseas address and cost to return. The returned package was refused and the refund was not provided. Terr... See more
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Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct. Here ar... See more
Company replied
Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.
Company replied
Product (floral sandals) are NOTHING like the photos - pretty sure the photos are ripped from Dr Martens. Shoes that arrived are laughable honestly they’re like orthopaedic shoes. Stitching is terribl... See more
Company replied
Company details
Written by the company
Welcome to Celina the Label Where fashion meets individuality, and confidence shines through every look. Founded in 2020, Celina the Label was created from a deep love for style, creativity, and self-expression. We believe fashion is more than just clothing—it’s a way to tell your story, embrace your uniqueness, and feel empowered every single day. Our Philosophy At Celina the Label, we curate timeless yet trend-driven pieces designed to make you feel effortlessly stylish. Our collections are all about versatility—whether you're dressing up for a special occasion or keeping it casual, we want you to look and feel your best. Every item is thoughtfully selected to reflect a balance of elegance, playfulness, and confidence. Our Mission We are committed to bringing you the latest trends in clothing and accessories while staying true to a chic, effortless aesthetic. Our goal is to celebrate individuality and inclusivity, ensuring that everyone finds pieces that resonate with their personal style. Through a strong connection with our community, an eye for emerging trends, and an inspiring social media presence, Celina the Label has become a go-to destination for fashion-forward individuals worldwide. We are more than just a brand—we are a movement that embraces confidence, creativity, and the freedom to express yourself through fashion. Join the Celina Community Fashion is best when shared. Follow us on social media, tag us in your looks, and become part of a community that celebrates bold style and authentic self-expression. We can’t wait to see how you make Celina the Label your own! Love, your Celina the Label team
Contact info
Netherlands
- celinathelabel.com
Breach of guidelines
Misleading and Unprofessional
Misleading and Unprofessional
The item I received looked nothing like the photos—completely misleading. When I asked for a return, they refused to cover shipping, even though it was their fault. Poor quality, poor service. I won’t be buying from Celina The Label again.
1 July 2025
Unprompted review
Reply from Celina The Label
Hi Tara,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We never want a customer to feel misled, and we understand your frustration. While our return policy states that return shipping costs are the responsibility of the customer, we recognize this situation has been disappointing. We'd love the chance to make things right — please feel free to reach out to our support team so we can further assist you.
this brand is awful
this brand is awful. they are advertising different items on their website then what you will actually receive. literally below shein quality clothing that they upmark and then “discount” on their website so it looks like you’re getting a good deal but you pay $80 for a dress that’s worth $12 on shein. they don’t have good customer service either and don’t care that they are completely ripping people off. save your money and don’t buy from them!
5 July 2025
Unprompted review
Reply from Celina The Label
Hi Haley,
We’re really sorry to hear about your experience and appreciate you sharing your thoughts. We strive to provide quality products and service that meet our customers’ expectations, and it’s clear we missed the mark for you. If you’d like, we’re here to discuss your concerns further and see how we can make things right.
Totally disappointed
I ordered the flowery sandals that were advertised on tic toc and OMG what arrived 5 weeks later are an absolute joke they are nothing like the ones advertised in fact they look like orthopedic shoes the holes for the buckles don't even match up and the sizing is unbelievable I ordered size 3 and I could live in them I am totally disappointed and apparently I can't get a refund but I will be taking this matter further.
7 July 2025
Unprompted review
Reply from Celina The Label
Hi Collette,
We’re really sorry to hear about the issues with your sandals and understand your frustration. We aim to provide products that match our advertising, and it sounds like we fell short this time. While sale items have specific refund policies, we want to help—please reach out to our customer service team directly so we can review your case and find the best possible solution.
Rubbish rip off shoes
These shoes are utterly awful nothing like the photographs cheap tatty plastic rubbish is how I would rate the
7 July 2025
Unprompted review
Reply from Celina The Label
Hi Alison,
We’re sorry to hear that the shoes didn’t meet your expectations. We strive to accurately represent our products and provide quality items. If you’d like, please contact our customer service team so we can assist you further and work toward a solution.
I received SHEIN Items
I received SHEIN Items. Tag was still on. Cannot recommend.
3 July 2025
Unprompted review
Reply from Celina The Label
Hi Stefanie,
Thanks for sharing your feedback, and we're sorry to hear the item didn’t meet your expectations. We always aim to deliver pieces that reflect our quality standards, and we understand how disappointing it can be when something falls short. If you'd like to share more details with our support team, we’d be happy to look into this further for you.
Getting their friends to post fake…
Getting their friends to post fake positive reviews on here to try cover up the cheap, lying, scamming company you are LOL!!!!!
6 July 2025
Unprompted review
Reply from Celina The Label
Hi Danielle,
We’re sorry to hear you feel this way. We take all feedback seriously and strive to create a transparent and honest experience for our customers. All reviews—positive and negative—are shared directly by real customers based on their personal experiences. That said, if you’ve had any specific issues with your order, we’d really like the chance to make things right. Please feel free to reach out to our support team so we can assist you directly.
Product (floral sandals) are NOTHING…
Product (floral sandals) are NOTHING like the photos - pretty sure the photos are ripped from Dr Martens. Shoes that arrived are laughable honestly they’re like orthopaedic shoes. Stitching is terrible, materials are not comparable in any way and even the sizing is completely different. Going through my banking and reporting them every way I can. They said I can’t refund as they were on sale - goes against consumer laws so I will be getting my refund
1 July 2025
Unprompted review
Reply from Celina The Label
Hi Heather, I’m really sorry to hear that your floral sandals didn’t meet your expectations. We strive to provide accurate product images and quality, so I understand your frustration. While sale items usually have specific refund policies, we want to make sure you feel heard and valued. Could you please send us photos of the sandals you received? This will help us review the issue further and work towards a resolution. Thank you for your patience.
I’ve had a similar experience to others…
I’ve had a similar experience to others on here. The returns policy means there’s no point returning it as it will cost a fortune to return to china. Even though on the package the return address was a uk address. The business model is built on deceiving people to think it’s European based business and then knowing they won’t bother to send back as it costs too much to return. Very disappointing.
The actual quality of the dresses were ok, although one clearly wasn’t true to size as it was far too big at the top. Definitely don’t order from here, not worth the hassle and you’ll be out of pocket.
4 July 2025
Unprompted review
Reply from Celina The Label
Hi Laurel,
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding our return policy and understand how frustrating that can be. Our goal is always to be transparent about shipping and returns, and we appreciate you bringing up the UK return address — this is to help with local returns when possible, but international returns do sometimes need to be sent to our warehouse in China, which can add cost.
We’re glad to hear you found the quality of some dresses okay, though we regret the sizing didn’t work out for you. If there’s anything we can do to help or if you’d like to discuss alternative options, please feel free to reach out. Your satisfaction matters to us.
I wish I saw these reviews before I…
I wish I saw these reviews before I ordered… many have only been put up on here in the last few weeks though.
I needed a maternity dress for my students ball… I ordered two, one is completely see through, the other is a different colour, no pleating and the fabric is like a swim suit. So a fake of the picture. Both smell absolutely horrible, like chemicals! And they think it’s ok sending that to a pregnant woman! I could cry, because I wasted money I could have spent on my baby.
The refund policy is a scam, at least 50€ to send it back to a Chinese warehouse, and who knows if they will then refund you the rest, probably not. I’m out 140€ now .. 190€ if I risk sending it back!
I feel so pathetic, that I got scammed. They are getting better and better at making websites look like they are European companies etc. and then send you crap you could buy on Temu and so on.
So upsetting!
4 July 2025
Unprompted review
Reply from Celina The Label
Hi May,
We're truly sorry to hear about your experience, and we completely understand how disappointing and upsetting this must have been—especially during such an important time. Please know it’s never our intention to cause distress, and we take feedback like yours very seriously. We're currently working on improving product accuracy and transparency, and we’re deeply sorry that the items you received did not meet expectations. While our return policy does involve international shipping, we do offer partial refund options to help avoid the high cost of returns. If you haven’t already reached out to our support team, we’d love the chance to assist you directly and make things right. Wishing you all the best with your pregnancy and your upcoming baby. 💛
DO NOT BUY
DO NOT BUY! If you don’t want to pay 75 dollars for returning it to China. I ordered a dress for my best friends wedding. It took some time to get it and and now I know why, it’s sent from a warehouse in china and when trying to return it which is really difficult and not in line with EU regulation, you’re asked to send it to china at your own cost and at your own risk… ⚠️
3 July 2025
Unprompted review
Reply from Celina The Label
Hi Hanna,
Thank you for sharing your experience. We’re truly sorry to hear about the inconvenience you’ve faced with the return process and understand how frustrating that must be, especially for such an important occasion. We strive to be transparent about our return policy, including shipping costs, which are outlined at purchase to comply with regulations. Your feedback is valuable and helps us improve, and we hope to find ways to make returns easier for customers in the future
Don’t buy anything from Celina
It was a huge mistake to order Rosie maternity dress. What you see on the website it is not what you are going to get. The dress is made from very cheap fabric, there is no a train and it to short even for me, and I am 158cm! Very disappointed and have to pay 29-35$ to return this awful product
1 July 2025
Unprompted review
Reply from Celina The Label
Hi Mariia,
Thank you for your feedback, and we're truly sorry to hear that the Rosie Maternity Dress didn’t meet your expectations. We understand how frustrating it is when an item doesn't match what was presented online, especially when it concerns fit and fabric quality. We appreciate you bringing this to our attention, and we’ll be sure to share your comments with our team for review. If you haven’t already, please feel free to reach out to our customer care team—we’d be happy to look into this further and see how we can make things right.
Do not buy
Do not buy! Took forever to arrive and its totally different than the pictures. Super bad quality and they said I can get
my money back only if I return to china and PAY myself, which is going to cost me 50% or the price. DO NOT BUY
1 July 2025
Unprompted review
Reply from Celina The Label
Hi Marcel,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating delays and unexpected return costs can be, especially when the item doesn't meet expectations. Please know that we’re constantly working to improve both our product quality and shipping experience. If you haven’t already, we encourage you to reach out to our customer care team—we’d be happy to take another look at your case and explore any possible solutions.
Never buy this brand I’m trying to make…
Never buy this brand I’m trying to make a return and the only way is through a form that does not work! When contacting report they send me the arm automated email on repeat. This is a scam!
28 June 2025
Unprompted review
Reply from Celina The Label
Hi Grace, we're really sorry to hear about your frustration and truly regret the inconvenience you've experienced with the return process. We completely understand how upsetting it is when things don’t work as expected—especially when you're trying to return an item. If the form wasn’t functioning properly, that’s absolutely not the experience we want for our customers, and we appreciate you bringing it to our attention. Please know our team is here to help beyond automated replies, and we'd love the chance to resolve this for you. Feel free to reach out to our support team with your order number, and we'll personally make sure your return is taken care of.
Disgusting company
Disgusting company! Don't buy! Horrible and cheap dresses and then they charge you over £70 to return them!!!! What a scam! Furious 😠
27 June 2025
Unprompted review
Reply from Celina The Label
Hi Navjo, we're truly sorry to hear about your experience and how disappointed you feel—that’s never the impression we want to leave. While we do our best to provide clear information about our return process and associated costs in our policy, we completely understand how frustrating unexpected charges can be. We’re always here to help clarify or support you further, and we genuinely appreciate your feedback as it helps us improve. If you'd like to discuss your experience in more detail, please don’t hesitate to reach out to our customer care team directly.
DO NOT BUY FROM CELINA THE LABEL
Dress ordered was nothing like the dress online. I ordered their blue pleated maternity dress and the fabric was cheap, thin and flimsy it could have been bought off shein. The dress looked nothing like the photos online. I can now tell that they are stolen and copied from another site. The returns policy is a joke and I want a full refund. I’m submitting a claim to my bank ASAP for a refund for false advertising if they do not refund my $80. I don’t care what your policy is, this is unacceptable.
Update: your response makes no sense lol, I received my order yesterday
25 June 2025
Unprompted review
Reply from Celina The Label
We're sorry to hear about your experience. Our return policy allows returns within 14 days of delivery, and your request was unfortunately submitted after that period. We did not receive any return request during the eligible timeframe.
We are reviewing your concerns about the product images and take them seriously. If you have further questions, feel free to reach out—we’re here to help.
DO NOT BUY.
DO NOT BUY.
I ordered a dress for a wedding that took a month to come and came after the wedding. The returns policy is a joke, requiring the cost of the shipping return to be paid for by the customer to a warehouse in China meaning there’s no point returning it. Also saw the exact same dress / model pictures on shein for 1/5 of the price.
26 June 2025
Unprompted review
Reply from Celina The Label
Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it is when an item arrives later than expected, especially for an important event. While we do our best to provide accurate delivery estimates, unexpected delays can sometimes occur during transit. Regarding our return policy, we understand that international return shipping can be inconvenient — it's something we're actively working on improving. As for the similarities you've mentioned, we design and produce our pieces independently, and we can assure you that we use different materials and quality standards than mass-market platforms. That said, we genuinely appreciate your input and are always looking for ways to do better. If there’s anything we can still do to make this right, please feel free to reach out to our support team directly.
DO NOT BUY
DO NOT BUY I bought three dresses online they took ages to come and when they did finally arrive they looked nothing like the dresses on the website the fabric was poor quality! When I requested a return I was told I need to take pictures of each individual dress front AND back email them pictures and then take the dresses to the post office and pay for the parcel to be shipped back to China !!! It cost me over £20 not only that but when I finally received my refund they had also deducted export taxes from my refund again over £20 so I ended up spending over £40 on dresses I didn’t even want !!!! Absolute terrible AVOID
21 May 2025
Unprompted review
Reply from Celina The Label
Hi Chloe,
We're really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. We understand how disappointing it must be to receive items that didn’t meet your expectations, especially after a long wait. Our return process does require photos to ensure all items are eligible and to help us improve our quality control, but we understand this can feel like an inconvenience. As for the return shipping and customs fees, we know international returns can be costly — and we’re actively exploring more accessible solutions for our customers. We never want anyone to feel let down by their purchase, and we're genuinely sorry this was the case for you. If there’s anything further we can do to help, our support team is here and ready to assist.
DO NOT BUY FROM CELINA THE LABEL
DO NOT BUY FROM CELINA THE LABEL. Dress ordered was nothing like the dress online. The fabric was cheap, thin and flimsy, the stitching badly done, the size wrong. The dress looked nothing like the photos online. I can now tell that they are stolen and copied from another site. The returns policy disgusting. They lie and tell you false customs information so they don't pay you the full refund or at least 80% (minus an admin fee). DO NOT BUY FROM CELINA THE LABEL.
17 June 2025
Unprompted review
Reply from Celina The Label
Hi Georgia, we're very sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback. This is not the standard we strive for, and we understand your frustration regarding the quality, sizing, and returns process. We want to assure you that we take all concerns seriously and would like the opportunity to look into this further. Please contact our customer support team with your order number so we can review your case and work toward a fair resolution. We’re committed to improving and making things right wherever possible.
You guys are cooked
You guys are cooked. I’ve seen all the reviews since I wrote mine and I hope you get taken down soon because what you are doing is totally illegal and unfair.
23 June 2025
Unprompted review
Reply from Celina The Label
Hi Emma, We’re genuinely sorry to hear about your experience and how frustrated you feel. That’s never what we want for our customers.
Please know that we take all feedback seriously, and we’re committed to resolving any issues transparently and fairly. If there’s anything still unresolved or if you’d like to speak with us directly, we’d really appreciate the opportunity to make things right—feel free to reach out to our support team.
Thank you for bringing this to our attention. We’re continuously working to improve, and your feedback helps us do that.
This place is a SCAM, but don’t let them get away with it!
It’s clear from the recent ratings that this place has sent people items that are materially different than as shown on their website, and has predatory (and insane) return practices. After a lot of back and forth, the best they offered was a 50% refund without sending the item back, and I’ve decided to proceed with filing a chargeback with my credit card company. If you received a materially different item as well, remember that you have the ability to do the same if you can take a photo and show that it is not the same as the item ordered.
Here is one of my communications with this company, in case it helps someone in a similar spot.
I am writing to formally reject your proposed “partial refund” and demand a full refund to my original payment method, as I have been sent an item that is materially different from what was advertised on your website.
Under both U.S. consumer protection laws and basic principles of contract law, what you are engaging in is a textbook case of false advertising and potentially consumer fraud. You misrepresented your product, and what I received is not only a mischaracterized item but is also unfit for its intended purpose.
The Federal Trade Commission Act (15 U.S. Code § 45) prohibits “unfair or deceptive acts or practices in or affecting commerce.” Misrepresenting products on your website constitutes a deceptive practice.
The Fair Credit Billing Act (15 U.S. Code § 1666) grants me the right to dispute charges for goods that were not delivered as agreed.
In many jurisdictions, shipping a substantially different item than what was ordered is considered a breach of contract, which voids your “return policy.”
Please provide an official written response to the following:
Do you believe the item shown in the photo I provided matches the item displayed on your website at the time of purchase?
Are you familiar with the legal definition of fraud as it pertains to e-commerce sales?
Your current offer—a partial refund or a gift card—is both unacceptable and legally insufficient. Additionally, demanding $75 for a return label and imposing a “restocking fee” for returning a fraudulent item is exploitative and would not hold up under scrutiny by a payment processor, credit card company, or regulatory body.
If I do not receive confirmation of a full refund within 72 hours, I will be initiating a formal dispute with my credit card provider, including full documentation of your deceptive conduct and refusal to offer a lawful remedy.
Please confirm by return email that you will be issuing a full refund and that no return of the fraudulent item is required.
19 June 2025
Unprompted review
Reply from Celina The Label
Hi Jamie, thank you for taking the time to share your experience. We’re sorry to hear that the item you received did not meet your expectations and that our return options were not suitable for your needs. We understand how frustrating this situation has been for you, and we take all concerns regarding product representation and customer service seriously.
We aim to resolve every case fairly and transparently. In situations where a customer is unhappy with a product, we offer flexible options — including partial refunds without requiring a return, or a full refund upon return of the item — in line with our clearly stated return policy.
While we regret that our efforts did not meet your expectations, we want to assure you that all feedback is reviewed carefully as we continue to improve our services and policies. Should you wish to continue this conversation directly, our customer care team is still available and ready to assist further.
Thank you again for your feedback.
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