If I could give 0 stars I would. The dress was of poor quality, could only be returned to an overseas address and cost to return. The returned package was refused and the refund was not provided. Terr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct. Here ar... See more
Company replied
Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.
Company replied
Product (floral sandals) are NOTHING like the photos - pretty sure the photos are ripped from Dr Martens. Shoes that arrived are laughable honestly they’re like orthopaedic shoes. Stitching is terribl... See more
Company replied
Company details
Written by the company
Welcome to Celina the Label Where fashion meets individuality, and confidence shines through every look. Founded in 2020, Celina the Label was created from a deep love for style, creativity, and self-expression. We believe fashion is more than just clothing—it’s a way to tell your story, embrace your uniqueness, and feel empowered every single day. Our Philosophy At Celina the Label, we curate timeless yet trend-driven pieces designed to make you feel effortlessly stylish. Our collections are all about versatility—whether you're dressing up for a special occasion or keeping it casual, we want you to look and feel your best. Every item is thoughtfully selected to reflect a balance of elegance, playfulness, and confidence. Our Mission We are committed to bringing you the latest trends in clothing and accessories while staying true to a chic, effortless aesthetic. Our goal is to celebrate individuality and inclusivity, ensuring that everyone finds pieces that resonate with their personal style. Through a strong connection with our community, an eye for emerging trends, and an inspiring social media presence, Celina the Label has become a go-to destination for fashion-forward individuals worldwide. We are more than just a brand—we are a movement that embraces confidence, creativity, and the freedom to express yourself through fashion. Join the Celina Community Fashion is best when shared. Follow us on social media, tag us in your looks, and become part of a community that celebrates bold style and authentic self-expression. We can’t wait to see how you make Celina the Label your own! Love, your Celina the Label team
Contact info
Netherlands
- celinathelabel.com
Breach of guidelines
100% a scam.
100% a scam.
I wish I'd have read the reviews before purchasing.
I bought two dresses and both are made of the cheapest, most horrible material. Similar to halloween costume material in terms of quality. Just awful. I've read the returns are near impossible. Do not waste your money, this is a massive scam. If I hadn't spent over £100 on these items it would be funny how terrible the quality is. More fool me, dont make the same mistake!!
21 July 2025
Unprompted review
Reply from Celina The Label
Hi Erin,
We’re truly sorry to hear about your experience and that the dresses didn’t meet your expectations. We understand how frustrating this must feel, especially when you were excited about your order.
Please know that we take feedback like this seriously, and we never intend for any customer to feel disappointed. If you haven’t already, we encourage you to reach out to our customer care team—we’d love the chance to review your order and see how we can help.
Thank you for sharing your honest feedback; it helps us improve.
I ordered mint green floral sandals in…
I ordered mint green floral sandals in size 6 and they sent me cream size 7. I have emailed several times and got one reply saying I couldn’t have a refund,
. All I want is the correct order that I paid for. Since then they have completely ignored my emails. It’s an absolute disgrace. Never buy from them.
6 June 2025
Unprompted review
Reply from Celina The Label
Hi Kent,
We’re truly sorry for the mix-up with your order and for the frustration caused by the delayed response. This is definitely not the experience we want for our customers, and we sincerely apologize for the inconvenience.
Please reach out to our customer care team again with your order details, and we’ll make it a priority to review your case and ensure the correct item is sent to you. Your satisfaction is important to us, and we’d like the opportunity to make things right.
Terrible quality
Terrible quality, and their returns policy is ludicrous. Do not buy from this company. When you pay $300+ for 2x items only to find the quality in both of them horrendous, you’d wouldn’t also expect to then have to pay $US50 to return the items, only to not be guaranteed you’ll get your money back anyway.
14 July 2025
Unprompted review
Reply from Celina The Label
Hey Nancy, totally get where you’re coming from that sounds so frustrating. When you spend over $300, you expect the quality to match, and having to pay even more just to return them (without a clear refund guarantee) really adds insult to injury. We’re really sorry to hear this happened — please don’t hesitate to contact our customer service team so we can look into this further for you.
SCAMMERS DONT BUY FROM THEM Some…
SCAMMERS DONT BUY FROM THEM Some customers receive the correct item most customers receive an item that’s looks completely different. They will want to charge you $50 USD to return the item and a 10% restock fee. The dress they sent is only good for rags it’s terrible quality and looks nothing like what I ordered.
20 July 2025
Unprompted review
Reply from Celina The Label
Hi Beach,
We're very sorry to hear about your experience and truly regret that the item you received didn’t meet your expectations.
We always strive to deliver products that match the images and descriptions on our website, and we take feedback like yours seriously. While we do not offer free returns due to international shipping costs, we understand this can be frustrating—which is why we offer an alternative option: a free replacement of the same value, with just a small shipping fee, without needing to return the original item.
We’d love the opportunity to make this right. Please reach out to our customer support team so we can assist you further.
This company is a scam
This company is a scam and the website needs to be shutdown. They sent me the wrong dress and now want to charge $50 USD to return and a 10% restocking fee. This website get girls with social media presence to collaborate/sell their scam and post reviews for discounts.
20 July 2025
Unprompted review
Reply from Celina The Label
Hi Kylie,
We're truly sorry to hear that you’re disappointed and understand how upsetting this experience has been for you.
We take all feedback seriously and want to clarify that we are a legitimate business that works hard to ensure customer satisfaction. While we do charge a return shipping fee due to international logistics, we also offer an alternative solution: a free replacement item of the same value, with only a small shipping fee, and no need to return the original product.
We also collaborate transparently with creators who genuinely enjoy our pieces, and reviews whether positive or negative are never filtered or incentivized dishonestly.
Please reach out to our customer service team with your order number. We'd love the chance to make this right for you.
SCAM COMPANY don’t buy from them
SCAM COMPANY don’t buy from them. My friend and I bought the same dress off this website, my friend received the correct dress and I received a cheap knock off with bodice and straps completely different and the material pattern and quality completely different. They now want to charge $50USD to return the item plus a 10% restocking fee. This is a dishonest scam company.
17 July 2025
Unprompted review
Reply from Celina The Label
Hi Kyls,
We're very sorry to hear about your experience and understand how upsetting it must be to receive an item that didn’t meet your expectations—especially when ordering with a friend.
We want to assure you that we take quality and customer satisfaction seriously. It’s never our intention for anyone to feel misled. While we do charge a return fee due to international shipping costs, we also offer a no-return replacement option with just a small shipping fee, which many customers find more convenient.
Please reach out to our support team with your order details—we’d love the chance to look into this and make it right for you.
They want a fee of 75€ for a retoure.
They want a fee of 75€ for a retoure.. thats a theft. Dont buy on this Site.
18 July 2025
Unprompted review
Reply from Celina The Label
Hi Sercan,
Thank you for sharing your feedback. We're really sorry to hear about your experience with the return fee—it’s definitely not the impression we want to leave. Return costs can vary depending on location and courier, but we understand that 75€ is frustrating.
We appreciate you bringing this to our attention and will be reviewing our return process to ensure it's fair and transparent for everyone. If you’d like to discuss this further, we’d be happy to help—please reach out to our support team directly.
Ordered a beautiful dress and received…
Ordered a beautiful dress and received a SHEIN look-a-like knockoff. Material is cheap and see through. Returning doesn’t make sense due to high return costs. Beware… use a different website.
17 July 2025
Unprompted review
Reply from Celina The Label
Hi VC,
Thank you for sharing your feedback. We're really sorry to hear that the item you received didn’t meet your expectations. That’s definitely not the experience we want our customers to have.
We understand your frustration regarding the return costs and the difference in quality. Please know that we’re actively working on improving both our product descriptions and our return process to better support our customers.
If you're open to it, we’d love to help make this right—feel free to reach out to our support team directly.
Same dresses like from dhgate oder…
Same dresses like from dhgate oder shein only better fake pictures. And no option to Return. Return so expensive that it make no Sense !
17 July 2025
Unprompted review
Reply from Celina The Label
Hi Marina,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations. It’s clear that the return process and product presentation left you disappointed, and that’s something we take seriously.
We're currently reviewing our return policy and product listings to ensure they’re as clear and fair as possible. Your comments are very helpful in that process.
If you're open to it, we’d love the chance to look into your order and see how we can make things right. Please feel free to contact our support team directly.
Please do not order
Please do not order, it is scam. The products are so cheap and cost a lot!!!!!
16 July 2025
Unprompted review
Reply from Celina The Label
Hi Laura,
We're really sorry to hear about your experience. This isn’t the impression we want anyone to have. If you received an item that didn’t meet expectations or if there’s anything unresolved, please reach out to our support team directly — we’d like the chance to make it right.
Thank you for sharing your feedback.
Do not order
Ordered some sandals almost a month ago that have not arrived. Cannot get in touch because the website no longer exists.
16 July 2025
Unprompted review
Reply from Celina The Label
Hi Clarice,
Thank you for your message, and we're so sorry to hear about the delay with your sandals — that sounds incredibly frustrating.
We understand how concerning it must be not being able to access the website, but please rest assured we’re still here and ready to help. If you haven’t already, please reach out to our customer care team via contact@celinathelabel.com, and we’ll look into your order right away.
We really appreciate your patience and hope to resolve this for you as soon as possible!
SCAM website
SCAM website. Paid £56 for the cheapest quality dress - honestly I’ve ordered fancy dress outfits of better quality.
And no way of returning, ignoring my emails and ignoring my insta messages.
5 June 2025
Unprompted review
Reply from Celina The Label
Hi Sophie,
We're really sorry to hear about your experience and truly appreciate you bringing this to our attention.
It’s never our intention for anyone to feel let down — especially when it comes to quality and communication. We completely understand how frustrating this must be, and we’d love the chance to make things right.
Please reach out to us directly at contact@celinathelabel.com and include your order number if possible. We’re here to help and will do our best to get back to you promptly.
Thank you again for your feedback — we’re always working to improve and your voice matters.
do not buy - scam website
Scam website selling dresses that are totally different on the site to what comes in real life and then ignore you when you try and contact them.
10 May 2025
Unprompted review
Reply from Celina The Label
Hi Katie,
We’re really sorry to hear that your experience with us has been disappointing. That’s definitely not the impression we want to leave, and we completely understand your frustration.
If the item you received was not as expected, we’d love the chance to look into this and help make it right. Please reach out to us at contact@celinathelabel.com, and our team will do our best to assist you as soon as possible.
Thank you for your feedback — we take it seriously and are always working to improve.
I was really disappointed
I was really disappointed. The dresses looked luxury on the website but when received where really cheap quality. I've just found all their clothes on ali express for minimal costs. One dress was £100 on their website and £6 on ali express. Also returns are not simple. Do not buy from here
13 July 2025
Unprompted review
Reply from Celina The Label
Hi Charlotte,
Thank you for sharing your thoughts — we're really sorry to hear that your experience didn’t match your expectations.
We always aim to offer styles that not only look beautiful but also feel special in quality, and it’s disappointing to know we missed the mark for you this time. Your feedback is so important and will definitely be shared with our product and service teams.
We also understand how frustrating returns can be, and we're continuously working to make the process smoother for our customers.
If there’s anything we can do to help or if you'd like to chat more about your order, we’d love to hear from you — just reach out anytime.
Scam company-AVOID at all cost!!!
If I could give this company less I would. I ordered the Stunning Maxi Dress Orange. It’s far from stunning.
Watch out for this company as it’s a scam. The quality is diabolical. The dress came with a hole in it and took over 3 weeks to come.
You try get a refund and they refuse to tell you an address to return to and everything is done via email in a delayed process to ensure you don’t get a refund.
12 July 2025
Unprompted review
Reply from Celina The Label
Hi Monica,
Thank you for taking the time to share your experience — we're really sorry to hear that you were disappointed with your order. That’s definitely not the experience we want our customers to have.
We truly apologize for the delay in delivery and the condition in which the dress arrived. That’s unacceptable, and we completely understand your frustration. We’d love the chance to make this right.
Could you please reach out to our customer support team again with your order number? We want to help resolve this for you as quickly as possible and ensure you get the service you deserve.
Thank you again for your feedback — it helps us improve.
SCAM - don't order
Ordered two dresses for a wedding - take forever to arrive - only received one so far and it looks cheap and naff and tried to return but they charge $75 dollars to provide a return label!! Absolute scam, don't buy - I have reported
23 June 2025
Unprompted review
Reply from Celina The Label
Hi Sarah,
We’re really sorry to hear about your experience — that’s definitely not the standard we aim to uphold. We understand how frustrating delayed shipping and unexpected return costs can be, especially when you're ordering for a special occasion.
We’d love the chance to look into this further and make things right. If you haven’t already, please reach out to our customer service team with your order details so we can assist you directly.
Your feedback is important, and we truly appreciate you bringing this to our attention.
Do not buy from this company
Do not buy from this company. The quality of the clothes is terrible. Their return shipping costs around $70AUD even when its due to the products not meeting an reasonable standard. The material is awful, the stitching is all over the place, the size is not true to measurement and none of them are lined. I paid over $100 for each dress and i would I have got nicer dresses off Temu for less. Very disappointing i feel i have been scammed
3 July 2025
Unprompted review
Reply from Celina The Label
Hi Amy,
We're truly sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. We always aim to deliver products that match both the quality and description shown, so we're disappointed to hear this was not your experience.
We understand your concerns around the fit, fabric, and return process, and we’re sorry for any frustration caused. If your items arrived with defects or were not as described, our customer care team is here to help — we'd be happy to look into this further for you.
Please don’t hesitate to reach out to us directly at contact@celinathelabel.com and we’ll do our best to make things right.
Flower sandals
Ordered the flower sandals in mint colour, when they finally arrive the colour was cream not mint & in the wrong size. Contacted the celina company by email was told cannot return as sale item, have sent another email to say colour was not the same so felt I cheated. Still waiting for email back.
4 July 2025
Unprompted review
Reply from Celina The Label
Hi Helen,
Thank you for reaching out and sharing your concerns. We’re really sorry to hear about the mix-up with your flower sandals — receiving the wrong color and size is understandably frustrating.
Regarding the sale item policy, we do aim to be clear, but we absolutely want to make sure you feel heard and valued. Since the color you received isn’t what you ordered, we will escalate this issue with our team to find the best possible solution for you.
We appreciate your patience and will get back to you as soon as possible with an update.
Product (floral sandals) are NOTHING…
Product (floral sandals) are NOTHING like the photos - quite sure the photos are taken from Dr Martens. Shoes that arrived are not what I expected honestly… they’re like orthopaedic shoes. Stitching is terrible, materials are not comparable in any way and even the sizing is completely different. I have ordered a 5uk (38) and I got a 39EU. I have also sent many emails to get a refund but no one replied back.
9 July 2025
Unprompted review
Reply from Celina The Label
Hi Gelsomina,
We're truly sorry to hear about your experience — this isn’t the standard we aim to uphold, and we completely understand your frustration.
We sincerely apologize for the mismatch in sizing and for the disappointment with the product quality. It's also unacceptable that your previous emails went unanswered, and we’re escalating this now to ensure it’s resolved promptly.
Please reach out to us again at contact@celinathelabel.com with your order number so we can arrange a full refund or another solution that works best for you. We want to make this right.
Thank you for bringing this to our attention — we really appreciate your honesty.
Don’t buy on this Page it’s a scam
Don’t buy on this Page it’s a scam. You cant return and the products are not like they are shown on their page‼️‼️‼️‼️‼️
8 July 2025
Unprompted review
Reply from Celina The Label
Hi Serap,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to provide products that match the descriptions and images shown, and we do offer return options in line with our policy. If you’ve had trouble with a return or received an item that wasn’t as expected, we’d love to help resolve this — please reach out to our support team directly with your order number so we can assist further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.