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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and supportive approach, making the entire process smooth and stress-free. The service provided is consistently described as excellent, with many people highlighting the efficiency and ease of their overall journey. Reviewers are particularly impressed with the quick response times and the seamless user experience. However, some people were dissatisfied with the company's support when issues arose with employers, mentioning that their concerns about working conditions and accommodation were not adequately addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness, support,... See more

Service

People report positive experiences with service. Customers consistently praise the agency for their... See more

Customer service

Reviewers express high satisfaction with customer service, consistently highlighting the team's helpfulness... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight that... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied

Rated 5 out of 5 stars

CCUSA have been incredible in assisting in getting me to America. They have incredibly hard working staff who couldn’t do more to help you. All the instructions they provide are well thought out and t... See more


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

289 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Camp Support: CCUSA and Dave Exceeds Expectations

I recently had the pleasure of working with CCUSA, and I must say that my experience was truly exceptional. From the very beginning, Dave’s professionalism and expertise made a significant impact on my journey.

Dave’s commitment to ensuring customer satisfaction was evident from our initial interactions. He promptly addressed all my inquiries with a level of detail and assistance that surpassed my expectations. His deep knowledge and understanding of the camp program were truly impressive.

What impressed me the most was Dave’s remarkable efficiency. He effortlessly handled all the necessary arrangements and paperwork, ensuring a seamless and timely process. Even when unexpected challenges arose, Dave skillfully navigated them, leaving me with complete peace of mind.

CCUSA has been an invaluable partner in my camp experiences. With their assistance, I have been able to attend camp for four summers, and I cannot express enough gratitude for their unwavering support. Their dedication to helping individuals like me embark on unforgettable adventures is truly commendable.

Throughout my interactions with CCUSA, they consistently delivered on their promises. Their level of service and support far exceeded my expectations. It is evident that they genuinely care about their customers and are willing to go above and beyond to ensure a hassle-free experience.

I wholeheartedly recommend CCUSA to anyone seeking a reliable and trustworthy organisation to help them pursue their camp aspirations. With their knowledgeable team, streamlined processes, and exceptional customer service, CCUSA has proven to be the epitome of excellence.

To Dave and the entire CCUSA team, thank you for your tireless efforts in creating unforgettable camp experiences. I am sincerely grateful for everything you have done to make my dreams a reality.

29 June 2023
Unprompted review
Rated 5 out of 5 stars

Can’t recommend CCUSA highly enough

This will be the second summer I go to America with CCUSA and I can’t recommend them enough. They have friendly, helpful and enthusiastic staff who are always there to answer any questions you have. They help you out with everything you need for summer and support you along the way. Definitely the best agency out there for sure!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Best Camp Agency Ever

CCUSA made the whole 'going to camp' experience so easy. They are there for you every step of the way and are always willing to help (especially Dave). I have spoken to other people who have used different agencies and they have not had the same support that CCUSA provides.
I would only ever use CCUSA.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend CCUSA

CCUSA helped me every step of the way in applying to work at a summer camp. The team (Dave in particular!) were and are super helpful and knowledgeable, and I wouldn't hesitate to recommend CCUSA to anyone looking at going to work at a camp.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

The support and encouragement from CCUSA is something else!

I genuinely cannot express how invaluable the support has been from CCUSA during the process of applying to a camp in Maine, USA to teach tennis this coming summer. Any personal queries or concerns where immediately answered via email or Whatsapp, and I have felt very reassured every single step of the way. What I particularly like about CCUSA is the highly personal approach that they adopt and I do not believe that I would have been able to navigate the challenging visa process without the tremendous amounts of support from CCUSA! Thank you so so much!

15 May 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA are amazing

CCUSA have been amazing through the entire process of finding a placement and helping you through the entire process. I also had some difficult circumstances prior to camp as I was on an study exchange in Canada and were very understanding and helpful in helping me work around this

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Hi CCUSA has

Hi, CCUSA has been supportive and informative all through my application and trip to America since inception and it has made my trip so far a success.

Thanks
Regards
Benjamin O. Omokoro

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing! Super helpful.

CCUSA has made my whole experience so easy and stress free, there was always someone available to help whenever I had any questions. I’d definitely use them again!

30 April 2023
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with CCUSA

I had an amazing experience with CCUSA, which helped me secure my J1 visa for Camp America. From the moment I contacted them, the team was extremely helpful and supportive, walking me through the entire process step by step. They provided clear instructions and answered all my questions promptly, which made the application process less daunting.

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing team!!

Honestly, this company has been so helpful and super friendly. I couldn't fault the hard work Dave and Georgia have put in to getting me prepared for camp. I feel confident and safe starting this new adventure. Thank you for all your help.
Regards,
Jack

29 April 2023
Unprompted review
Rated 5 out of 5 stars

My experience with ccusa was a great…

My experience with ccusa was a great one as they helped so much and they will remind you of things and they have this footprints which you now what needs to be done so basically a check list which helps. I would recommend this company ☺️

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and super friendly!

CCUSA have made the process so simple! This will be my first time going to camp this summer, and everything you need to know is covered by the information given by the team. The instruction documents have all been easy to follow, and the updates have been super helpful. I never would have been able to complete it all without their help! So many tips and guidance that would easily be overlooked.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA have been fantastic

CCUSA have been fantastic and Dave and Georgia couldn't have been more helpful. They have made the application process very clear and straightforward and are always very quick to reply to any questions. I would highly recommend CCUSA and will definitely be using them again.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Overall view

The staff are exceptionally helpful and went through the exact process that they send you through so are exceptionally knowledgeable on what to do and how to complete some of the major issues that you may have like signing up for your visa or police background checks

27 April 2023
Unprompted review
Rated 5 out of 5 stars

I cannot recommend CCUSA enough!

I cannot recommend CCUSA enough!! Having been to camp through Camp America before, i can say that not only do CCUSA charge MUCH smaller fees and give you much more of your camp wages (the main reason I switched agency this time) but also CCUSA are incredibly helpful, guiding you through every single step, holding your hand the whole way, and always available to answer any of my stupid questions very quickly. Also, rather than a customer-service-email situation from camp america, through CCUSA i was always dealing with the same incredibly helpful two people (Dave and Georgia!) who were so fast and lovely and responded to my every question through whatsapp. It has been such a more personal and reassuring experience, they go above and beyond. Thank you so much Dave and Georgia!!!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA have been so helpful!!

CCUSA have been so helpful in getting on my journey to work at Summer Camp! I am so grateful for all their help and replying to my endless emails about every little detail!
Would highly recommend them if your thinking of working at summer camp!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Application💜

As a first time applicant, it helped a lot that every question got quick answers as well as assistance as needed. Thank you CCUSA

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful :)

CCUSA have been so helpful in assisting me with my application to work in America. They have helped me MASSIVELY with the VISA process an to explain how everything will happen.
They are very easy to get into contact with and will always help with what they can :)

A big thank you to Dave who has continued to help me with my silly questions & Georgia with her stories about past experiences :)

26 April 2023
Unprompted review

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