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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and knowledgeable medical staff, finding the consultation process straightforward and supportive. People often mention the positive impact of the prescribed medication on their conditions, leading to improved sleep and reduced pain. The service is frequently described as easy, efficient, and offering a good selection of products. However, some people were dissatisfied with the service, particularly regarding order fulfillment and customer support. Issues like delayed orders, unhelpful staff requiring constant chasing, and problems with a new ordering system were mentioned. A few customers also reported concerns about product availability, broken devices, and difficulties with communication, including unreturned emails and a lack of transparency regarding order status.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the fast, friendly, and efficient service,... See more

Staff

Reviewers mention ambiguous feedback about staff. While some customers praise the staff for being friendly,... See more

Product

People report ambiguous experiences with product. Many customers express satisfaction, highlighting quality... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report negative experiences, citing ignored... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick service, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more

Company replied

Rated 4 out of 5 stars

There have been some hiccups during the last six months with CB1. I have to say that they have responded to these admirably and apart from the continued use of jiffy bags which I believe will come... See more

Rated 5 out of 5 stars

From start to continuing day , CB1 medical have been 1st class to every query I have asked of them .brilliant work keep it up. I have suffered with joint,knees and neck nerve damage for years struggl... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting g my prescription they explained everything they went though my medical history and didn't judge at all I suffer wuth complex ptsd cause from long term trauma abuse... See more

Company replied


Company details

  1. Pain Control Clinic
  2. Medical Clinic
  3. Pain Management Physician
  4. Specialized Clinic

Written by the company

CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.


Contact info

3.7

Average

TrustScore 3.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a little sceptical at first

I was a little sceptical at first, but having exhausted my pharmaceutical options I thought I'd give it a go.
I've found the whole process so easy, the doctor was really well-informed and helped me to understand the medication and the different strains. All of the staff are lovely in fact.
I ackowledge what other reviews have said about product availability, that's sometimes the case with conventional medication too; my daughter has been waiting 7 months for ADHD meds. So to sometimes have to switch to a different strain is not the end of the world for me.
I've found it really helpful all in all, and I'm grateful for the recommendation. I'm not pain-free, but I'm much more comfortable. And that's a win in my book.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Dani - we really appreciate your thoughtful feedback. You’re right that stock can vary, but we’re proud to maintain one of the widest selections in the UK and are always improving availability.

Rated 5 out of 5 stars

The best service I’ve experienced since…

The best service I’ve experienced since starting medical canna. They actually seem like they care, from the initial telephone call they provided details and options not offered by other clinics. The details of how your order is flowing through their system was a welcome addition against other clinics. The repeat prescription process was simple effective with subsequent deliveries being very prompt. There have been some small points that were addressed promptly and effectively. Options and access to actual people was great and left me with a very positive experience throughout!

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Eric. We’re so pleased to hear that you’ve had such a positive experience and that our team’s support and communication has made a difference.

We’re proud to offer a personal, reliable service that helps patients feel informed and in control of their care.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

Helpful and understanding

CB1 medical have been very helpful, and understand my needs. Ordering is made easy, and delivery is quick. Overall, I've got no complaints at all.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Angie. We’re delighted that you’ve found our team helpful and understanding.

Making treatment simple, supportive, and stress-free is at the heart of what we do, and it’s great to know that’s been your experience.

Warm regards,
The CB1 Medical Team

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience from the start and long may it continue

7 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Shian. We’re so pleased to hear that your experience has been positive from the very start. We’re proud to support thousands of patients across the UK with safe, clinician-led medical cannabis care.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

They have been excellent for me

They have been excellent for me. I like that you can mix and match products and the THC % you can have goes up over time. They're much much better than Curaleaf were

12 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Will. We’re glad to hear that your experience with CB1 has been excellent and that our flexible approach to prescribing has worked well for you.

We appreciate your feedback and your trust in our clinicians.

Warm regards,
The CB1 Medical Team

Rated 4 out of 5 stars

Great company to deal with

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose from. I would recommend to anyone who wants to try a different pain relief option. To come and give Cb1 medical a try.. and also everything is straightforward and quick. the only little negative issue is the price of the flower🤨. otherwise i would have given a 5star rating if it was a bit cheaper. But overall I've had a good experience with Cb1 medical👍😊

12 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for your review, Jay. We’re really pleased that you’ve had a good experience and found our clinicians attentive and supportive.

We understand your feedback about price and continuously review our formulary to keep treatment as affordable as possible.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

Cb1 medical

Been very helpful with conditions, had all questions answered by clinic promptly

12 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Trevor. We’re happy to hear you’ve found our team responsive and helpful. We take pride in providing clear answers and ongoing support to every patient we care for.

Warm regards,
The CB1 Medical Team

Rated 5 out of 5 stars

Very Good Clinic

I've been a patient at CB1 for a several months, I have complex medical history requiring a lot of medication. I've replaced some of my conventional meds for cannabis resulting in an improvement in my Qol. Very happy with CB1

12 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, MB. We’re really pleased that medical cannabis has made such a difference to your quality of life. Our clinicians work hard to ensure each treatment plan is safe, personalised, and effective.

Warm regards,
The CB1 Medical Team

Rated 3 out of 5 stars

It’s good but if you vape it’s…

It’s good but if you vape it’s expensive I have mine only at night but if it was for pain I would imagine you’d be looking at £70 a day for one cartridge

12 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Luke, for sharing your feedback. We’re pleased you’ve had a positive experience overall. We appreciate your comment about costs and continue to work with our pharmacy partners to keep treatment options as accessible as possible.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

No complaints at all

No complaints at all, I order my medication from their pharmacy list of what they have available, I usually order on a Sunday and its delivered on Wednesday. I've been a patient for 4 months.

29 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Wayne. We’re delighted that everything has gone smoothly and that your orders are arriving promptly. We’re proud to provide reliable care and efficient delivery through our in-house pharmacy team.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

The application was simple and very…


The application was simple and very comfortable. The staff are professional and efficient. Queries are resolved within a day.
Thank you CB1.

21 August 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Khalid. We’re so glad the process felt simple and professional. Our goal is always to make care accessible and ensure patients feel supported every step of the way.

Warm regards,
The CB1 Medical Team

Rated 1 out of 5 stars

Broken devices leaking onto furnishing…

Broken devices leaking onto furnishing and clothing, parts falling out leading to choking hazards. Delays of over a week for medication after ordering. Team often unhelpful and require chasing constantly when issues happen, which since I joined in July has been every single month. Left without medication before a hospital procedure. Promised all the support and help over the phone, as soon as it went to actually sorting? Nope. Nothing we agreed to verbally on phone they were adhere too. Reported to CQC this morning. Please be careful using this clinic if you have high health needs as they are not equipped to handle the care and should not be offering it.

6 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

We’re very sorry to hear about your experience, Natalie, and we completely understand how frustrating this must have been.

Our team has been in direct contact with you by email to address your concerns and continue supporting you. We take all feedback seriously and are reviewing what happened to ensure we improve going forward.

Rated 1 out of 5 stars

Doesn't care about Patients

My experience with CB1 hasn't been great. The customer service I've experienced isn't even worth 1 star, if I could give a lower score, then I would. As of today I will be looking for a new medical cannabis provider and clinic. The Drs themselves with CB1 are very good, but it's all let down by the pharmacy and the enquiries contact. After emailing the Pharmacy regarding medication availability, it had taken almost a week to confirm stock levels and to orde repeat medication (as it's impossible to get the same medication continuity) It was confirmed by a manager who is now away getting married, I would be contacted about this medication but again I have received no contact regarding this and have been put into a position where I now need to go to black market sources for medication. I know other medical cannabis users with different companies, and they are not experiencing these issues with medication or bring provided with information in a timely manner. I was asked to give CB1 one more chance (they have let me down on a number of occasions, not just this time) How many chances do you want me to give you.......

27 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Hi Kaveh,
We’re sorry to hear that your experience hasn’t met expectations. We completely understand how frustrating it can be when communication or continuity issues affect your care. Across the medical cannabis industry, stock consistency can sometimes be a challenge - though our in-house pharmacy typically holds over 80 different flower medications to provide choice and reliability.

We know how important it is for patients to have access to their preferred medication, and we work hard to maintain strong stock levels and regular supply. Our upcoming technology upgrades will also make it easier for patients to see real-time availability and reduce the likelihood of interruptions.

Rated 5 out of 5 stars

A better option

The process was far less daunting than imagined and the results of the medication far more effective, more immediate and with far less deleterious effects than I’d suffered from previous typical prescriptions

2 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for sharing your experience!

We’re delighted to hear that your treatment with CB1 has been effective and that the process felt straightforward. Our team is committed to providing safe, personalised care, and it’s great to know it’s making a real difference.

Rated 1 out of 5 stars

Disappointing service.

Disappointing service.. Would I go back No.

21 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

We’re sorry to hear that your experience with CB1 didn’t meet your expectations.

While we aim to provide helpful and supportive care, we understand that sometimes our service may not feel right for every patient.

We sincerely apologise for any frustration caused and wish you the very best with your treatment going forward.

Rated 5 out of 5 stars

Having tried four different medical…

Having tried four different medical cannabis clinics over past three years, I can honestly say CB1 is the best by a considerable way. They have a comprehensive range of products available, making it easy to select another product if others are unavailable. Other clinics I’ve tried didn’t offer such a range, they suggest a couple of alternatives, not access to every available product. Someone is always available on phone when needed, again others you have to email and wait for reply. If you’re looking to try medical cannabis or switch from another clinic, CB1 is certainly the clinic I would recommend.

22 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for sharing your experience! We’re thrilled to hear that CB1 Medical has stood out after your time with other clinics. Our team works hard to provide a wide range of products and responsive support, so it’s great to know it’s made a difference for you.

We really appreciate your recommendation!

Rated 4 out of 5 stars

Been with cb1 medical since July and I…

Been with cb1 medical since July and I can’t complain very professional, kind and helpful recommend cb1 to anyone in need best thing I’ve done.

22 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with CB1 Medical since July. Your recommendation means a lot to us, and we’re delighted to have been able to support you.

Wishing you all the best on your treatment journey!

Rated 1 out of 5 stars

1st Appointment cancelled same day

1st Appointment cancelled same day. They set one up for the next day. This triggered anxiety they was late for the 2nd appointment and left me waiting which caused anxiety. The dr then triggered me using certain words. I was then refused the medicine. I’m a veteran and Jimmy Savile survivor who knows how the medicine works and helps me day to day but they booted me off next day. Do not trust these

22 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

We’re very sorry to hear about your experience and apologise for any distress caused.

We understand how frustrating it can be when appointments don’t go as planned. Unfortunately, not every patient is suitable for our service, and in cases where we cannot proceed with treatment, it’s always with patient safety in mind.

We regret any upset this may have caused and wish you all the best with your treatment and ongoing care.

Rated 5 out of 5 stars

first contact, put at ease

Dr. put me right at easy straight away, calm, and listened, it is stressful waiting to be accepted though

23 August 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for sharing your experience! We're so glad to hear your clinician helped put you at ease — we know the process can feel a little nerve-wracking at first, but we do our best to make it as smooth and reassuring as possible.

We really appreciate your patience and trust in CB1 Medical

Rated 5 out of 5 stars

Very good

Very good can’t wait to get more

16 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you so much for your kind words! We wish you all the best with your continued treatment.

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