My colleague recommended me cazoo, Easy to use web site, clear & with full information about each car I reviewed. Easy to contact Andy and has responded very quickly. Andy came with his son to drop... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more
Company replied
Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more
Company replied
The car was presented very well and ready to be road tested. No pressure was applied for me to purchase the vehicle. It was just what l was looking for and it performs as well as it looks. I would b... See more
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Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.3
Excellent
48K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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Was inquiring about delivery as I'm a…
Was inquiring about delivery as I'm a new driver but unfortunately this isn't available
24 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear this 😔 We understand how disappointing that must be.
Each dealership sets their own services, so availability can vary – there may be other dealers who do offer delivery 🚗
Thanks for taking the time to share your feedback.
Enquiries very rarely get replied to…
Enquiries very rarely get replied to even when a second enquiry is sent.
24 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Did not feel like a valued customer
The seller had already reserved it for someone, and made ne feel like it was not in my range . Well I could afford it and now don't want it .
24 April 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear this 😔 That’s not the kind of experience anyone should have when enquiring about a vehicle. If you’d like, you can contact us at consumer.support@cazoo.co.uk to log a complaint and we’ll be happy to look into this further 🚗💬
I am still waiting for feedback re…
I am still waiting for feedback re whether the van can be brought to your Bristol site so I can view the van and purchase?
21 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’re still waiting for an update 😔 We know how important that is. We’d recommend following up with the dealer directly, as they’ll be best placed to confirm viewing arrangements 📞🚐
I have not received any contact or not…
I have not received any contact or not received anything from the garage about this van
23 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 Sometimes delays happen due to busy times in the Dealership, but we recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏
Thanks for letting us know, and good luck with your search! 🚗
I am happy with the response to my text…
I am happy with the response to my text about a car that I may be interested in purchasing
23 April 2026
Unprompted review
Reply from Cazoo UK
That’s great to hear! 😊 We’re glad the dealer got back to you quickly and helped with your enquiry 🚗🙌
Peter was very helpful and extremely…
Peter was very helpful and extremely patient he supported me through my process and was incredibly kind 10/10 recommend.
22 April 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! 😊 Great to know the dealer provided such helpful and patient service throughout your experience. Thanks for sharing and the recommendation 🚗🙌
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Call back straight away and told…
Call back straight away and told information on the car would be sent the next day, however I am still waiting on it.
21 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’re still waiting for the information 😔 We know how frustrating that can be. We’d recommend following up with the dealer directly, as it’s often the quickest way to get an update 📞
great communication
great communication, great price would absolutely recommend
20 April 2026
Unprompted review
Reply from Cazoo UK
That’s what we love to hear! 😊 Great communication and a great price – sounds like a winning combo. Thanks for the recommendation 🚗🙌
Do not buy a vehicle from a dealer…
Do not buy a vehicle from a dealer through Cazoo, they let dodgy car dealers sell on their site. I bought a van from Southeast Van Sales, the clutch started slipping about 2 months after buying it, i contacted them and they refused to deal with the issue, they said the private sale invoice they posted to me 2 weeks after buying the van means they are not responsible as it was a private sale so not covered under consumer rights act. Turns out one of the people involved in the company is now in prison for selling £1.8m worth of cocaine.
17 April 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Great 👍
East and straightforward to use the site, I found my new car using cazoo!
17 April 2026
Unprompted review
Reply from Cazoo UK
Woohoo! We’re thrilled to hear you found the site super simple to use 🎉 Making things easy is what we’re all about – thanks for the kind words!
Still awaiting a price for my p/exchange
17 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
Highly disappointed
I’m so so disappointed that Cazoo will allow an incompetent company wicked company that does not value customer service to trade with them. I’m talking about Maya motors in Stockport. I bought a car from them a day before I noticed a fault I took the car there did nearly beat me and take my life. Police have to come in for my life now the car is under warranty. The car is sitting there doing nothing. They have done nothing about my warranty. I keep on pushing them all that I’ve got a silence and this is not Cazoo that I know 2022 about a car fantastic service at this time. Highly disappointed.
10 January 2026
Unprompted review
Reply from Cazoo UK
We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏
Messaged to enquire
Messaged to enquire, I got an email saying someone would be back in touch, still waiting!!!!
13 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 Sometimes delays happen due to busy times in the Dealership, but we recommend trying again via phone or the ‘contact dealer’ form on the car listing page.
If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏
Thanks for letting us know, and good luck with your search! 🚗
1st time using Cazoo so far so good I…
1st time using Cazoo so far so good I think it’s better than other online car dealers
11 April 2026
Unprompted review
Reply from Cazoo UK
Great to hear your first experience has been positive 😊 We’re really glad you’re finding it easy to use and that it compares well with other online car dealers 🚗
Great selection of cars
Great selection of cars, easy to find what I was looking for. Fab app.
11 April 2026
Unprompted review
Reply from Cazoo UK
Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.
Very easy to navigate
Very easy to navigate, fingers crossed we’ve found our new car!
7 April 2026
Unprompted review
Reply from Cazoo UK
Yay! Simple and easy is the goal, so it’s awesome to hear your feedback. Thanks for letting us know! 🙌
I requested more information on 3 cars
I requested more information on 3 cars, as yet no reply. Whats the point
5 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞
We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱
I had no reply to my question regarding…
I had no reply to my question regarding the vehicle I was interested in also the I phoned the dealer and got a very rude response and a promise of a phone call back within half an hour as they where with a customer over a day later and still no call back.
7 April 2026
Unprompted review
Reply from Cazoo UK
We’re sorry to hear about your experience – that’s not what we want for anyone using Cazoo 😔 We understand how frustrating it is not to receive a response, especially after following up.
We’d recommend trying to contact the dealer again, but if you’re still having issues, please contact our support team at consumer.support@cazoo.co.uk
with the details and we’ll be happy to look into this further.
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