Cazoo UK Reviews 48,027

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to use, clear, and informative, making the search for a vehicle straightforward and efficient. Many found the filtering options helpful for narrowing down their choices, and appreciated the detailed information and pictures provided for each car. The overall user experience is frequently described as positive, with people finding the process of searching and viewing cars to be easy and helpful. However, some people were dissatisfied with the product itself, citing issues like cars not including essential tools or spare tires, or having significant mechanical faults shortly after purchase. Some reviewers also experienced poor service from dealerships advertised on the platform, including unresponsiveness, delays in providing documents, or even refusal to address issues.

What people talk about most

Product

Users describe ambiguous interactions with product. While some reviewers found a great selection of vehicles,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the site and... See more

Website

Consumers generally find the website to be positive. Many reviewers praise its ease of use, clear navigation,... See more

Service

Clients share ambiguous opinions on service. Many customers praise the fast, efficient, and professional... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised quick responses, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My colleague recommended me cazoo, Easy to use web site, clear & with full information about each car I reviewed. Easy to contact Andy and has responded very quickly. Andy came with his son to drop... See more

Company replied

Rated 5 out of 5 stars

Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more

Company replied

Rated 5 out of 5 stars

Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more

Company replied

Rated 5 out of 5 stars

The car was presented very well and ready to be road tested. No pressure was applied for me to purchase the vehicle. It was just what l was looking for and it performs as well as it looks. I would b... See more

Company replied


Company details

  1. Online Marketplace

About Cazoo UK

Written by the company

Welcome to Cazoo, the 'you' experts

At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

48K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Cazoo app is very good

Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm looking for. Will hope to find new car this year. I have approx £8000 to buy car.

28 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Really appreciate you sharing this 😊 Great to hear you’re enjoying the app and finding it easy to use for your search 🚗 Hope you find that perfect Vauxhall soon — fingers crossed it’s out there waiting for you 🤞

Rated 5 out of 5 stars

All good.

All good.
Easy to use

28 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Yay! Simple and easy is the goal, so it’s awesome to hear your feedback. Thanks for letting us know! 🙌

Rated 5 out of 5 stars

Very easy to set up search.

Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.

Overall, very easy to use site which always gives excellent results.

8 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Amazing review 😄 We love hearing that everything’s running smoothly– that’s exactly what we aim for! Appreciate you sharing this 😎

Rated 5 out of 5 stars

First class experience

First class experience

21 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for your feedback 😄 First class experience — that’s the kind of review we love to see! We’ll take that and run with it 🚗💨🙌

Rated 5 out of 5 stars

Easy to use app!

28 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!

Rated 5 out of 5 stars

Clear

Clear, simple and accurate

24 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Woohoo! We’re thrilled to hear you found the site super simple to use 🎉 Making things easy is what we’re all about – thanks for the kind words!

Rated 5 out of 5 stars

Looking to buy a car and this app is…

Looking to buy a car and this app is very helpful and easy use. Recommend.

28 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Amazing to hear the site was easy to use! 😊 We’re always working to make things even better, so your feedback means a lot.

Rated 5 out of 5 stars

Their services at top notch

Their services at top notch

3 March 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear you had a great experience with one of our dealers! 😊 Making it easy to connect Dealers and buyers is exactly what we aim for – thanks for sharing!

Rated 5 out of 5 stars

A pleasant alternative to the red and…

A pleasant alternative to the red and blue company

27 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for your feedback 😊 Glad you found a pleasant alternative and had a good experience browsing 🚗👍

Rated 5 out of 5 stars

Keep me informed about the car make and…

Keep me informed about the car make and model that I'm interested in, or even better one's that are on the market.
The site is so easy to use and understand not like some other ones.

27 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!

Rated 5 out of 5 stars

Simple to use and search

Simple to use and search - really helpful in my search for a car

27 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love hearing this! We work hard to keep things simple and straightforward, so it’s great to know it’s working for you 😊

Rated 5 out of 5 stars

Easy to follow

Easy to follow

17 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Woohoo! We’re thrilled to hear you found the site super simple to use 🎉 Making things easy is what we’re all about – thanks for the kind words!

Rated 4 out of 5 stars

Great search engine really helps when…

Great search engine really helps when looking for a new car

27 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for your feedback 😊 Great to hear the search engine is helping you find a new car 🚗 We work hard to make the experience as easy to use as possible, so it’s great to know it’s working well for you 🙌

Rated 5 out of 5 stars

Love it

Love it , so many great cars

18 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love that! 😄 So glad you’re enjoying browsing and finding lots of great cars 🚗🔥 Thanks for sharing!

Rated 5 out of 5 stars

Great site simple and easy to use.

Great site simple and easy to use.

26 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

This is what we love to hear! Keeping things simple is our mission, so we’re over the moon you had a great experience. Thanks for sharing!

Rated 5 out of 5 stars

Cazoo

Good service

27 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for your feedback 😊 Great to hear you received good service 🚗🙌

Rated 1 out of 5 stars

Every link I clicked on to view a van…

Every link I clicked on to view a van for sale, resulted in the messsge
“ Uh oh. You’ve taken a wrong turn.
404 error. Page can't be found.”
Complete and utter waste of time.

15 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re sorry to hear this 😔 That’s definitely not the experience we want for users when browsing vehicles.

Thanks for flagging it — we’ll pass this on to the relevant team so they can investigate and ensure listings are working correctly 🚗💻

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