CaviarHub - Caviar & Gourmet Food Reviews 173

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, frequently highlighting their freshness and delicious taste. Many consumers also commend the fast delivery service, noting that orders often arrive quickly and are well-packaged, maintaining their temperature. The customer service is also widely appreciated for its responsiveness, helpfulness, and proactive communication. However, some customers were not happy with their orders, specifically mentioning instances where products arrived spoiled or warm due to delivery on hot days, affecting product quality. A few other people also felt that the packaging could be improved to better preserve the product during transit, and some noted issues with missing items or damaged packaging upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the superior quality of all items... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the superior quality of all items... See more

Order

Consumers find the ordering experience to be ambiguous. Many reviewers praise the ease of ordering, fast... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... See more

Company replied

Rated 5 out of 5 stars

Easy ordering experience and then a prompt phone call to verify shipping details! Order arrived in less than 24 hours, and to Saskatchewan. Another call to verify I received the shipment, right after... See more

Company replied

Rated 5 out of 5 stars

The caviar arrived spoiled from being delivered on a hot day. Sadly I didn't get to try how good it was but the customer service was great so I'll definitely try again. They fixed the situation for me... See more

Company replied

Rated 5 out of 5 stars

First time ordering, and only second time having caviar. Quick delivery and it was delicious! Put it on crackers with crème fraiche & oysters. Will be ordering again in larger quantities in the future... See more

Company replied

Rated 5 out of 5 stars

Shipping was incredibly fast to get from Montreal to Alberta. I really appreciated that you shipped the package right away. I was in a bit of a hurry to get these products for a special dinner and you... See more

Company replied

Rated 5 out of 5 stars

The packaging were really safe and secured!! It was delivered into my house in the morning and i had work till night and so i havent had the time to open it when i came homeit is still cold!!! It is r... See more

Company replied

Rated 5 out of 5 stars

Excellent quality product and outstanding service! The product is of very high quality and exactly as described. Shipping was fast — I received my order in just two days. The team is honest, professi... See more

Company replied

Rated 1 out of 5 stars

My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think eithe... See more

Company replied

Rated 5 out of 5 stars

CaviarHub has excellent products. We have ordered from them many times and never been disappointed. During a recent storm, I appreciated their communication and updates on shipping. I highly recommend... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the packaging for shipping and it arrived as stated. All items purchased were of superior quality. I would recommend or order again from CaviarHub.

Company replied

Rated 5 out of 5 stars

Your Salmon Roe is an excellent product which your company delivered on time. I look forward to buy more of your delicious Salmon Roe in the near future. Thank you!

Company replied

Rated 5 out of 5 stars

Very delicious kaluga caviar and black truffle oil. Received my order the very next day and was nicely packaged with a cold pack. Will order again soon for my Christmas party :)

Company replied

Rated 5 out of 5 stars

Company provided what they advertised. A great product that shows up on time and very cold. The caviar flavors were phenomenal. My wife is now a big caviar fan.

Company replied

Rated 5 out of 5 stars

Shopping and check out were easy. My package shipped on a Monday and arrived in Tuesday. The trout caviar is very delicious. 100% I would use this service again!

Company replied

Rated 5 out of 5 stars

Getting a package to newfoundland in 5 days is very impressive. 5 stars just for that. Ill be buying again.

Company replied

Rated 5 out of 5 stars

Great customer service - super fast shipping. Very happy with quality of product (we got the white sturgeon)

Company replied

Rated 5 out of 5 stars

Great customer service and an awesome product. There are many varieties of caviar to choose from and I haven't found one yet that I dont like.

Company replied

Rated 2 out of 5 stars

The caviar and truffles arrived really quickly but the ice pack was completely melted and the caviar was warm. Without knowing how long it had been in the danger zone, I'm afraid to eat it and will li... See more

Company replied

Rated 5 out of 5 stars

Great caviar and delivered it to me in my small rural town without any issues. Absolutely great!

Company replied

Rated 1 out of 5 stars

as a taste testing we did not think the caviar experience was worth the price or effort my gravlax was a bigger hit

Company replied

Rated 5 out of 5 stars

Super pleased with the patience Patrick had with me! Appreciated the follow up 😉

Company replied

Rated 5 out of 5 stars

Ordered a bunch of Jerky and truffle paste and this stuff is like crack, OMG so good, would highly recommend!

Company replied

Rated 5 out of 5 stars

Was not sure if the caviar would arrive for Valentine’s Day but it did! 💯 would purchase from Caviar hub again.

Company replied

Rated 5 out of 5 stars

All experience was very good. Product was good and arrived on time! Will be buying again! Thanks!

Company replied

Rated 5 out of 5 stars

Products arrived as advertised and the service/communication from the team was fantastic when part of my order was out of stock.

Company replied

Rated 5 out of 5 stars

Everything was so easy for ordering . Package was delivered on time and very well packed

Company replied

Rated 5 out of 5 stars

Outstanding customer service! From input to caviar selection all the way though to following the delivery closely!

Company replied

Rated 5 out of 5 stars

Loved receiving our well packed caviaar making out celebration just perfect!!

Company replied

Rated 4 out of 5 stars

Customer service representative was quick to respond, very polite. He was detailed with his explanations with helped educate me on the product and keep me anxiety at ease. Product was delivered quick... See more

Company replied

Rated 5 out of 5 stars

Excellent product, arrived in a speedy time, communication was good & efficient Thanks

Company replied

Rated 4 out of 5 stars

Great product I would just suggest a better packing set up the product came not quite cool enough in sealed bag left on our porch with small ice pack you need to use better ice packs in box set up... See more

Company replied

Rated 4 out of 5 stars

Great Product! I live in a smaller city in south western Ontario but delivery was prompt. Was hoping for a tin like in all the ads, but it came in a glass jar...less appealing. Will order from them... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, accurate shipping updates. Excellent product description and value.

Company replied

Rated 3 out of 5 stars

The one we received may not be as fresh. Eggs not as round and slides about in the jar. One jar developed mold, stored in the fridge. I could attach a photo if I could. Price is less than the previous... See more

Company replied

Rated 5 out of 5 stars

Easy communication, very proactive and accommodating. Reasonable prices and excellent customer service.

Company replied

Rated 5 out of 5 stars

Great selection, excellent product, excellent packaging and shipping.

Company replied

Rated 4 out of 5 stars

Everything arrived beautifully. One product I ordered had dyes in it. Would order most again but not this one.

Company replied

Rated 1 out of 5 stars

Order arrived with open jar that leaked everywhere. Had to throw away the whole order

Company replied

Rated 5 out of 5 stars

Excellent quality . Excellent communication and delivery timelines.

Company replied


Company details

  1. Gourmet Grocery Store
  2. Food Producer
  3. Food Products Supplier
  4. Seafood Wholesaler

Written by the company

CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product

31 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Joshua,

Thank you for your review, and thank you for your new order!

We wish you a very happy New Year :)

Rated 4 out of 5 stars

Good experience

Customer service representative was quick to respond, very polite. He was detailed with his explanations with helped educate me on the product and keep me anxiety at ease. Product was delivered quickly and in good shape. Overall great experience.

28 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Sylvie,

Thank you for your review and kind words :) We wish you a very happy New Year and look forward to serving you again soon!

Rated 5 out of 5 stars

First time ordering

First time ordering, and only second time having caviar. Quick delivery and it was delicious! Put it on crackers with crème fraiche & oysters. Will be ordering again in larger quantities in the future.

29 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Spencer,

Thank you for your review and kind words. We're delighted to hear that you enjoyed your order and look forward to serving you again soon!

Rated 5 out of 5 stars

Outstanding customer service!

Outstanding customer service! From input to caviar selection all the way though to following the delivery closely!

29 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hello!

Thank you for your review and kind words, and thank you for sharing pictures of your beautiful NYE caviar platter. We look forward to serving you again soon!

Rated 5 out of 5 stars

good quick delivery

Very good quick delivery

29 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Nadiia,

Thank you for your review. We hope to serve you again soon and wish you a happy New Year :)

Rated 5 out of 5 stars

Delivery

Delivery, quality, packaging.

29 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Sonia,

Thank you for your review! We hope you had lovely holidays and look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent product

Excellent product, arrived in a speedy time, communication was good & efficient Thanks

28 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Dean,

Thank you for your review and kind words. Wishing you a very happy New Year, and look forward to serving you again soon!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, tasty Salmon Roe.

28 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi J,

Thank you so much for your review. We're delighted to hear that you enjoyed our famous salmon roe!

We hope to serve you again soon and wish you a happy New Year!

Rated 5 out of 5 stars

Best experience, great company.

Company provided what they advertised. A great product that shows up on time and very cold. The caviar flavors were phenomenal. My wife is now a big caviar fan.

31 December 2025
Unprompted review
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Mike,

Thank you so much for your review and kind words. We wish you a very happy New Year and look forward to serving you and your wife again soon!

Rated 5 out of 5 stars

First order but will not be the last!

Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product very protected and well cushioned and cold. We enjoyed our caviar for Christmas breakfast. It was delightful. Very fresh and glistening. All together a great experience. Plus always had a prompt and helpful response through email as well.
Perfect!

25 December 2025
Unprompted review
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Elizabeth,

Thank you so much for your review and kind words. We hope to get the opportunity to serve you again soon :)

Rated 5 out of 5 stars

Loved receiving our well packed caviaar…

Loved receiving our well packed caviaar making out celebration just perfect!!

24 November 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Elsabe,

Thank you so much for your review! We're honoured to have been a small part of your celebration :)

Wishing you very happy holidays and a happy New Year!

Rated 5 out of 5 stars

Excellent quality product and outstanding service

Excellent quality product and outstanding service!
The product is of very high quality and exactly as described. Shipping was fast — I received my order in just two days. The team is honest, professional, and truly trustworthy. I am very satisfied with my purchase and would definitely recommend them to others.

24 November 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Ecaterina,

Thank you so much for your review and kind words! We hope you had a great holiday season and wish you a very happy New Year:)

Rated 1 out of 5 stars

Caviar not fresh

17 November 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Bonjour Nancy,

Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. La satisfaction de nos clients et la qualité de nos produits sont au cœur de nos priorités.

À la suite de votre message, notre équipe a pris le temps d’examiner la situation avec vous et de vous fournir des explications détaillées, tout en vous proposant une solution afin de corriger la situation. Malheureusement, nous comprenons que cela n’ait pas répondu à vos attentes.

Nous tenons à préciser que tous nos caviars sont conservés, manipulés et expédiés selon des normes strictes de fraîcheur et de sécurité alimentaire. Nous encourageons toujours nos clients à nous contacter directement afin que nous puissions analyser chaque situation avec soin et transparence.

Nous vous remercions malgré tout d’avoir pris le temps de partager votre commentaire.

Rated 5 out of 5 stars

Everything was so easy for ordering

Everything was so easy for ordering . Package was delivered on time and very well packed

8 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Jacques,

Thank you for your review! We hope you enjoy your order and look forward to serving you again soon!

Happy holidays :)

Rated 5 out of 5 stars

Very good experience!

All experience was very good. Product was good and arrived on time! Will be buying again! Thanks!

1 December 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Aleksandar,

Thank you for your review! We look forward to serving you again soon!

Rated 5 out of 5 stars

Great

Great. Loved the taste and fresh

3 November 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Gina,

Thank you for your review! We look forward to serving you again soon :)

Rated 5 out of 5 stars

Fast delivery

Fast delivery, accurate shipping updates. Excellent product description and value.

26 November 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Zoe,

Thank you for your review and kind words! We look forward to serving you again soon :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look