CaviarHub - Caviar & Gourmet Food Reviews 173

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, frequently highlighting their freshness and delicious taste. Many consumers also commend the fast delivery service, noting that orders often arrive quickly and are well-packaged, maintaining their temperature. The customer service is also widely appreciated for its responsiveness, helpfulness, and proactive communication. However, some customers were not happy with their orders, specifically mentioning instances where products arrived spoiled or warm due to delivery on hot days, affecting product quality. A few other people also felt that the packaging could be improved to better preserve the product during transit, and some noted issues with missing items or damaged packaging upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the superior quality of all items... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the superior quality of all items... See more

Order

Consumers find the ordering experience to be ambiguous. Many reviewers praise the ease of ordering, fast... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... See more

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Rated 5 out of 5 stars

Easy ordering experience and then a prompt phone call to verify shipping details! Order arrived in less than 24 hours, and to Saskatchewan. Another call to verify I received the shipment, right after... See more

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Rated 5 out of 5 stars

The caviar arrived spoiled from being delivered on a hot day. Sadly I didn't get to try how good it was but the customer service was great so I'll definitely try again. They fixed the situation for me... See more

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Rated 5 out of 5 stars

First time ordering, and only second time having caviar. Quick delivery and it was delicious! Put it on crackers with crème fraiche & oysters. Will be ordering again in larger quantities in the future... See more

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Rated 5 out of 5 stars

Shipping was incredibly fast to get from Montreal to Alberta. I really appreciated that you shipped the package right away. I was in a bit of a hurry to get these products for a special dinner and you... See more

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Rated 5 out of 5 stars

The packaging were really safe and secured!! It was delivered into my house in the morning and i had work till night and so i havent had the time to open it when i came homeit is still cold!!! It is r... See more

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Rated 5 out of 5 stars

Excellent quality product and outstanding service! The product is of very high quality and exactly as described. Shipping was fast — I received my order in just two days. The team is honest, professi... See more

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Rated 1 out of 5 stars

My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think eithe... See more

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Rated 5 out of 5 stars

CaviarHub has excellent products. We have ordered from them many times and never been disappointed. During a recent storm, I appreciated their communication and updates on shipping. I highly recommend... See more

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Rated 5 out of 5 stars

I was impressed with the packaging for shipping and it arrived as stated. All items purchased were of superior quality. I would recommend or order again from CaviarHub.

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Rated 5 out of 5 stars

Your Salmon Roe is an excellent product which your company delivered on time. I look forward to buy more of your delicious Salmon Roe in the near future. Thank you!

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Rated 5 out of 5 stars

Very delicious kaluga caviar and black truffle oil. Received my order the very next day and was nicely packaged with a cold pack. Will order again soon for my Christmas party :)

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Rated 5 out of 5 stars

Company provided what they advertised. A great product that shows up on time and very cold. The caviar flavors were phenomenal. My wife is now a big caviar fan.

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Rated 5 out of 5 stars

Shopping and check out were easy. My package shipped on a Monday and arrived in Tuesday. The trout caviar is very delicious. 100% I would use this service again!

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Rated 5 out of 5 stars

Getting a package to newfoundland in 5 days is very impressive. 5 stars just for that. Ill be buying again.

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Rated 5 out of 5 stars

Great customer service - super fast shipping. Very happy with quality of product (we got the white sturgeon)

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Rated 5 out of 5 stars

Great customer service and an awesome product. There are many varieties of caviar to choose from and I haven't found one yet that I dont like.

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Rated 2 out of 5 stars

The caviar and truffles arrived really quickly but the ice pack was completely melted and the caviar was warm. Without knowing how long it had been in the danger zone, I'm afraid to eat it and will li... See more

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Rated 5 out of 5 stars

Great caviar and delivered it to me in my small rural town without any issues. Absolutely great!

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Rated 1 out of 5 stars

as a taste testing we did not think the caviar experience was worth the price or effort my gravlax was a bigger hit

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Rated 5 out of 5 stars

Super pleased with the patience Patrick had with me! Appreciated the follow up 😉

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Rated 5 out of 5 stars

Ordered a bunch of Jerky and truffle paste and this stuff is like crack, OMG so good, would highly recommend!

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Rated 5 out of 5 stars

Was not sure if the caviar would arrive for Valentine’s Day but it did! 💯 would purchase from Caviar hub again.

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Rated 5 out of 5 stars

All experience was very good. Product was good and arrived on time! Will be buying again! Thanks!

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Rated 5 out of 5 stars

Products arrived as advertised and the service/communication from the team was fantastic when part of my order was out of stock.

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Rated 5 out of 5 stars

Everything was so easy for ordering . Package was delivered on time and very well packed

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Rated 5 out of 5 stars

Outstanding customer service! From input to caviar selection all the way though to following the delivery closely!

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Rated 5 out of 5 stars

Loved receiving our well packed caviaar making out celebration just perfect!!

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Rated 4 out of 5 stars

Customer service representative was quick to respond, very polite. He was detailed with his explanations with helped educate me on the product and keep me anxiety at ease. Product was delivered quick... See more

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Rated 5 out of 5 stars

Excellent product, arrived in a speedy time, communication was good & efficient Thanks

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Rated 4 out of 5 stars

Great product I would just suggest a better packing set up the product came not quite cool enough in sealed bag left on our porch with small ice pack you need to use better ice packs in box set up... See more

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Rated 4 out of 5 stars

Great Product! I live in a smaller city in south western Ontario but delivery was prompt. Was hoping for a tin like in all the ads, but it came in a glass jar...less appealing. Will order from them... See more

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Rated 5 out of 5 stars

Fast delivery, accurate shipping updates. Excellent product description and value.

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Rated 3 out of 5 stars

The one we received may not be as fresh. Eggs not as round and slides about in the jar. One jar developed mold, stored in the fridge. I could attach a photo if I could. Price is less than the previous... See more

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Rated 5 out of 5 stars

Easy communication, very proactive and accommodating. Reasonable prices and excellent customer service.

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Rated 5 out of 5 stars

Great selection, excellent product, excellent packaging and shipping.

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Rated 4 out of 5 stars

Everything arrived beautifully. One product I ordered had dyes in it. Would order most again but not this one.

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Rated 1 out of 5 stars

Order arrived with open jar that leaked everywhere. Had to throw away the whole order

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Rated 5 out of 5 stars

Excellent quality . Excellent communication and delivery timelines.

Company replied


Company details

  1. Gourmet Grocery Store
  2. Food Producer
  3. Food Products Supplier
  4. Seafood Wholesaler

Written by the company

CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Arrived quickly and still in ice ( and…

Arrived quickly and still in ice ( and we are very rural) taste fantastic

17 March 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Eva,

Thank you for your review! We are so happy to hear that you loved your order. We look forward to serving you again soon!

Rated 1 out of 5 stars

I am waiting still for my order of six…

I am waiting still for my order of six days, GEORGE G.

5 March 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Mr. Gador,

We see that your order was delivered in 3 business days.

We left you a voicemail letting you know that your order was already delivered, please feel free to call us back should you require any assistance!

Rated 5 out of 5 stars

Delivered on EXACTLY the day it was…

Delivered on EXACTLY the day it was needed. Great chilled delivery. Beautiful product. When I win the lottery, I'll be ordering again! Thank you.

17 February 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Stephen,

Thank you for your review! We are so happy to hear that your order arrived when expected.

We look forward to serving you again when you win the lottery :)

Rated 4 out of 5 stars

The new packaging is impressive

The new packaging is impressive. Everything was ice cold even though it always takes several extra days for shipments to reach my remote-ish location.

6 January 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Marina,

Thank you for your review! We hope you enjoy your order and look forward to serving you again soon :)

Rated 5 out of 5 stars

Great value and amazing products

Great value and amazing products! Shipping was as advertised

22 January 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Thank you for your review and kind words. We look forward to serving you again soon!

Rated 5 out of 5 stars

The best salmon caviar on the market.

The best salmon caviar on the market.
Fast delivery.
Thank you guys, we will buy again.
Now we are planning to try your black caviar.

20 January 2025
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Elena,

Thank you for your review! We look forward to serving you again soon!

Rated 5 out of 5 stars

Customer for

Great product and great service. I am a customer for life.

17 December 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Bob,

Thank you for your review and kind words. We look forward to serving you again soon!

Rated 5 out of 5 stars

Loved everything

Fast delivery. Pleased with how you package everything so safely.

Was a gift for friends and they LOVED everything. They were impressed with the quality.

15 December 2024
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Sue,

Thank you for your review. We are so happy to hear your friends loved their caviar! We look forward to serving you and your friends again soon!

Rated 5 out of 5 stars

First time ordering

First time ordering. Delivery was still icy cold due to the way it was packed. Perfect taste ! I'll order again. Thanks

8 January 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Fonnie,

Thank you for your review. We look forward to serving you again soon!

Rated 3 out of 5 stars

Delicious product misleading shipping

The product itself is delicious, however I was slightly frustrated as I paid express shipping and it took the delivery 10 days to arrive, when the website promised next day shipping. To be fair, I ordered it on a weekend so next day may have not been possible, however it should have been shipped on the first business day in that case ….

6 January 2025
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Natalie,

Thank you for your review and feedback! The unusual delay was because, as indicated throughout our online store, we were closed for the holidays from December 19 to January 5.

Your order shipped out on January 6 and was delivered the next day.

We apologize for any inconvenience this may have caused and hope to get the opportunity to serve you again in the future :)

Rated 5 out of 5 stars

Excellent experience and will order again

Delivery was fast and the caviar was tasty!! Everything was well packaged. The family really enjoyed it.

28 November 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Lauren,

Thank you for your review and kind words. Wishing you and your family happy holidays!

Rated 5 out of 5 stars

Outstanding commitment to customer service

Delivered as promised with no issues or challenges. The #1 thing that will keep me ordering from ordering again, is that they answer the phone!!

23 December 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi David,

Thank you for your review and kind words. We hope you are enjoying your order and look forward to serving you again soon!

Rated 1 out of 5 stars

We ordered four 1oz raw salmon jars

We ordered four 1oz raw salmon jars. What a surprise one of them was not sealed, and had a mould. Needless to say we didnt even try it. The other three were extreamly solty, with a strong fishy smell not realy enjoyable. I intend to drive to the Dorval packing factory and return this product.
Hope to hear your response
Piotr Lipert
514 575 2484

17 December 2024
CaviarHub - Caviar & Gourmet Food logo

Reply from CaviarHub - Caviar & Gourmet Food

Hi Piotr,

Thank you for your review and for bringing this to our attention. Please accept our most sincere apologies for the way your order arrived.

A member of our team will give you a call to gather information on this unusual situation. We take these matters very seriously.

We have issued a FULL REFUND in the meantime.

We look forward to speaking with you.

Rated 5 out of 5 stars

Very good products and service

Very good products and service. Problems, if any, are dealt with promptly.

17 December 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Danny,

Thank you for your review and kind words. We look forward to serving you again and wish you very happy holidays!

Rated 1 out of 5 stars

The product was delivered to a friend…

The product was delivered to a friend as a birthday present with very specific directions that it was not to be left if the friend was not home. The product was shipped with a small ice pack to keep it cold. The product was taken back to the couriers warehouse where it sat warm over the weekend awaiting a re delivery. Needless to say the very expensive gift ended up being worthless when it was finally picked up. Company offered nothing and customer service has been non existent. I will never recommend nor order from this company again.

5 November 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Chris,

Thank you for your review. We are sorry to hear about your experience.

We see that our team assisted you promptly with your requests to change the delivery address and regarding the missed delivery.

Purolator attempted to deliver the package within our advertised timeframe and the package was available for pickup on Friday morning before the weekend.

The package was only picked up the following Wednesday, almost a full week after the initial delivery attempt.

We work hard to ensure customers receive all delivery notifications so they can track their orders and make sure they are available to receive them.

We've gone ahead and given you a 50% refund on your order as a one-time courtesy given the circumstances.

We hope to get the opportunity to serve you again in the future and wish you very happy holidays!

Rated 5 out of 5 stars

Wow and wow again

Wow , first time customer . A real person called me to clarify something on my order . Can’t remember last time someone made that effort . Mail strike and Amazon says it can’t ship to me because of my location ….caviar delivered my order in two days . Amazing service good products and good pricing . I highly recommend

3 December 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Paul,

Thank you for your review and kind words! We look forward to serving you again soon.

Happy holidays!

Rated 5 out of 5 stars

Product was packaged wonderfully

Product was packaged wonderfully. Haven’t tried the caviar yet saving it for Christmas and new year’s. Can’t wait though!

3 November 2024
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Reply from CaviarHub - Caviar & Gourmet Food

Hi Kira,

Thank you so much for your review. We hope you enjoy your order and look forward to serving you again soon!

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