catinaflat.com | Cat Sitter | Pet Sitting Reviews 2,013

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, describing them as helpful, reliable, professional, and caring. Many users appreciate the ease of finding suitable cat sitters and the ability to choose based on detailed profiles and proximity. The service is often highlighted for allowing cats to stay in their familiar environment, reducing stress for the pets and providing peace of mind for owners. However, some people were dissatisfied with the pricing, noting significant increases and additional charges. Reviewers also expressed frustration with recent changes to the website and user experience, particularly after a merger, finding the platform confusing and less user-friendly. There are also concerns about the service becoming less focused on cats and more geared towards dogs, impacting the availability and visibility of cat sitters.

What people talk about most

Service

Consumers find service to be ambiguous, with many expressing significant disappointment following a recent... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the sitters for their patience, love,... See more

User experience

People report ambiguous experiences with user experience. Many reviewers express significant dissatisfaction,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express significant dissatisfaction with... See more

Price

Reviewers express strong dissatisfaction with pricing, citing significant increases and hidden charges. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is such a great concept! But the costs per transaction are quite high for the service provided by Catinaflat itself. If it was still just the 2 creators it would make sense, but seems it... See more

Company replied

Rated 5 out of 5 stars

The app is easy to use, the information - like whether or not a sitter can give pills to your cat - is really helpful when you have a cat with special needs, and I've never been let down by a single... See more

Rated 5 out of 5 stars

Both sitters we have used posted detailed profiles so you can match the service to your cats needs. I like that you know how far they live from you to assess if you want multiple visits. Easy to con... See more

Rated 5 out of 5 stars

I’ve used catinaflat twice and both times they’ve delivered perfectly. The platform is well laid out, easy to use, and just works on phone or computer. They sort everything out and don’t take... See more


Company details

  1. Pet Sitter
  2. House Sitter

About catinaflat.com | Cat Sitter | Pet Sitting

Written by the company

Cat in a Flat - The best way to find a trustworthy cat sitter near you

Our trusted and reliable cat sitters will do a drop-in home visit either once or twice a day depending on your cat's routine and needs. Or if you prefer, they also offer overnight stays. All cat sitters live nearby and offer a free meet and greet. Our personalised cat sitting service is a great alternative to a cattery. Your cat will be much happier at home while you are away.

Cat sitting is suitable for cats of all ages, so whether you have an energetic kitten or an elderly queen, we have a wide range of qualified cat sitters who can’t wait to meet them.

All bookings are covered by the Cat in a Flat Guarantee for extra peace of mind.

Find 5-Star Cat Sitters with Cat in a Flat

We understand that a review from a previous customer is important to your choice in finding a trustworthy cat sitter. We have therefore made it very easy for you to read all cat sitter reviews in their profiles while you browse through our cat sitting community.

Genuine cat sitter reviews

We at Cat in a Flat believe in absolute transparency and only allow genuine reviews by genuine customers.

All cat owners and cat sitters are encouraged to review each other once a booking has been completed.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

App excellent, the sitters are great

We have only used two sitters over the last two years, but on multiple occasions and both are very competent and reliable. The app makes enquiry and booking easy. Especially love the guidance and proforma documents that you can fill out to make sure you inform your sitter of all they need to know to care for your animals.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Catinaflat are the best booking service…

Catinaflat are the best booking service I've used to find a truly good cat/housesitter. The site is easy to navigate and the booking and payment handling is simple and clear. I have had a wonderful catsitter come to care for my aged feline with health issues found in my Catinaflat search. The guidance provided if you want to list as a catsitter - or select one - is comprehensive, with personal safety and respect a priority.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderfully clear, helpful and secure service!

Wonderfully clear, safe and secure bookings and transactions through Cat in a Flat. We’ve found our last 3 cat sitters through there and it’s been fabulous to have this database and searchable through map and area! Love the way you can name your dates and then see who’s available, message through the app, and feel safe about a formal contract and payment being made through this third party service. Highly recommend!

27 December 2025
Unprompted review
Rated 5 out of 5 stars

I have used a few different cat sitters…

I have used a few different cat sitters from here, never had an issue. I have one that I usually rely on, but if they are not available, I have managed to find someone else. The service offered is my preference as my cat gets to stay in her environment, shes not stressed and also I know my house is being checked whilst I am away.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Lyn is very professional and…

Lyn is very professional and trustworthy. She established a beautiful relationship with my cats and let me updates me throughout my absence with videos/photos and messages.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Cat in a flat is ace

I don't know where I would be without cat in a flat as I found great people on here to look after my cat during my holidays I will be using them again this year . Keep up the good work !

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent website

All the sitters on cat in a flat are excellent.
Always friendly, understand our cat's needs, and reasonable in price.
I don't know what we would have done without them

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and trustworthy service

I have found Catinaflat very reliable and trustworthy. I have always been able to find a reliable person to visit my cat, and they have always been lovely and helpful. They have all stayed in touch with me while I was away, sending me regular pics of my moggie.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Both sitters we have used posted detailed profiles so you can match the service to your cats needs. I like that you know how far they live from you to assess if you want multiple visits. Easy to contact and message your sitter. We met them before we booked too. Excellent service I highly recommend this service.

15 December 2025
Unprompted review

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