The whole on-line process from application to initial funding and transfer of an existing ISA went through smoothly and quickly. I rang Castle Trust with a query regarding the interest rate on my ISA.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Opening an account as a new customer was quick and straightforward. The product terms and conditions suit my needs and the interest rate is higher than those available from other providers. Althou... See more
Company replied
I am impressed by the support and information that is available, since my induction as new investor, It has made the initial work of setting up my account details much easier than first thought. The... See more
Company replied
All went smoothly. Kept informed via emails and secure messages. Spoke to a very helpful and reassuring member of your team when I noted that my ISA transfer had left one building society but had no... See more
Company replied
Company details
Written by the company
Castle Trust Bank was launched as 'Castle Trust' in October 2012, and in June 2020 we became Castle Trust Bank – a fully authorised UK bank. We’ve offered fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Eligible deposits with Castle Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. We are also a provider of specialist buy-to-let, and property development mortgages.
Contact info
Old Broad Street 25, EC2N 1HQ, London, United Kingdom
- castletrust.co.uk
4.5
Excellent
1K reviews
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ISA transfer
Opening ISA account online straightforward. Requested ISA transfer when it matured. This happened and all went smoothly
2 March 2026
Reply from Castle Trust Bank
Thank you for leaving your review.
Reply from Castle Trust Bank
We're glad our process was easy to follow - thanks for leaving a review.
Quick transfer in of ISA funds
22 March 2026
Reply from Castle Trust Bank
We're pleased your ISA was processed quickly.
Opening a 5yr Fixed Rate ISA
Opening a 5yr Fixed Rate ISA
Very straightforward application process
Prompt and clear communication throughout the process
Involved transfer in from another bank which was completed quickly and efficiently
I would not hesitate to recommend Castle Trust Bank
21 March 2026
Reply from Castle Trust Bank
Thank you for your recommendation!
Early days as I have an ISA transfer in…
Early days as I have an ISA transfer in due to be completed soon. Working well so far.
Watch this space.
21 March 2026
Reply from Castle Trust Bank
Thanks for leaving a review, we hope to complete your ISA Transfer soon.
Access difficulties
Process for opening and transfer okay but I haven’t been able to access my online account to check it
21 March 2026
Reply from Castle Trust Bank
Thank you for taking the time to leave a review and we’re sorry you’ve experienced difficulties accessing the Self-Service Portal.
A member of our team will be reaching out today to help you.
The staff where polite and explained…
The staff where polite and explained exactly what was happening with my funds and what I could and could not do. They answered all my queries efficiently and clearly. Thank you
16 March 2026
Reply from Castle Trust Bank
We're pleased to have been able to help. Thank you for your review.
Communication slow
Communication slow . Refused to send hard copy of my investment. Finally delivered an in depth , elaborate , and comprehensive email basically saying
no . Customer care zero . Ridged and pathetic . This is a first . Unbelievable. It’s apparent after opening the account, and being guided to write a review, that their customer service needs to be considered . It’s now obvious that this bank have a cavalier and maverick attitude. I will take my money at the end of the fixed term and kiss them goodbye.
3 March 2026
Reply from Castle Trust Bank
Thank you for taking the time to provide your feedback and we’re sorry the service you received fell short of your expectations.
We hope we can restore your faith in Castle Trust Bank in the future.
Reply from Castle Trust Bank
We're glad your ISA Transfer went smoothly.
I wanted to transfer an ISA from another Bank - all went smoothly.…
I wanted to transfer an ISA from another Bank to Castle. Easy to fill in the form to create a Castle ISA, in which I could specify the other Bank. When the time for transfer came, everything went smoothly and am now with Castle
14 March 2026
Reply from Castle Trust Bank
Welcome to Castle Trust Bank! Thank you for your feedback.
Easy to set up
Easy to set up with clear instructions. Friendly staff when phoning the customer service.
1 March 2026
Reply from Castle Trust Bank
We're pleased to have been of help. Thanks for leaving your review.
Reply from Castle Trust Bank
We're glad that your ISA Transfer went smoothly.
I work regularly with Castle trust as a…
I work regularly with Castle trust as a lending partner - they provide a prompt and efficient service. In particular I have found Jackie Merrigan in underwriting to be super helpful.
19 March 2026
Unprompted review
Reply from Castle Trust Bank
Thanks for your feedback Craig, we're glad to be working with you. And yes, Jackie is a star!
Had some issues logging in for the…
Had some issues logging in for the first time but Scott was phenomenal.
10 March 2026
Reply from Castle Trust Bank
Thanks for the feedback - great to see Scott doing a wonderful job as usual!
A form posted for me to sign...
The application always feels long drawn out and even intrusive but for our own financial security we should understand why.
My concern is when I need to transfer in from another ISA. A form has to be posted for me to sign. I haven't had this with any other bank. Currently our post, along with many others nationally, is abysmal. I foresee a problem with the transfer looming over the horizon.
17 March 2026
Reply from Castle Trust Bank
Thank you for your review.
Most transfers can be completed electronically, depending on the ISA provider and whether they use the electronic transfer platform, without the need for paper forms.
A member of our team has sent you a message to understand more about your experience.
Reply from Castle Trust Bank
Thank you for the positive feedback about our telephone team.
Reply from Castle Trust Bank
We're glad you found the set-up process easy Angela, thanks for leaving a review.
Reply from Castle Trust Bank
Thanks for the positive feedback!
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