Castlesfurniture Reviews 

814
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very impressed with advice and service provided in choosing mattress and its delivery,, All looks very nice in our bedroom. All solid wood, no flimsy draw base that fall out with weight. Delive... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service (as always). Love shopping with you and only wish we could buy everything!!! We are moving to Scotland shortly, so looking forward to decking the new house out, fingers cr... See more

Company replied

Rated 5 out of 5 stars

My experience was great. I have looked everywhere for some comfortable dining chairs for months but couldn't find the right size to fit under my dining table. Then a friend recommended Castlesfurnitur... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the selection of oak furniture and the quality of service I received. The delivery time was a bit long, but it was clearly communicated before I made my purchase, so there were no... See more

Company replied

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Living Room Furniture Store
  6. Mobility Equipment Supplier

Information provided by various external sources

Castles Furniture is Portsmouth's biggest & best furniture showroom and online store, home to classic furniture and quirky furnishings. Quality products at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

814 reviews

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4.9

All reviews

(814)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars definitely

5 stars definitely, best service ever, from purchase to delivery. Plus car park at the back. Many thanks lizzy.

22 May 2025
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Reply from Castlesfurniture

Thank you so much for your lovely review Lizzy, we're delighted to hear you're enjoying your new TV unit! 😍

Rated 5 out of 5 stars

Great helpful staff

Great helpful staff. Communicated well.

22 May 2025
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Reply from Castlesfurniture

Thank you so much for your review, it's amazing to have our ambition publicised! 😊

Rated 5 out of 5 stars

Excellent service

Excellent service: I ordered a mattress during the first week of May and they delivered after two weeks. I received an excellent service and I paid -30%!

20 May 2025
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Reply from Castlesfurniture

Thank you so much for your lovely review, we're working very hard at the moment to increase the speed of our delivery times! So it's lovely to hear when we get it right.

And the next time we deliver to you, We will definitely take you up on the Italian coffee. 😉

Rated 5 out of 5 stars

Delivery to bedroom

Delivered on time, taken up to attic bedroom. Thanks guys.

28 April 2025
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Reply from Castlesfurniture

You are more than welcome Babu 😊 And thank you so much for taking the time to write a nice review from us.

Rated 5 out of 5 stars

Aladdin‘s Cave of solid quality…

Aladdin‘s Cave of solid quality furniture
Very honest and friendly service. Delivery of item was on time and assembled very quickly.

14 April 2025
Unprompted review
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Reply from Castlesfurniture

Thanks so much for taking the time to write us a great review Ewan, we really appreciate it 😊

Rated 5 out of 5 stars

Good product good service

The helpful friendly service a willingness to do a bit extra to help me
The quality of the product
Excellent communication skills

25 April 2025
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Reply from Castlesfurniture

Thank you for your kind words Carol, glad we could provide a valuable service! :)

Rated 5 out of 5 stars

New bed !!

No pushy sales person, on time delivery, good quality furniture, brilliant service !!!

25 April 2025
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Reply from Castlesfurniture

Your review is what keeps us going, so thank you for your kind words! :)

Rated 5 out of 5 stars

Excellent!

this is the third or fourth time I have dealt with the company, they are excellent, as is the quality of the furniture and their deliveries are both prompt, efficient and always courteous.. well done!

24 April 2025
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Reply from Castlesfurniture

What an awesome review, thank you so much for taking the time to write this for us mike, we really appreciate it. 😊

Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent delivery and fitting and very helpful staff

Thank you nigel and julie

23 April 2025
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Reply from Castlesfurniture

Thanks for this kind review guys, we hope you're enjoying your stunning Eton furniture :)

Rated 5 out of 5 stars

Love these bedside tables

Love these bedside tables. Great range of sizes to ensure best fit.
The usual first rate service from everyone at Castles. 👍

21 April 2025
Unprompted review
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Reply from Castlesfurniture

Thanks for your kind words Keira, glad we could provide a valuable service :)

Rated 5 out of 5 stars

From choosing ,ordering and…

From choosing ,ordering and delivery,everything went very smoothly. Everyone was very polite and professional, a very good well made product at a good price.

4 April 2025
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Reply from Castlesfurniture

Thanks for the 5 Star review Allan 😊 Its very much appreciated

Rated 5 out of 5 stars

Quality furniture

Friendly , no pressure from helpful staff,selling good quality furniture.

3 April 2025
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Reply from Castlesfurniture

We are here to help not hassle! Thanks for the kind words Roger 😊

Rated 5 out of 5 stars

Nothing to much

Above and beyond for great company
Great customer service 👏

27 March 2025
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Reply from Castlesfurniture

Thanks for the kind words Paul 😊

Rated 5 out of 5 stars

First class

First class , excellent customer service , very competitive pricing, polite and extremely helpful.
Have purchased several items over the last few years and always our first choice if looking for quality furniture.

25 March 2025
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Reply from Castlesfurniture

Thankyou for the wonderful review Jan 😊 We always aim to be the very best!

Rated 4 out of 5 stars

We found Castles Furniture very helpful…

We found Castles Furniture very helpful and friendly in the shop when looking at sofas. They were very good on the delivery, and there was a small scuff on the back of the sofa, and they contacted the company, who sent out a small bottle of dye, and they came out and repaired this.

10 March 2025
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Reply from Castlesfurniture

Thanks lovely for the review Karen 😊 We really appreciate it.

Rated 5 out of 5 stars

Great service

Great service

21 March 2025
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Reply from Castlesfurniture

Thanks for the 5* review Jon 😊 We really appreciate it!

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