Castlesfurniture Reviews 

814
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very impressed with advice and service provided in choosing mattress and its delivery,, All looks very nice in our bedroom. All solid wood, no flimsy draw base that fall out with weight. Delive... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service (as always). Love shopping with you and only wish we could buy everything!!! We are moving to Scotland shortly, so looking forward to decking the new house out, fingers cr... See more

Company replied

Rated 5 out of 5 stars

My experience was great. I have looked everywhere for some comfortable dining chairs for months but couldn't find the right size to fit under my dining table. Then a friend recommended Castlesfurnitur... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the selection of oak furniture and the quality of service I received. The delivery time was a bit long, but it was clearly communicated before I made my purchase, so there were no... See more

Company replied

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Living Room Furniture Store
  6. Mobility Equipment Supplier

Information provided by various external sources

Castles Furniture is Portsmouth's biggest & best furniture showroom and online store, home to classic furniture and quirky furnishings. Quality products at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

814 reviews

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1-star

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4.9

All reviews

(814)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff in store. Excellent quality furniture. Helpful delivery guys. All round good experience and would recommend

27 January 2025
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Reply from Castlesfurniture

Thank you for taking the time to leave us such an awesome review, it's much appreciated :)

Rated 5 out of 5 stars

Great service

Great service. Tables were exactly what we wanted.

25 January 2025
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Reply from Castlesfurniture

Thanks for the awesome review, we're glad we were able to help :)

Rated 5 out of 5 stars

Great people

Great people, great stock, quality furniture

24 January 2025
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Reply from Castlesfurniture

Thanks for the lovely 5* review. We really appreciate you taking the time to write this for us. 😊

Rated 5 out of 5 stars

Great service from Castle Furniture

This is our third visit to Castle Furniture. The guys there are great and very helpful, not pushy sales people all, which I love. Brought two chairs and the clock table fantastic value and quality.
Would highly recommend.

24 January 2025
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Reply from Castlesfurniture

Thanks very much for the lovely review Justine. We hate pushy sales staff as much as you, so it's good to know we're coming across in the right way. Thanks again! 😊

Rated 5 out of 5 stars

Amazing shop

I love this shop it has alot of interesting items, see something different every time I go . The staff are very friendly and helpful as well.

17 January 2025
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Reply from Castlesfurniture

Thanks so much for taking the time to write us a lovely review Louise :-) See you again soon

Rated 5 out of 5 stars

Fantastic product

Fantastic product, very friendly and helpful staff.
Hope to make another purchase soon.

17 January 2025
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Reply from Castlesfurniture

Thanks for the top review Shaun 😊 And see you sooooon!

Rated 5 out of 5 stars

Very impressed with advice and service…

Very impressed with advice and service provided in choosing mattress and its delivery,,

All looks very nice in our bedroom. All solid wood, no flimsy draw base that fall out with weight.

Delivered despite challenges ie their van was damaged the day before

8 December 2024
Unprompted review
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Reply from Castlesfurniture

Thankyou for taking the time to write us a lovely review Henry :-) most appreciated it is!

Rated 5 out of 5 stars

Great customer service

Great customer service. Great communication. Would definitely use again!

2 January 2025
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Reply from Castlesfurniture

Massive thankyous for leaving us a wonderful review Bev :-) We really appreciate it.

Rated 5 out of 5 stars

Quality products

Quality products, fast delivery, and friendly customer care. Thanks for assembling my dining table. They made sure I got it before Christmas.

13 December 2024
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Reply from Castlesfurniture

Thanks for the kind words Imoleayo 😊

Rated 5 out of 5 stars

Excellent service

Excellent service. Lovely, helpful staff. Communication was great for delivery. Would use the company again and would definitely recommend them.

21 December 2024
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Reply from Castlesfurniture

Thank you so much for such kind words Dawn. We really appreciate you taking the time to write this review for us. Wishing you a Very Happy New Year and all the best for 2025. 😊

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

21 December 2024
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Reply from Castlesfurniture

What a concise yet excellent review. Cheers for taking for taking the time to write this for us David, we really appreciate it. Wishing you a Very Happy New Year and all the best for 2025. 😊

Rated 5 out of 5 stars

Very pleased with the bookcases that I…

Very pleased with the bookcases that I ordered.

19 December 2024
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Reply from Castlesfurniture

Thank you for your review Peter. We really appreciate you taking the time to write this for us. And wishing you a very Happy New Year 😊

Rated 5 out of 5 stars

Good quality kept informed of delivery…

Good quality kept informed of delivery date and arrived on time

18 December 2024
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Reply from Castlesfurniture

Thank you so for taking the time to write this review for us Mr Ayling, we really appreciate it. Wishing you a very Happy New Year from us all here at Castles Furniture. 😊

Rated 4 out of 5 stars

Lovely polite helpful sales staff

Lovely polite helpful sales staff, great variety of stock choice considerate with delivery times to fit our needs, will be my first port of call in all other required furnishings

11 December 2024
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Reply from Castlesfurniture

Thanks so much for the great review Janet. Wishing you a very happy New Year from us all here and all the best for 2025! 😊

Rated 5 out of 5 stars

Very helpful people

Very helpful people. Great selection and good prices

28 November 2024
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Reply from Castlesfurniture

Thankyou Colin 😊 We really appreciate you taking the time to write us a review, thanks.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, both in the showroom and also delivery. Chair was delivered on time. Would recommend.

13 November 2024
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Reply from Castlesfurniture

Thank you so much for the review Teresa, we really appreciate you taking the time to write this.

Wishing you and your loved ones a very Merry Christmas from all of us here at Castles Furniture 😊

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