I have not received the order. Bet Ellis 2630 Kousa Drive Winston Salem, NC 27106 336-918-5162 The charge has cleared my bank. This is my 2nd inquiry about the purchase.
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See what reviewers are saying
Castlebeard has been great! I have been using Castlebeard products for quite a while now with no complaints at all. The products have been good and I believe they are top notch, made with authentic na... See more
Company replied
I’m very upset because I ordered your product and you shipped it to a different state. I emailed you twice and you still have not contact me back. I’ve already ordered another set and still haven’t re... See more
Company replied
The ordering process was very easy. I didn't have to wait long for delivery. Haven't used the face cleanser yet as I just received it this morning. Looking forward to using this product. Excellent co... See more
Company details
Written by the company
Beard and Skin Care Products
Contact info
castlebeard.com, 75244, Dallas, United States
- 8566243077
- support@castlebeard.com
- castlebeard.com
2.8
Average
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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I have not received the order.
I have not received the order.
Bet Ellis
2630 Kousa Drive
Winston Salem, NC 27106
336-918-5162
The charge has cleared my bank.
This is my 2nd inquiry about the purchase.
29 November 2025
The product says plus size i ordered a…
The product says plus size i ordered a 3x and it came in a small
13 August 2025
Order 3 weeks if you are ordering for an event to wear to.
I disliked the fact it takes so long to ship and so to delivery…
13 August 2025
The shipping takes way to long
The shipping takes way to long, needed the outfit and it showed up 3 day to late to be worn, very disappointing.
6 August 2025
Reply from Castlebeard
Hi Terrance, we sincerely apologize for the delay. We are experiencing higher than usual delays at this time and will work to improve our shipping time ASAP.
Still waiting
Hi. I placed an order over a week and a half ago, and haven't received it. There's a tracking number but it has moved in over a week now. I'm starting to worry if I've been scammed or not.
16 June 2025
Reply from Castlebeard
Hi James, we sincerely apologize for the delay. We are experiencing higher than usual delays at this time and will work to improve our shipping time ASAP.
Direct Information and Great Product
I found the company through Etsy and was able to order directly from the website with no problems. Everything was linked properly, I was able to find all of the information I was looking for, and each product linked to the one I was looking to purchase made sense to the product and did not offer me something I did not need or want, though it did open more options around my personal facecare regime and I plan to continue to support Castlebeard! The derma roller I purchased for myself and my husband are both durable and easy to use and I will be recommending them to my friend circle.
25 February 2025
Item looks well made
Item looks well made. Arrived quickly. It is a Christmas gift so no feedback from recipient yet.
15 December 2024
The timely manner of which the product…
The timely manner of which the product showed up and was delivered was refreshing and the condition of the package when arrived was still in good condition.
21 November 2024
I ordered from this business
I ordered from this business, and they sent the wrong item. When I reached out to resolve the issue, they refused to provide a refund. Very disappointed with the lack of customer service and accountability—definitely would not recommend.
27 October 2024
Reply from Castlebeard
Hi Ali,
We did not send the wrong item, as confirmed by several emails sent to you after you ordered. We also do not offer returns on personal skincare items as we do not accept them back due to health risks.
Very Fast Results
People have been saying it would takes weeks or even months but im himothy and after only 1 use i grew a beard gotta love it
18 August 2024
I paid for 2 days shipping and it still…
I paid for 2 days shipping and it still took over a week!!! Pissed! 😡
17 June 2024
Reply from Castlebeard
Hello Connie,
We apologize for the delay in shipping, but we have no control over USPS shipping delays. Please let us know of any such delays in future so we can help track your order within USPS.
Thank you.
good customer service
good customer service, and decent product. happy customer here, thank u :)
25 February 2024
Its good “Quality” I used to buy Wild…
Its good “Quality” I used to buy Wild Willie derma but, that’s all out
4 January 2024
I received the goods on time as…
I received the goods on time as promised and the quality of your products is superb.
31 October 2023
Excellent seller
Seller communicated with me on product. I appreciated the care on getting the order correct and letting me know status. The product is everything I wanted in this gift for my son.
28 August 2023
Easy to place my order
Easy to place my order. Fast shipping and all my orders were intact. Great experience. I will definitely be placing more orders.
3 April 2023
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