Having used your company before I keep returning regularly, as I know I will be looked after efficiency. The booking process was seamless from start to finish.Friendly knowledgeable staff and every de... See more
Company replied
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Review summary
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The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enoug... See more
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Thank you Amanda Anderson for your patience n expertise. I went into Cassidy travels with a plan to join some U K members of our family for a hen's party in Rome. I also wanted to extend my holiday w... See more
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I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that... See more
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Company details
Written by the company
Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year
Contact info
24 Liffey St. Lower, North City, Dublin 1, D01 F1W1, Dublin, Ireland
- 0818 332500
- customerservices@cassidytravel.ie
- cassidytravel.ie
4.9
Excellent
18K reviews
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Reply from Cassidy Travel
Dear Customer,
Thank you for your brilliant review! We are so pleased to hear that you found your experience with us to be quick, easy, and friendly. We truly appreciate your positive feedback.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Lee,
We're so glad to hear you had such a positive experience with our team and found our process to be smooth! Thank you for your kind words.
Kind regards,
Cassidy Travel
Very helpful team
Very helpful team. Melissa was so patient with our group booking and helped sort everything out. Great service and lovely to be able to discuss bookings in person.
8 September 2026
Reply from Cassidy Travel
Dear Emily,
Thank you for your amazing review! We are so pleased to hear that our team was helpful and patient with your group booking, and that you appreciated being able to discuss your arrangements in person. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Staff were so good
Staff were so good, not pushing us even we tortured them changing dates.
15 September 2026
Reply from Cassidy Travel
Dear Francis,
Thank you for your very generous five-star review! We are so pleased to hear that our team was helpful and patient, even with date changes. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Michelle is excellant at her job,
Michelle is excellant at her job,
Has great patience, will spend a lot of time to get the best deal for the customer, very good at her job
15 September 2026
Reply from Cassidy Travel
Dear Customer,
Thank you so much for your review! We're delighted to hear such positive feedback about our team member.
It's fantastic to know that her patience and dedication helped you secure the best deal. We'll be sure to pass on your kind words.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Ann,
Thank you for your brilliant review! We are so pleased to hear that you had such a smooth and positive experience with us. We appreciate your feedback and look forward to assisting you again soon.
Kind regards,
Cassidy Travel
7 Nights Bahamas, Mexico & Cayman
Everything is made simple. I contacted Cassidy Travel with a vague idea of a cruise we wanted and they got back to me with some great options. After a little tweaking to the itinerary we were all sorted. Excellent service from a great team. A shout out to Julie & Dee.
14 September 2026
Reply from Cassidy Travel
Dear Anthony,
We're so pleased to hear that we made everything simple for you! It's wonderful to know that our team was able to take your initial idea and present you with great options, and that a little tweaking led to the perfect itinerary.
We truly appreciate your kind words about our excellent service.
Kind regards,
Cassidy Travel
Booked tickets for a package deal to go…
Booked tickets for a package deal to go see a match. Found the website very easy to navigate, and the price was very good.
7 September 2026
Reply from Cassidy Travel
Dear Customer,
We're so glad you found our website easy to navigate and the price for your package deal to the match was excellent. We appreciate your kind words!
Kind regards,
Cassidy Travel
Amanda Swords Office
Amanda, in Swords office, was absolutely brilliant sorting us out for our holiday. She emailed hotel about facilities. As it was Sunday she didn't get a reply but rang me today with the information. I found the whole experience very positive. Thanks Amanda.
13 September 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your very kind review! We are so pleased to hear that our colleague in the Swords office provided such brilliant assistance with your holiday arrangements.
It's great to know that the extra effort to get you the information you needed contributed to a very positive experience. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Great dealz to had
7 September 2026
Reply from Cassidy Travel
Dear Patrick,
We're so glad you found great deals with us! We appreciate your positive feedback, thank you for taking the time.
Kind regards,
Cassidy Travel
IT WAS SO EASY AND DEE WAS VERY GOOD TO…
IT WAS SO EASY AND DEE WAS VERY GOOD TO DEAL WITH
7 September 2026
Reply from Cassidy Travel
Dear Mary,
Thank you for your wonderful feedback! We're so pleased to hear that you found the process easy and had such a positive experience with our team member.
Kind regards,
Cassidy Travel
Too much bother for the agent to actually do their job!!!
I got a price through the website which I was happy with but decided to call and actually speak to an agent to get other options...she was as helpful as an umbrella with holes. When I asked her the benefits of booking through her instead of online as it was much cheaper for me to do myself online ...her reply was ' well you called me' mind blowing the rudness aswell as the attitude!!!
14 September 2026
Reply from Cassidy Travel
Dear Gina,
We are truly sorry to hear about your frustrating experience with one of our agents. We understand your disappointment and appreciate you bringing this to our attention.
We are reviewing this interaction to ensure our team provides helpful and respectful service to all customers. In order to assist us in this endeavour, if you would like, you can reach out to us at customerservice@cassidytravel.ie and provide us with more information there.
Kind regards,
Cassidy Travel
I love the staff here
I love the staff here, always thinking of the customer and getting them the best suitable accommodation and holiday all round
We've had some great holidays from their experience and references, wouldn't go anywhere else
22 August 2026
Reply from Cassidy Travel
Dear Joanne,
Thank you so much for your wonderful review! We are so pleased to hear that our team consistently provides excellent service, always thinking of the customer to find the best suitable accommodation and holiday.
We truly appreciate your loyalty and kind words, and look forward to assisting you again in the future.
Kind regards,
Cassidy Travel
5 star review for wonderful customer…
5 star review for wonderful customer service from Rachel who arranged a city break to Prague and an Alaskan cruise today. Everything taken care of, a perfect experience thanks
14 September 2026
Reply from Cassidy Travel
Dear Elaine,
Thank you so much for sharing your review! We're absolutely delighted to hear that you had such a perfect experience arranging your city break and cruise. It's fantastic to know that everything was taken care of for you.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Sinead,
We're so glad to hear that our staff provided you with quick and efficient service. We truly appreciate your kind words!
Kind regards,
Cassidy Travel
Helpful staff and great prices
Filippe was really helpful, even responding to me out of hours.
Thw whole process was informative and hassle free. As well as getting a holiday at a great price 👌
14 September 2026
Reply from Cassidy Travel
Dear Cathal,
Thank you so much for your amazing review! We are thrilled to hear that our colleague was so helpful, even responding to you outside of regular hours.
It's brilliant to know that you found the entire process informative and hassle-free, and that you secured a great holiday at an excellent price.
Kind regards,
Cassidy Travel
Excellent as always
Michele knowledge and professional and friendly help made it a great experience
7 September 2026
Reply from Cassidy Travel
Dear John,
We're so pleased to hear that our team member's knowledge and friendly help made your experience a great one. Thank you for your wonderful five-star review!
Kind regards,
Cassidy Travel
Very good service the person we dealt…
Very good service the person we dealt with was extremely helpful and we are very grateful thank you
14 September 2026
Reply from Cassidy Travel
Dear Frank,
Thank you for your wonderful five-star review! We're so pleased to hear that our team was extremely helpful and that you are very grateful. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Marcella,
Thank you so much for sharing your very kind words! We'll ensure the team member who assisted you sees your lovely review.
Kind regards,
Cassidy Travel
Our cruise was booked through Natalie…
Our cruise was booked through Natalie Creaven at your Dundrum office, who was chosen by my sister to handle the arrangements.Every time I needed to contact Natalie, I found her to be highly professional, efficient, and incredibly helpful. The entire customer service experience has been absolutely first-class.
4 September 2026
Reply from Cassidy Travel
Dear Customer,
Thank you so much for your very kind review! We're absolutely delighted to hear about your positive experience with our team member at the Dundrum office.
It's fantastic to know that you found them highly professional, efficient, and incredibly helpful throughout the booking process. We pride ourselves on providing first-class customer service, and your feedback truly validates our efforts. We really appreciate you sharing your experience.
Kind regards,
Cassidy Travel
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