Having used your company before I keep returning regularly, as I know I will be looked after efficiency. The booking process was seamless from start to finish.Friendly knowledgeable staff and every de... See more
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Review summary
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The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enoug... See more
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Thank you Amanda Anderson for your patience n expertise. I went into Cassidy travels with a plan to join some U K members of our family for a hen's party in Rome. I also wanted to extend my holiday w... See more
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I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that... See more
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Company details
Written by the company
Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year
Contact info
24 Liffey St. Lower, North City, Dublin 1, D01 F1W1, Dublin, Ireland
- 0818 332500
- customerservices@cassidytravel.ie
- cassidytravel.ie
4.9
Excellent
18K reviews
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Reply from Cassidy Travel
Dear Marjan,
Thank you for your lovely review. We're so pleased to hear you had a positive experience and found what you were looking for. We appreciate your kind words.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Kristina,
Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant experience with our team. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Fantastic experience …
Fantastic experience can’t recommend Dylan Quinn enough he was so helpful to me he went above and beyond for me I will definitely be booking soon with Cassidy Travel dundrum
2 September 2026
Reply from Cassidy Travel
Dear Sabrina,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a fantastic experience and that our team member went above and beyond for you.
We truly appreciate your kind words and look forward to assisting you with your next booking very soon.
Kind regards,
Cassidy Travel
Top class
Ashleigh was friendly and professional and did exactly what she said she was going to do. Explained next steps in detail as well which was very reassuring. Top class service when making my booking
18 September 2026
Reply from Cassidy Travel
Dear Stephen,
Thank you for your wonderful review! We're so pleased to hear that our colleague was friendly and professional, and that they clearly explained the next steps. It's great to know you received top-class service.
Kind regards,
Cassidy Travel
Aisling was so helpful and…
Aisling was so helpful and professional. Great to be able to ring and be dealt with straight away
18 September 2026
Reply from Cassidy Travel
Dear Karen,
Thank you for your amazing five-star review! We are so pleased to hear that our team member was helpful and professional, and that you were dealt with straight away. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Reply from Cassidy Travel
Dear Customer,
We're so happy to hear that our agent was very helpful to you. We really appreciate your feedback and look forward to helping you again.
Kind regards,
Cassidy Travel
Excellent options available- love you…
Excellent options available- love you can pick up the phone and speak to someone! Excellent
11 September 2026
Reply from Cassidy Travel
Dear Customer,
We're so happy to hear you appreciate our options and the ability to speak with us directly. Thank you for your wonderful feedback!
Kind regards,
Cassidy Travel
Great customer service from cassidy travel in Dublin's Ilac centre
The staff were very helpful & knowledgeable from quotation stage to processing my booking over the phone next day. The emailed quote was very clear & so easy to follow as was the booking confirmation issued without delay once payment was received. Very happy to support a well run Irish family travel business & dealing with staff face to face in the ilac centre. The level of customer service is excellent & I have no hesitation in recommending cassidy travel.
17 September 2026
Reply from Cassidy Travel
Dear Margaret,
Thank you so much for your fantastic review! We are thrilled to hear that our team provided such helpful and knowledgeable service from your initial quotation to processing your booking.
We're especially pleased that you found our emailed quote and booking confirmation clear and easy to follow. It means a lot to us that you appreciate supporting a well-run Irish family travel business and that you had such a positive experience dealing with our staff. We truly value your recommendation.
Kind regards,
Cassidy Travel
Excellent service as usual
Excellent service as usual! Thanks Brenda for your brilliant research and finding us a great deal on a fab cruise! Super efficient and helpful.
10 September 2026
Reply from Cassidy Travel
Dear Sorcha,
Thank you for your wonderful review! We are so pleased to hear that you received excellent service and that our team member provided brilliant research to find you a great cruise deal. We're delighted that you found our service super efficient and helpful.
Kind regards,
Cassidy Travel
Square Tallaght
Booked in brach, No pressure and not rushed. Very Knowledgeable, friendly staff. Excellent experience.
10 September 2026
Reply from Cassidy Travel
Dear Paul,
Thank you for your very kind five-star review! We are so pleased to hear that your experience was excellent and that you found our staff knowledgeable and friendly. We truly appreciate your kind feedback.
Kind regards,
Cassidy Travel
Everything I asked for was accomadated…
Everything I asked for was accomadated and so easy to complete tbr booking
17 September 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your wonderful review! We're so pleased to hear that all your requests were accommodated and that your booking process was easy and straightforward. We truly appreciate your feedback.
Kind regards,
Cassidy Travel
Friendly helpful staff Mrs Gaskin
Friendly helpful staff, fast and efficient. Got a great deal
17 September 2026
Reply from Cassidy Travel
Dear Elouise,
Thank you so much for your wonderful review! We're delighted to hear that you found our staff friendly, helpful, fast, and efficient, and that you got a great deal. Your kind words mean a lot to us.
Kind regards,
Cassidy Travel
The agent Ruth was extremely helpful.
10 September 2026
Reply from Cassidy Travel
Dear Austin,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was extremely helpful. We truly appreciate you sharing your positive experience with us.
Kind regards,
Cassidy Travel
Holly is an amazing advisor
The girl Holly I was dealing was so nice and polite. She also listened to every need I had and made it happen. We are so thrilled and really looking forward to our trip.
17 September 2026
Reply from Cassidy Travel
Dear Jennifer,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was nice, polite, and listened to your needs. We are delighted that they made everything happen for you, and we hope you have a fantastic trip!
Kind regards,
Cassidy Travel
Planning a Holiday.The service I received again was…
The service I received again was outstanding, very helpful, the staff member I dealt with, Louise Kenna, was very professional and friendly, she sorted out my booking, and my accommodation and flights are exactly what I asked for, I had an option of several flights and different hotels, I’m very pleased with whole process and it was perfect for my budget 😀 I’m more than happy to recommend Cassidy Travel and Louise Kenna for all her help to other travellers. Thanks .
17 September 2026
Reply from Cassidy Travel
Dear Richard,
Thank you so much for your fantastic review! We are absolutely thrilled to hear that your experience was outstanding and that you were so pleased with the entire process.
It's wonderful to know that your booking, accommodation, and flights were exactly what you asked for and perfectly suited your budget. We truly appreciate your kind words and your recommendation to other travellers.
Kind regards,
Cassidy Travel
I found the girl who took my call to be…
I found the girl who took my call to be very helpful and poilte. She answered all my questions and concerns and if she was unsure she found out the answers. Very happy.
10 September 2026
Reply from Cassidy Travel
Dear Dana,
Thank you for your very kind review! We are so pleased to hear that our team member was very helpful and polite, and that they answered all your questions and concerns. We truly appreciate your kind words.
Kind regards,
Cassidy Travel
Staff member very helpful. Lisa took time to look at different…
Lisa took time to look at different options for me. Cost. Airlines. Dates.
Great to be able to pay for flight over time.
10 September 2026
Reply from Cassidy Travel
Dear Margaret,
We're so happy to hear that we could assist you with your travel plans and that our flexible payment options were helpful. Thank you for your kind words!
Kind regards,
Cassidy Travel
We regularly use Liffey valley office
We regularly use the Liffey valley office for our trips abroad. Staff appear very knowledgeable and are happy to devote plenty of time to answer our questions.
This time we we were helped by Carol S who was particularly helpful and put forward loads of options to suit our budget.
Many thanks
10 September 2026
Reply from Cassidy Travel
Dear Russell,
We are delighted to hear that our team consistently provides knowledgeable and helpful service at our Liffey Valley office.
It's wonderful to know that our colleague was particularly helpful in presenting a variety of options to suit your budget. Thank you for your kind feedback.
Kind regards,
Cassidy Travel
Hidden Markups
Hidden Markups! Very shady system with online flightbooking system when using a voucher.
I got a voucher from family for €350 back in April.
Tried to book a flight on website in July, wouldn't take my voucher, so I called 873 5000, they then say you need to do flights over the phone when using a voucher ( Already very messy with bank details etc ) but then when giving details, they then give a price that is 20% marked up compared to their own website. €290ish on their website became €330ish over the phone
I tried to book 2 separate flights this way, another time in August - both times had significant markups so I abandoned Cassidy altogether and paid normally without voucher/through airline.
I repeatedly asked why there was such a mark up to basically be told 'I don't know, that's just the way it is, can’t do anything for ya on it'
I completely understand that Cassidy have to do some kind of a markup compared to the original flight company to stay in business, that’s fine, but to then mark up again ( compared to their own website ) just because I'm using a voucher felt kinda dirty.
They've been paid already and are just taking complete advantage of that.
Few weeks later I tried to ask for money back against the voucher after venting frustration to a manager, to which it was denied/non-refundable. I then decided to call back to run a hypothetical to triple check, picked out some flights that amounted to €168 on the website and were all of a sudden €190 over the phone.
I asked why this was and was then told that they would get onto the online team because I wasn’t speaking to the right department ( this is my 3rd time dealing with them and only finding this out now )
The person on the phone couldn’t then get hold of online team, but then continues to say, 'hang on a minute and I can match that price for you'
Why couldn’t they just have said this the first time I called? Why are you not directing people onto online team immediately instead of fleecing people?Why can't I just have my money refunded if this is the way I've been clearly mistreated. I'll give yas 20 quid off the voucher at this stage to just have finished with it.
Its after making my nice, significant birthday present from family into an absolutely horrible scenario.
Awful experience and I still have my voucher and nothing to show for it 2 flights later.
Do better…Horribly unethical experience...
17 September 2026
Unprompted review
Reply from Cassidy Travel
Dear Alan,
We sincerely regret the difficulties you encountered while attempting to book a flight using your voucher, and we understand your frustration, however at this point we have communicated with you, explained the circumstances and provided what we feel is a fair resolution to your concerns.
Whilst it is unfortunate that we do not appear able to restore your confidence, we thank you for your time nonetheless.
Kind regards,
Cassidy Travel
Rachel was very helpful in helping me…
Rachel was very helpful in helping me choose a holiday.
10 September 2026
Reply from Cassidy Travel
Dear Customer,
Thank you for your wonderful review! We're so pleased to hear that our team member was very helpful in assisting you with choosing your holiday. We truly appreciate your positive feedback.
Kind regards,
Cassidy Travel
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