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Cass Art Reviews 

5,217
•
TrustScore 5 out of 5

4.8

Art Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 973 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the art supplies are of exceptional quality, offering incredible value and very affordable prices across a wonderfully diverse selection. Many consumers also enthusiastically praise the swift delivery service, secure packaging, and the wonderfully straightforward online ordering process that makes purchasing completely hassle-free. However, some people mentioned experiencing frustrating delays with shipping services or receiving incorrect items that required extra effort to fix properly. A few reviewers also noted occasional communication difficulties with support agents when trying to resolve these unexpected delivery and missing order problems.

What people talk about most

Product

People report positive experiences with product, highlighting a wide variety of affordable items and great... See more

Price

Reviewers highlight positive aspects of price, noting that products are well priced, affordable, and offer... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting great materials, excellent stock,... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splendid service from Cass Art, I've been a customer for a long time and have yet to be disappointed with the range and quality of products at affordable prices. Knowledgeable and friendly staff i... See more

Rated 5 out of 5 stars

They have excellent quality of stock, at excellent prices. There are often sales and offers on too so do look out for those. Delivery is a little longer than some other retailers, but not restricive... See more

Rated 5 out of 5 stars

Website is easy to navigate although there are occasionally glitches with the back arrow not returning to the product page at the correct place. Pricing is competitive with other retailers and often... See more

Rated 5 out of 5 stars

I was taking advantage of the reduction in prices. I have bought through SAA in the past but due to personal circumstances I have not been able to set time aside to practice. I have since found out... See more

Company details

  1. Art Supply Store

Written by the company

Cass Art is on a mission. A mission to fill every town with artists, underpinned by the company’s long-standing manifesto. Cass Art is committed to encouraging everyone to realise their creative talents, because it believes in the power of art, and knows the freedom and joy that it brings. Established in 1984, Cass Art is now the UK’s leading art supplies retailer. There are currently 14 Cass Art stores across the UK offering the world’s best brands at affordable prices, plus a rapidly growing online shop which now delivers internationally.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(5,217)

972 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Fault on product caused problems

It was unfortunate that the product was not in fact fit for purpose because of the fault but as explained above I managed a repair without returning the package which was convenient to me and yourselves. Otherwise service was fine.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Some frustrations

Firstly, nothing is perfect. I use Cass Art products regularly and like the choice and quality. Packaging is always excellent.
Downside: on-line purchasing system often has glitches requiring phone intervention and therefore delays. Website is clumsy when scrolling back and forth and cross referencing products, a'sort' filter inadequacy.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Polychtomos Fan.

Your staff make your company a pleasure to visit and Purchase from. Very knowledgeable group of professional individuals which makes shopping at your Liverpool branch such a pleasure

24 August 2026
Unprompted review
Rated 5 out of 5 stars

CASS Art is for everyone

CASS Art is amazing. It has a good range of brands to choose from, but what stands out is there desire to help all standards of Artists, guide them through the pitfalls after the painting is complete to framing, exhibiting and Mall Galleries. Thank you.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Click and collect order Terrible

Click and collect order, I expected this would take max 1 hr, so I visit the store 3hrs later and my order wasnt ready. I had to buy the products again and ask for a refund on my original order.

Modern click and collect service is ready in under 1 hr, normally ready within 15mins.

27 August 2026
Unprompted review

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