Cash Money Reviews 

8,161
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 918 reviews, reviewers overwhelmingly had a great experience with this company. Borrowers find the online application process remarkably quick and straightforward, allowing them to access needed funds without unnecessary delays. Customers appreciate the helpful staff and efficient service process that makes financial management simple. Consumers frequently mention that customer service representatives are polite, professional, and consistently ready to assist. However, some people mentioned experiencing communication issues and receiving repetitive or unhelpful responses from customer support when trying to resolve specific problems. A few reviewers also noted occasional difficulties with online banking connections or unexpected application denials during the process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service throughout the... See more

Service

Customers had positive experiences with service, highlighting fast and convenient online processing.... See more

Payment

Reviewers express mixed opinions regarding payment processes. Some consumers appreciate the flexible payment... See more

Customer service

Clients share positive opinions on customer service, highlighting polite, helpful, and knowledgeable agents.... See more

User experience

People report positive experiences with user_experience, highlighting a fast and easy loan application... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was great and fast. I had a couple of questions which the operator couldn't answer, and I sent and email twice and received the same standard email in response. The customer service needs to pick... See more

Company replied

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,161)

858 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast & reliable

30 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 1 out of 5 stars

The process now with plaid is too…difficult

The process now with plaid is too difficult to deal with. your system use to allow an auto sign in for banking. Now you need to upload statements on top of connecting. After 14 years of useing your company I will now be using other companies that are more user friendly for the future.

2 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 3 out of 5 stars

Website not responsive

Website not responsive

1 April 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

Line of Credit Facility at Cash Money is Awesome

The Line of Credit facility at Cash Money is awesome. I am happy to use it whenever I need. There's also a loan protecting insurance feature that comes with it at minimal price that pays your minimum payment or total payment in case you cannot work due to health reasons.

29 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were happy to help. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

I have had nothing but a positive non…

I have had nothing but a positive non stressful experience with this company. Very strait forward with no bullsh*t involved. I would and have recommended this company to all my friends.

27 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing LendDirect.

Rated 5 out of 5 stars

Very good

Very good. My issue was easily resolve. The lady was very nice.

26 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 1 out of 5 stars

easy and fast process relaiable

easy and fast process relaiable. will recommend 100%

25 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were very happy to help. It sounds like you had a great experience with our team members but your 1 star rating doesn't seem to reflect that good experience. Would you mind updating your star rating if you truly did have a great experience? Thank for being a Cash Money customer. We appreciate you!

Rated 5 out of 5 stars

The process was surprisingly easy

The process was surprisingly easy. I am incredibly impressed with the service. In one word I would say they are "ethical". I will never use a different loan company again.

23 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were happy to help. Thank you for choosing Cash Money. We appreciate you!

Rated 5 out of 5 stars

As usual Cash Money's service is always…

As usual Cash Money's service is always very efficient, professional and understanding.

23 March 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look