Cashco Financial Reviews 

1,430
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Many customers appreciated the helpfulness and understanding of the staff, describing interactions as positive and efficient. People often found the loan application process easy and quick, with some highlighting excellent customer service and knowledgeable representatives who provided fast responses. This made reborrowing straightforward and convenient for many. However, some customers also noted a significant decline in service quality, particularly regarding contact and response times. Many reported extreme difficulty reaching representatives by phone or email, experiencing long waits, unanswered messages, and automated responses. This led to frustration with loan applications, payment inquiries, and general service, with some even facing issues like unacknowledged payments or unexpected account problems.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many expressing significant dissatisfaction regarding... See more

Customer communications

Consumers express significant dissatisfaction with contact methods, citing poor communication and... See more

Service

Reviewers mention significant dissatisfaction with the service, describing it as disappointing, horrible, and... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting issues such as... See more

Response time

Customers had negative experiences with response times, with many reporting a lack of replies to calls,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She... See more

Rated 5 out of 5 stars

I had recently reviewed a few months ago after their physical branches had closed. That fact plus having their new lending criteria deny my application after a long wait was frustrating. Anyway... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Financial Institution
  4. Loan Agency

About Cashco Financial

Written by the company

Hi, We're Cashco.

We exist to provide relief today and hope for tomorrow.

Our mission is to make borrowing simple and supportive for everyone. We provide immediate, easy-to-access services—regardless of your credit history—because we believe in meeting you where you are today.

With a range of flexible loan options, we're the only personal finance company that's truly committed to helping underserved Canadians achieve better credit scores and brighter futures.

We practice responsible, judgment-free lending to empower underbanked individuals with the tools they need to improve their financial health and literacy.

We provide our services online and in 50 branches, supported by a dedicated team of over 200 employees focused on making our judgment-free financial solutions accessible to Canadians in need.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,430)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

The best customer serviced

26 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Annette. Thank you so much for leaving a review!

Rated 5 out of 5 stars

Always friendly

Always friendly. Easy to get a loan.

30 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Tanya! Thank you for the review! Happy to hear it went smooth for you!

Rated 5 out of 5 stars

The personel

The personel

29 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Colin. Thank you so much for the review!

Rated 5 out of 5 stars

Excellent service

Great customer service very helpful and up front

22 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Omar! Thank you for the review. We super appreciate it!

Rated 1 out of 5 stars

Horrid customer service

Horrid customer service. Got ostracized in an office of people.
Go elsewhere, that believes in quality delivery
High staff turnover. Starting to understand why.

24 January 2025
Unprompted review
Cashco Financial logo

Reply from Cashco Financial

Good morning Patricia. Thank you for leaving a review. We value every review that comes our way. We are sorry to hear you had this kind of experience with us. Rest assured we will look into this and rectify where needed. Thank you

Rated 1 out of 5 stars

Scam

Banking verify system caused my bank to lock and secure my account and could not gain access without going into my bank in person. Now cashco won’t remove my information from their system!! Don’t trust!! Still recovering my banking!! They have taken no responsibility for their mistakes!! Going to be a hassle and unfair stress to remove my information from Cashco, as having to go down rabbit holes with Cashco.

27 April 2025
Cashco Financial logo

Reply from Cashco Financial

Good morning ABC. Thank you for leaving a review. We value every single one of them. We are so sorry to hear about this issue. We will look into the issue and aim for a resolution. Thank you

Rated 5 out of 5 stars

Annette was amazing and she always…

Annette was amazing and she always helps me out, I love having the friendly communication and connection with her. I don't like dealing with other people besides her.

18 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Sandy! Thank you for leaving a review. Annette IS amazing and so are you!

Rated 5 out of 5 stars

Great customer service

Great customer service. The application process was so easy and quick, got my money same day.

22 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Diana! Thank you so much for leaving a review. Really happy to hear that it was easy and quick!

Rated 5 out of 5 stars

Awesome experience dealing with Cashco

Awesome experience dealing with Cashco, always friendly and ready to help

24 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Barry! Thank you so much for leaving a review. Super happy to hear you had a great visit!

Rated 5 out of 5 stars

Easy to deal with and professional

Easy to deal with and professional. Felt secure and reasonable time sequence. Talked directly to a human when I needed to. Much appreciated to have them in my corner.

23 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Destani! Thank you for the review. We're always in your corner! Have the best day

Rated 5 out of 5 stars

The company was very good to deal and…

The company was very good to deal and communicate with. They have always helped me out when needed in the last 15 years.

16 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Larry. Thank you so much for the review! We super appreciate you always!

Rated 5 out of 5 stars

Great at their job.

The patience and understanding of the financial representatives. Very good at understanding personal issues.

12 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Donna. Thank you for the review. Happy to hear that you were understood and we we able to help you.

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