Cashco Financial Reviews 

1,430
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Many customers appreciated the helpfulness and understanding of the staff, describing interactions as positive and efficient. People often found the loan application process easy and quick, with some highlighting excellent customer service and knowledgeable representatives who provided fast responses. This made reborrowing straightforward and convenient for many. However, some customers also noted a significant decline in service quality, particularly regarding contact and response times. Many reported extreme difficulty reaching representatives by phone or email, experiencing long waits, unanswered messages, and automated responses. This led to frustration with loan applications, payment inquiries, and general service, with some even facing issues like unacknowledged payments or unexpected account problems.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many expressing significant dissatisfaction regarding... See more

Customer communications

Consumers express significant dissatisfaction with contact methods, citing poor communication and... See more

Service

Reviewers mention significant dissatisfaction with the service, describing it as disappointing, horrible, and... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting issues such as... See more

Response time

Customers had negative experiences with response times, with many reporting a lack of replies to calls,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She... See more

Rated 5 out of 5 stars

I had recently reviewed a few months ago after their physical branches had closed. That fact plus having their new lending criteria deny my application after a long wait was frustrating. Anyway... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Financial Institution
  4. Loan Agency

About Cashco Financial

Written by the company

Hi, We're Cashco.

We exist to provide relief today and hope for tomorrow.

Our mission is to make borrowing simple and supportive for everyone. We provide immediate, easy-to-access services—regardless of your credit history—because we believe in meeting you where you are today.

With a range of flexible loan options, we're the only personal finance company that's truly committed to helping underserved Canadians achieve better credit scores and brighter futures.

We practice responsible, judgment-free lending to empower underbanked individuals with the tools they need to improve their financial health and literacy.

We provide our services online and in 50 branches, supported by a dedicated team of over 200 employees focused on making our judgment-free financial solutions accessible to Canadians in need.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,430)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Business - 2025

I found dependable and courteous. Not impressed that the office is closing.

9 May 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Thomas. Thank you so much for the review. We super appreciate it. We are moving some branches online but we promise to see you there and to provide the same level of service. Have the best day!

Rated 5 out of 5 stars

Always make it easy to deal with for…

Always make it easy to deal with for anything I need and will help when things aren’t working right for me

7 May 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Nicole. Thank you so much for the review. We aim to help when we can!

Rated 4 out of 5 stars

$Easy Money$

Fast friendly service! In and with cash deposit!

29 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Steve! Thanks for leaving a review!

Rated 5 out of 5 stars

Friendly and fast

Friendly and fast! Top notch service 👌

6 May 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Tanya! Thank you so much for the 5-stars! We appreciate you and happy to hear you had a great visit!

Rated 5 out of 5 stars

Great

Your company was efficient and friendly and very helpful

26 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Chenoa. Thank you so much for leaving a review. We super appreciate it!

Rated 5 out of 5 stars

They helped

They were willing to help and made it easy

24 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey James! Thank you so much for the reply. We're super happy to hear tat we were able to help you. Have the best day!

Rated 5 out of 5 stars

My experience was great i never had any…

My experience was great i never had any issues with the company for payments and all service in general.

2 May 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Angelique. Thank you for the review. We appreciate it so much! Happy to hear your visit was smooth!

Rated 5 out of 5 stars

Good prompt service

Good prompt service. Step by steps instructions.

2 May 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Harriet! Happy to hear the process was smooth! Thanks for the review

Rated 5 out of 5 stars

Love all my experiences with Cashco

Love all my experiences with Cashco, my rep is always so friendly and the customer service provided is so pleasant and professional. They are always quick to help.

1 May 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Lisa! We really love hearing this. Thank you so much for leaving a review.

Rated 5 out of 5 stars

Elaine has been very helpful and…

Elaine has been very helpful and explained everything clearly and in a timely mannwr

1 May 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Christina! Thank you so much for the review. Elaine is very thorough. Happy to hear this

Rated 5 out of 5 stars

Right from the beginning of my…

Right from the beginning of my application process, it was fast, easy & hassle free.

30 April 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Kelly. Thank you so much for the review. Happy to hear it was smooth!

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