CashCall Mortgage Reviews 

2,517
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always a quick and painless experience doing a refinance with CashCall. Have done at least four or five over the years. I compare rates every time. Andrew Brown at CC always is first to reach out to... See more

Rated 5 out of 5 stars

Great experience on my home refinance. I still cant believe it how smooth & easy & how fast it went less then two weeks no hassles. Great customer service. Very fast & accurate. I had tried Pacific Ma... See more

Rated 5 out of 5 stars

Let me begin with a heartfelt thank you to Andrew Kiemm and Racquel Bantiles who were extremely helpful above and beyond there expected job. It was with out a doubt an experience that we were skep... See more

Rated 5 out of 5 stars

We just got a house loan from CashCall Mortgage - our third one. I have always found their rates are the best. Also, due to being self-employed, having a Bank Statement Loan option was very import... See more

Company details

  1. Mortgage Broker
  2. Mortgage Lender

Written by the company

We provide customers with fast and responsible mortgage financing. We offer a variety of low interest loan products for people looking to refinance their mortgage, buy a home or purchase an investment property. Our lending products include financing for Veterans, FHA, HELOC's, fixed rate seconds, conventional home loans and non-conventional loans for real estate investors and self-employed borrowers. We offer competitive interest rates that set us apart from our competition. Our innovative technology streamlines the application process and our exceptional customer service makes for a hassle-free experience for our customers. For self-employed and real estate investor borrowers, we have programs that provide alternative approaches to documenting the borrower’s income making it easier for people to qualify. For more details you can speak to agent by calling 866-708-5626 or begin the short application process here at www.cashcallmortgage.com.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,517)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Job

CC (CashCall) closed the loan within 40 days of receiving my call. The reps were very responsive and always took my call or called me back immediately. I have closed many real estate loans with varying types of lenders and have never had a better experience. Who'd go to Wells, Chase or any of the others when you have the CC option? Very nicely done and I thank you!

1 December 2017
Unprompted review
Rated 1 out of 5 stars

this was the absolute worse experience …

This was the absolute worse experience I every had on a refi period. The lack of communication, not returning emails and or phone calls for such a large company was an absolute joke. I was approved for the refi and this is my existing lender Impact mortgage. I'm not upset about the process or the items needed to get approved. it the lack of communication from my loan officer and his assistance. I wish I would have known this and used loan depot or another lender.

30 November 2017
Unprompted review
Rated 5 out of 5 stars

Cashcall rep David Coniconde was honest …

Cashcall rep David Coniconde was honest and direct throughout the whole process. He made no grand promises. On my first try with cashcall David told me no, but then spelled out exactly how to fix my deficiencies. I came back to cash call with a cheaper property and my credit changed as per David's instructions and was tentatively approved. David then passed me to Tudo Nguyen. Tudo was the same direct honest and professional rep that David was. I had tried other brokers and it was always the same, big promises, Lotsa paperwork then , uh sorry, bye. Cashcall is also 100% electronic. Emails and links. Occasionally a phone call. So convenient. My loan closed in under a month thanks to Tudo's hard work and at a decent interest rate. No matter how many times I called or emailed they were always professional and friendly.

29 November 2017
Unprompted review
Rated 2 out of 5 stars

Unprofessional and not upfront with everything

Found Joe Valencia to be unprofessional. I had an issue supplying all my bank statements, especially when they didn't inform me until the last min. That's my personal business, what I spend or buy. Me showing sufficient funds should be good enough. Then Joe went on explaining, what he said was away that I would understand, since I was a truck driver. It's Federal Law and as a truck driver you can get a ticket if I don't use a turn signal or speed on the freeway. I guess Joe was implying that truck drivers are stupid, speed and don't use turn signals. Hmmm! Guess that's why I've been a truck driver for 20yrs without a ticket.
My pay off was $129.523.18 why is the loan for $133,571.07?
I told Joe I want to pay cash to replenish escrow acct. Not to add to loan, that now i will be paying interest on.

I've use Cash Call 3 times to refi, this will be the last time ever.

-Chris Wise

28 November 2017
Unprompted review
Rated 5 out of 5 stars

Difficult Case

Difficult Case
Low Income, medical disability both my husband and myself, but Cash Call gave us the chance to paid our credit cards, and now we are enjoying the finnancial freedom. They made the process so quick and less stressful.
Thank You very much for being there for us.
Sincerely
Janet

18 November 2017
Unprompted review
Rated 5 out of 5 stars

Fast & Easy

Started out with chat session on the CashCall website and ended up two weeks later with a successfully completed mortgage transaction. Fast and easy...CashCall scheduled the appraisal and notory visits at my home, so I barely had to get up from my lounge chair! The CashCall staff that handled my transaction (Christopher and Amy) were skilled and professional. I am very pleased with all aspects of this transaction.

17 November 2017
Unprompted review
Rated 5 out of 5 stars

BEST LOAN PROCESSING EXPERIENCE EVER!!!!

We had our adjustable 1st & 2nd (HELOC) Loans with CIT & BofA for over 10 years. For one reason or another we were never able to refinance to a fixed rate. My husband heard about Cash Call on KNBR and wanted to give it one more try. I was very skeptical but Dan Milicevic answered all of my questions with such professionalism that we decided to try once again to refinance our loans. The process was incredibly FAST!! and most of all IT IS TRUE! NO CLOSING COSTS!!!!!!! We now have one 30 year fixed rate loan!
We will forever be so grateful to Dan Milicevic and Cate Truong our Loan Processor for making our loan process so fast, easy to understand and stress free.
We HIGHLY recommend Cash Call !!

16 November 2017
Unprompted review
Rated 5 out of 5 stars

Gabriel Nguyen was very helpful and …

Gabriel Nguyen was very helpful and indeed professsional in dealing with me as far as speedy approval of refinance rates and quick turned around in closing. My second refinance with CashCall and the experienced was beyond compare.

14 November 2017
Unprompted review
Rated 5 out of 5 stars

Great experience on my home refinance

Great experience on my home refinance. I still cant believe it how smooth & easy & how fast it went less then two weeks no hassles. Great customer service. Very fast & accurate. I had tried Pacific Marine,Union Bank,Loan Depot,Ocwen & California Coast Credit Union & none of those could help me. I almost gave up until my husband heard this company on the radio thats when he called John at Cashcall & him & Amy made my loan close in about 10days. Wow im so greatfull for this great company. I will recommend it to anyone.😊

11 November 2017
Unprompted review
Rated 1 out of 5 stars

Disappointing

My experience with Kevin Friedman was great, he was able to get the numbers I wanted that the other loan guy couldn’t 2-3 weeks prior. HOWEVER, it was all downhill once I was handed off to the loan processor. In fact I had two because the first one dropped the ball and to be quite honest the second one Adrienne Poan wasn’t any better. I closed 8 days later than initially told because they just couldn’t get it together. It was a disappointing comedy of errors with loan processing.

9 November 2017
Unprompted review
Rated 5 out of 5 stars

You all are ROCKSTARS!

I have been working with David twice now in my home refi and he's been Awesome! Along with the help of Christine, they both have been great in helping me go through this process as painless as possible. They are always so quick to respond and just can't say enough how AWESOME they both her. The whole process was quick... super quick! and extremely easy. Thank you again!

9 November 2017
Unprompted review
Rated 3 out of 5 stars

They lied saying they were my mortgage bank calling .

They found i was trying to refi, call me saying they were the same bank that have my loan. Offered to charge zero costs whats so ever.
.anded charging me $2000. For everything...took them longer to close.they said i didnt need to make my last pmt. As long as i pay the penalty for late pmt.. when i was recieving calls from my mortgage bank about my payment missing
I said something is wrong, layer a received a delinqurnt later...so i call them, they said. it wasnt the same bank i was refinancing with. When i already have singned the final docs...i guess they both used the same loan care services. But its a total different company...so whatch out for that...when refinancing guys

4 November 2017
Unprompted review
Rated 5 out of 5 stars

Dan Tran and team

Dan Tran, and Monica Perez were absolutely wonderful to work with they helped us from day one until the day of closing thoroughly enjoyed the experience.

2 November 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look