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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Customers are really happy with the product's quality, often describing it as outstanding and well-made, with impressive designs and vibrant colors. Many appreciate the unique feel of the cases and how accurately they match the online pictures. The ordering process is generally smooth, and people are satisfied with the overall experience. However, some people were dissatisfied with the delivery service, noting that it could be slow or that they experienced issues with tracking and receiving their orders. A few customers also mentioned concerns about the price, feeling that the quality didn't always justify the cost, or that the MagSafe functionality was not as strong as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality product for a really... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast delivery, with... See more

Order

Consumers find the ordering process to be largely positive. Many reviewers praise the fast delivery and... See more

Price

Customers had ambiguous experiences with price. While some reviewers found the prices to be great, offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the design of the casing. However the power button is pretty tough to press and also the camera slots are small that I had to remove the camera casing which now there's no safety for my camera... See more

Company replied

Rated 4 out of 5 stars

I’m giving 4 stars because CaseX was a good experience in ordering and having the order prepared timely. However I would recommend they don’t use UniExpress as a shipping carrier. They were the wor... See more

Company replied

Rated 4 out of 5 stars

Well it was great really great there is one thing though I Think I Got the wrong design that I Wanted but I could of cause also be me that orded the wrong one so actually nothing negativ to say about... See more

Company replied

Rated 5 out of 5 stars

First I was a little sceptical, because there is a ton of international websites where the whole business is a scam. However my Case X Kingdom order turned out to be an outstanding and fascinating pr... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is brilliant

It's brilliant, I love it. Highly recommend to anyone. Even better then on the pictures

18 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

That’s amazing to hear! 🙌 We’re so glad you love your case — and even happier it looked better than the photos! Thanks a ton for the recommendation and for being part of the Case X Kingdom community. 💫📱

— Case X Kingdom Team

Rated 2 out of 5 stars

The delivery time wasn’t too bad from…

The delivery time wasn’t too bad from the UK to AU. Was a bit disappointed in the overall look of the case once it arrived. The design on the case wasn’t as bright as it shows on the website and it wasn’t centered on the back so there is a bit of a gap on one side. Not the kind of result I’d expect for the price. Not worth the price unless they address those issues.

18 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Hey David,

Thank you for sharing your feedback — we really appreciate you taking the time to let us know. While we’re glad the delivery was smooth, we’re genuinely sorry to hear the print didn’t meet your expectations. That’s definitely not the quality we aim to deliver.

Every case is printed to order, and sometimes slight alignment or brightness variations can happen — but we’re always happy to make it right when they do. Please reach out to us at info@casexkingdom.com
with your order number so we can take a look and help sort out a replacement or alternative solution for you.

Thanks again for your honest review — it helps us keep improving. 💪

— Case X Kingdom Team

Rated 4 out of 5 stars

Well it was great really great there is…

Well it was great really great there is one thing though I Think I Got the wrong design that I Wanted but I could of cause also be me that orded the wrong one so actually nothing negativ to say about this is was so good

12 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thanks so much, Victor! 🙌 We’re really happy to hear you loved your case and the experience overall! If you think the design might’ve been mixed up, feel free to reach out to us at info@casexkingdom.com
— we’ll be happy to double-check your order and help get you the one you wanted.

Appreciate the awesome feedback and support — glad you’re part of the Case X Kingdom family! 💫📱

— Case X Kingdom Team

Rated 5 out of 5 stars

I love my case

I love my case! Took 2 weeks to receive it, and now i have a really nice case for a long time. Worth it and no regret 😇

13 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

That’s awesome to hear, Claudia! 😇 We’re so glad you love your case and that it was worth the wait — it’s built to stay looking great for a long time. Thanks for the kind words and for being part of the Case X Kingdom community! 💖📱

— Case X Kingdom Team

Rated 5 out of 5 stars

It was just what my Nephew wanted and…

It was just what my Nephew wanted and he absolutely loves his new phone case. Thank you.

9 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

That’s wonderful to hear, Angela! 🥰 We’re so glad your nephew loves his new case — sounds like you nailed the gift choice! 🎁 Thanks so much for sharing and for supporting Case X Kingdom. 💖📱

— Case X Kingdom Team

Rated 5 out of 5 stars

Unbelievable

Easy to follow site, so many choices and delivery was actually really quick from china
The quality of the case is ridiculous , looks and feels so good- Star Wars case - I thought would of not been great but worth ago - it is so much better than what I expected - truly worth the money would pay more if had to after seeing it

11 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Wow — thanks so much, Allan! 🤩 We’re thrilled to hear how much you love your Star Wars case and that it exceeded expectations! We take real pride in both the quality and the designs, so hearing that feedback means a lot. 💫

Appreciate the awesome support — and we’re glad the delivery impressed you too! 🙌 Enjoy rocking that case, and may the Force be with you! ⚡📱

— Case X Kingdom Team

Rated 5 out of 5 stars

Pretty good experience.

The package got to me pretty fast and the quality of the phone case is great.

6 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thanks so much, Garrus! 🙌 We’re really glad to hear your case arrived quickly and that you’re happy with the quality. Appreciate you taking the time to share your experience — enjoy your new Case X Kingdom case! 💫📱

— Case X Kingdom Team

Rated 5 out of 5 stars

Item as shown and fits perfectly

Item as shown and fits perfectly. Great price and prompt delivery.

No issues at all

7 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thanks so much, Ken! 🙌 We’re happy to hear your case arrived quickly, fit perfectly, and lived up to expectations. Really appreciate the kind words and support — enjoy your new Case X Kingdom case! 💫📱

— Case X Kingdom Team

Rated 5 out of 5 stars

Got my Luffy gear 5 case ..its perfect!!

6 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Let’s gooo! 🔥 So glad you love your Luffy Gear 5 case, Daryl — that one’s a real fan favorite! Thanks for the awesome review and for being part of the Case X Kingdom crew. ⚡📱

— Case X Kingdom Team

Rated 5 out of 5 stars

The case feels premium with good…

The case feels premium with good quality side buttons. The colour is also nice. The magsafe is working as expected.

1 October 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thanks so much, Reach! 🙌 We’re thrilled to hear you’re loving the premium feel, smooth buttons, and MagSafe performance. Really appreciate the awesome feedback — enjoy your new Case X Kingdom case! 💫📱

— Case X Kingdom Team

Rated 2 out of 5 stars

I love the case itself but the MagSafe…

I love the case itself but the MagSafe is really poorly magnetic. I use a MagSafe charger/car mount and my phone falls off with every single bump I hit. I have never had this problem with MagSafe cases in the past.

29 September 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Hey Aaron,

We’re really happy to hear you love the design — that means a lot to us! 💫

Regarding MagSafe, some of our designs — especially on the Matte Lux and Lux Cool ranges — include full-surface prints that extend over the magnetic ring. This can slightly reduce magnetic strength on certain mounts or chargers, depending on the setup.

Our focus has always been on creating unique, high-quality designs that stand out, but we’re continuing to refine our materials and MagSafe compatibility for future drops. 💪

If you’d like, reach out to us at info@casexkingdom.com
and we’ll help find the best solution for you.

— Case X Kingdom Team

Rated 5 out of 5 stars

Fantastic Case

Well it finally arrived today so timing of delivery could be better but my partner super loves the case

24 September 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thanks so much for the feedback! 🙌 We’re really glad your partner loves the case — that makes our day! 💖 We appreciate your patience with the delivery too — we’re always working to make shipping faster and smoother.

— Case X Kingdom Team

Rated 5 out of 5 stars

I was really satisfied with the quality…

I was really satisfied with the quality of the case, but on top of that, I made a mistake regarding my order, and they did exchange it for me FOR FREE. I have no words, thanks again guys!

17 September 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

That means a lot — thank you so much! 🙌 We’re thrilled to hear you loved the quality and that our team could help sort out your order. We always want our customers to feel looked after. Appreciate the kind words and support! 💫📱

— Case X Kingdom Team

Rated 2 out of 5 stars

Not impressed with the case

Not impressed with the case.
Firstly my football team logo doesn’t stand out like it does in their photos.
Secondly, the only way the case would go on was to remove the tempered glass screen protector I use.
Thirdly, the button covers make the buttons really hard to use now.
I’ve throwing it in the bin, not at all happy.

10 September 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Hey Andrew,

We’re really sorry to hear your case didn’t meet expectations — that’s definitely not the experience we want for our customers. The logo should stand out clearly, and our cases are designed to work with most screen protectors, so it sounds like something may have gone wrong here.

We’d love the chance to make this right for you. Please reach out to us at info@casexkingdom.com
with your order number so our support team can help find the best solution.

Thank you for your feedback — it helps us keep improving.

— Case X Kingdom Team

Rated 5 out of 5 stars

Brilliant product and well designed

Brilliant product and well designed, fast delivery service too with a lot of updates on my order 10/10

9 September 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thanks so much, Adam! 🙌 We’re thrilled to hear you loved the design and that your order arrived quickly with plenty of updates along the way. Your 10/10 means the world to us — enjoy your new case! 🎉

— Case X Kingdom Team

Rated 2 out of 5 stars

The case is nice but very flimsy… I…

The case is nice but very flimsy… I even paid for the bumper case… very thin and not durable at all…. Within hours I dropped it and cracked my screen protector…. Won’t be buying again

4 September 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Hey Maria,

Thank you for taking the time to share your feedback. We’re sorry to hear you felt the Lux Cool case was too slim for your liking. Our Lux Cool series is designed to be a sleek, lightweight option — and naturally, the slimmer you make a case, the less rigid it may feel in hand compared to bulkier styles.

That said, it does sound like the case did its job: your phone itself remained protected, and only the screen protector (which wasn’t purchased from us) was damaged in the drop. We completely understand how frustrating that must have been, but we’re glad the device was safe.

If you’re looking for something sturdier and more rugged in the future, we’d recommend our Lux Impact series, which offers dual-layer protection while still showcasing the artwork.

We appreciate your honest feedback — it helps us guide customers to the style that best fits their needs.

– The Case X Kingdom Team

Rated 3 out of 5 stars

The case is really cool but…

The case is really cool but unfortunately it’s ruined as the company has decided to stick their name at the bottom and it’s not exactly small either. Bad form Case X. It’s cost you a potential customer and future sales.

3 September 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thanks for your feedback — we’re glad to hear you think the case itself is really cool! We understand that the branding at the bottom isn’t everyone’s preference. We include our logo for consistency and brand identity, but we truly appreciate hearing your thoughts.

Your feedback helps us as we continue improving, and we’ll definitely take it into consideration for future designs. We’re grateful you gave us a try and hope we’ll get the chance to win you back down the road. 💛

– The Case X Kingdom Team

Rated 5 out of 5 stars

Well designed case…

The overall quality of the case is awesomazignly gorgeous. The fit is perfect, the design is superb and the art work is impressive. No complaints from this customer!

25 August 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Thank you so much for the glowing review! 🙌 We’re thrilled to hear you love the design, fit, and artwork of your case — that’s exactly what we strive for. No complaints from you makes us very happy customers too! 💛📱

We truly appreciate your support and can’t wait to have you back for your next case.

– The Case X Kingdom Team

Rated 1 out of 5 stars

It took 27 days for delivery and the…

It took 27 days for delivery and the case is equivalent to a $15 case at your local store.

7 August 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Hey Allison,

We’re really sorry to hear that your experience didn’t meet your expectations. A 27-day delivery time is definitely longer than we aim for, and we completely understand how frustrating that must have been. While most of our orders arrive within 7–14 business days, occasional customs delays or courier issues can unfortunately extend the timeline, and we’ll be reviewing this to see what went wrong.

As for the case itself, our goal is to deliver unique, artist-driven designs with durable printing methods that you won’t find in a typical store. That said, we take your feedback seriously, and we’d love the chance to make this right for you. Please reach out to us at info@casexkingdom.com
, and our team will be happy to work on a solution together.

Thank you for giving us a try — your feedback helps us improve both our products and our service.

– The Case X Kingdom Team

Rated 4 out of 5 stars

Shipping was actually really fast

Shipping was actually really fast, came the day before the earliest estimated date. The print is spot on and the case is fine. The one edge on the back of the case is a little rough, almost like a sharp edge compared to the rest. I wish I would’ve ordered the lux cool case in this design instead of the matte lux case.

21 August 2025
Unprompted review
Case X Kingdom logo

Reply from Case X Kingdom

Hey Caitlyn,

Thank you so much for the great review! We’re glad to hear your order arrived faster than expected and that you’re happy with the print quality. 🙌

We appreciate your feedback about the Matte Lux case — its slim design can sometimes feel a little sharper on the edges compared to our Lux Cool or Lux Impact styles. If you’d like, feel free to reach out to us at info@casexkingdom.com
and we’d be happy to help you with a discounted upgrade to the Lux Cool version in the same design.

We really appreciate your support and your honest feedback — it helps us keep improving! 💛

– The Case X Kingdom Team

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