Case Furniture Reviews 

377
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Best customer service I have received in a long time! Luigi and Jennifer were so helpful and understanding when I made a mistake with my order. And the products are great! Robert

Rated 5 out of 5 stars

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more

Company replied

Rated 5 out of 5 stars

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more

Company replied

Rated 5 out of 5 stars

The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emaile... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

377 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(377)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service - the chairs I bought were in stock (so not long lead time), were delivered quickly and are exactly how described on the web site. I'm very happy.

2 February 2021
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Reply from Case Furniture

Thank you for your feedback - it means a lot!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Brilliant company

Brilliant company, who delivered my furniture on time and always kept me in the know.

2 February 2021
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Reply from Case Furniture

Thank you for your feedback Anthony! We're glad to hear how great the delivery service was.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Lovely product

2 February 2021
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Reply from Case Furniture

Thanks for your feedback!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Case furniture Purlin rug

Small, but well chosen range of products. Quality seems good and the photographs on the website were accurately representative of the delivered article. Communication was good and delivery prompt with no issues whatsoever.

2 February 2021
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Reply from Case Furniture

Thank you for your feedback Richard! We're glad to hear how great the delivery service was.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Prompt safe delivery.

Prompt communication after ordering to arrange delivery. Chairs arrived wrapped and cushioned to prevent damage in transport. Box used was sturdy with reinforced edges. The Profile chairs were new and spotless and super comfortable to eat around a table.

1 February 2021
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Reply from Case Furniture

Thank you for your feedback Nilesh - it's really appreciated!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent Service

We bought the Mathew Hilton Table from Case furniture, The quality of the table is excellent. The service was very good. Delivery was around two weeks as it states in the website. IT was installed here in the house and all the cardboard's was taken away that was handy. I highly recommend.

20 January 2021
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Reply from Case Furniture

Hi Shahrad,

Thank you for your feedback - it means a lot!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Best 'Case' scenario

The Case furniture 'authentic new production' of Robin Day's '675' Chair is absolutely beautifully realised. Approved as it is by the Robin and Lucienne Day Foundation, I was delighted when I unboxed it at the shear quality of the manufacture. Every detail is perfect from the very mid century 'Elum' wool upholstered seat and with tiny improvements like the brass fixings on the bent ply arm/backrest I suspect these are better than the 1952 originals. This is a chair I have always wanted to own and finally I have one for my new home office. Case allowed me to save on delivery costs by collecting from their warehouse in Croydon. Great company, good communication and a pleasure to deal with.

15 January 2021
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Reply from Case Furniture

Hi Ben,

Thank you so much for your feedback. We are so pleased that you love your 675 Chair as much as we do. Look forward to hearing from you again soon.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Beautiful desk

Beautiful desk. Good communication and prompt delivery.

15 January 2021
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Reply from Case Furniture

Thank you for your feedback.

Look forward to hearing from you again soon.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Super Service

Super Service. Anna at Case was absolutely amazing.

15 January 2021
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Reply from Case Furniture

Thank you for your feedback - we will pass on your message to Anna!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Superb service

Superb service, lovely chair and excellent delivery!

15 January 2021
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Reply from Case Furniture

Thank you for your feedback - it means a lot!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

New rug

I recently purchased a rug from Case & I ve been very happy with their customer service & the quality of the rug . I ll definitely use them again in the future .

13 January 2021
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Reply from Case Furniture

We are very pleased that you are loving your new rug!

Look forward to hearing from you again soon.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Love this desk

Love this desk. Excellent quality construction and perfect size for my home office environment. I highly recommend it.

1 January 2021
Unprompted review
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Reply from Case Furniture

Thank you for your great feedback Edward - it really makes a difference! We are glad you love the desk as much as we do.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Great communication and prompt delivery. Will probably buy again. Thanks.

23 December 2020
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Reply from Case Furniture

Thank you for your feedback Lawrence. We look forward to hearing from you again!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

The whole experience from order to…

The whole experience from order to delivery handled with care and attention. The order arrived in excellent condition, complete in every screw and fitting, on time and with a helpful, cheerful and communicative driver. Assembly instructions were easy to follow.

20 December 2020
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Reply from Case Furniture

Thanks for your feedback Philip! We hope your Lap Shelving is a beautiful addition to your home. Look forward to hearing from you again in the near future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Read this: they're exceptional

Delivery 4 days earlier than anticipated, assembly in situ, product is fantastic, 2 weeks faster than anyone else stocking the product in the UK, exceptionally friendly and efficient customer service. What's not to love. Will come back here ASAP, one of the most positive retail experiences I've ever had, AND during covid. Kudos!

19 December 2020
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Reply from Case Furniture

Thank you for your great feedback Ferdinand - it really makes a difference! We are glad your experience with us went well from start to finish. We look forward to hearing from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Bought a large rug

Bought a large rug. The whole process was 'as advertised ' from start to finish. Excellent value, good communications and speedy delivery on the appointed day. Will certainly shop with Case again .

19 December 2020
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Reply from Case Furniture

Thank you for your feedback David & Catherine. We are glad you are pleased with your rug and we look forward to hearing from you again in the near future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

The table is very well made and looks…

The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emailed to check if our existing dinning chairs would fit between the legs . The sent a photo of the measurement being taken so we had absolute confidence . The delivery company was prompt polite and very efficient at putting the table together . All together unbeatable quality and service.

12 December 2020
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Reply from Case Furniture

Hi Roger,

Thank you so much for your review, it really makes a difference! We are glad your experience with us went well from start to finish. Hope to hear from you again in the future.

All the best,
Case Furniture Team

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