Best customer service I have received in a long time! Luigi and Jennifer were so helpful and understanding when I made a mistake with my order. And the products are great! Robert
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We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more
Company replied
Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more
Company replied
The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emaile... See more
Company replied
Company details
Written by the company
Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.
Contact info
23 East Hill, SW18 2HZ, London, United Kingdom
- +44 (0) 20 8870 4488
- info@casefurniture.com
- casefurniture.com
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Great service
Great service - the chairs I bought were in stock (so not long lead time), were delivered quickly and are exactly how described on the web site. I'm very happy.

Reply from Case Furniture
Brilliant company
Brilliant company, who delivered my furniture on time and always kept me in the know.

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Case furniture Purlin rug
Small, but well chosen range of products. Quality seems good and the photographs on the website were accurately representative of the delivered article. Communication was good and delivery prompt with no issues whatsoever.

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Prompt safe delivery.
Prompt communication after ordering to arrange delivery. Chairs arrived wrapped and cushioned to prevent damage in transport. Box used was sturdy with reinforced edges. The Profile chairs were new and spotless and super comfortable to eat around a table.

Reply from Case Furniture
Excellent Service
We bought the Mathew Hilton Table from Case furniture, The quality of the table is excellent. The service was very good. Delivery was around two weeks as it states in the website. IT was installed here in the house and all the cardboard's was taken away that was handy. I highly recommend.

Reply from Case Furniture
Best 'Case' scenario
The Case furniture 'authentic new production' of Robin Day's '675' Chair is absolutely beautifully realised. Approved as it is by the Robin and Lucienne Day Foundation, I was delighted when I unboxed it at the shear quality of the manufacture. Every detail is perfect from the very mid century 'Elum' wool upholstered seat and with tiny improvements like the brass fixings on the bent ply arm/backrest I suspect these are better than the 1952 originals. This is a chair I have always wanted to own and finally I have one for my new home office. Case allowed me to save on delivery costs by collecting from their warehouse in Croydon. Great company, good communication and a pleasure to deal with.

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New rug
I recently purchased a rug from Case & I ve been very happy with their customer service & the quality of the rug . I ll definitely use them again in the future .

Reply from Case Furniture
Love this desk
Love this desk. Excellent quality construction and perfect size for my home office environment. I highly recommend it.

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Great customer service
Great customer service. Great communication and prompt delivery. Will probably buy again. Thanks.

Reply from Case Furniture
The whole experience from order to…
The whole experience from order to delivery handled with care and attention. The order arrived in excellent condition, complete in every screw and fitting, on time and with a helpful, cheerful and communicative driver. Assembly instructions were easy to follow.

Reply from Case Furniture
Read this: they're exceptional
Delivery 4 days earlier than anticipated, assembly in situ, product is fantastic, 2 weeks faster than anyone else stocking the product in the UK, exceptionally friendly and efficient customer service. What's not to love. Will come back here ASAP, one of the most positive retail experiences I've ever had, AND during covid. Kudos!

Reply from Case Furniture
Bought a large rug
Bought a large rug. The whole process was 'as advertised ' from start to finish. Excellent value, good communications and speedy delivery on the appointed day. Will certainly shop with Case again .

Reply from Case Furniture
The table is very well made and looks…
The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emailed to check if our existing dinning chairs would fit between the legs . The sent a photo of the measurement being taken so we had absolute confidence . The delivery company was prompt polite and very efficient at putting the table together . All together unbeatable quality and service.

Reply from Case Furniture
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