Case Furniture Reviews 

377
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Best customer service I have received in a long time! Luigi and Jennifer were so helpful and understanding when I made a mistake with my order. And the products are great! Robert

Rated 5 out of 5 stars

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more

Company replied

Rated 5 out of 5 stars

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more

Company replied

Rated 5 out of 5 stars

The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emaile... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

377 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(377)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

QUICK and everything good

27 November 2020
Case Furniture logo

Reply from Case Furniture

Thanks for your feedback. We hope to hear from you again in the near future!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great furniture

Great furniture. Delivery and assembly very efficient

27 November 2020
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Reply from Case Furniture

Thanks for your feedback Cecily!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

675 chairs

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted. Communication throughout the whole process was simple, prompt and professional. Great product, good communication and great customer care. Special thanks to Anna Maganetti.

24 November 2020
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Reply from Case Furniture

Hi Paul,

Thank you so much for your feedback. Glad to hear you are enjoying the chairs. We will pass on your compliments to Anna.

Hope to hear from you again in the near future!

All the best,
Case Furniture Team

Rated 4 out of 5 stars

I like the desk

I like the desk; good quality. That said, for its price, the delivery was a bit difficult: it's annoying that they won't bring it up the steps.

I'm also a woman of average height, but I think ergonomically, the desk has been designed around the average male height. I suppose that's a perennial issue with product design :(

16 November 2020
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Reply from Case Furniture

Hi Andrea,

Thank you for your feedback!

Unfortunately with the standard delivery option the driver is not insured to to carry the products up the stairs. If this is not suitable, we have the option for dedicated delivery, which is a 2men delivery and assembly service.

Sorry to hear that the desk height is not optimal for you, our products are designed according to the industry standard measurements. Your feedback has been passed on to our Product development team.

All the best,
Case Furniture Team

Rated 4 out of 5 stars

Love the sideboard

Love the sideboard. Delivery good with the exception of one of the doors needing adjustment. It was something that the person assembling the piece should have caught. Not sure if this was something that should have been identified before leaving the factory. Delivery guy managed to adjust the door so it finally closed properly.

14 November 2020
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Reply from Case Furniture

Hi Peter,

Thank you for your feedback, we are glad you are happy with your sideboard!

All doors and drawers are set to a middle setting to allow for adjustment once in place as part of the assembly.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great advice and information from the…

Great advice and information from the outset. All helping us to make the right decision. The delivery was spot on as well so all in all an excellent experience.
We have already recommended case to friends who are planning to purchase furniture.

7 November 2020
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Reply from Case Furniture

Hi Barrie,

Thank you so much for your feedback. We look forward to hearing from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Fantastic stuff from CASE

Fantastic stuff from CASE. Isabel was very helpful and managed to find a wonderful Mathew Hilton Ex display extending Dulwich Table for us at a reduced price when we most needed it around the time of moving home. We also purchased 3 x Narin folding chairs which are simply the best space efficient folding chairs we have ever seen or sat on. The table turned up in perfect condition and packaged in a bombproof carton! Impeccable service made our ordering process very pleasurable and I will definitely buy more furniture from CASE again

3 November 2020
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Reply from Case Furniture

Thanks so much for your feedback Mark! We will pass on your feedback to Isabel :)

We look forward to hearing from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Beautiful table and chairs and…

Beautiful table and chairs and excellent service.

3 October 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Penny,

Thank you for your feedback. We hope to hear from you again soon!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Lovely desk

Case delivered the desk with good communication and assembled it for us, very nice guys. The desk itself is high quality and looks very stylish. It is a perfect size for mid-tower desktop, monitor keyboard etc and a lamp with room to spare.
Form and Function.

3 October 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

We are very happy to hear that you are enjoying your furniture. We will pass on your feedback to the delivery team!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Amazing furniture and service

Amazing furniture and service! Thank you
Mathilde

3 October 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks so much for your feedback!

Hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Our new table is absolutely beautiful

Our new table is absolutely beautiful, we could not be happier.
Excellent customer service from ordering to delivery.
Very knowledgeable staff who go above and beyond to help. A special thank you to Andy.
Would not hesitate to order from Case in the future.

20 September 2020
Unprompted review
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Reply from Case Furniture

Thank you for your feedback! We are very pleased that you are enjoying the table and will pass on your message to Andy :)

All the best,
Case Furniture Team

Rated 5 out of 5 stars

the guys who delivered the equipment…

the guys who delivered the equipment were extremely polite and efficient also voluntarily rectifying a fault on another piece of furniture which was from another supplier

18 September 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for your feedback, we are pleased that your delivery went well.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great communication with everyone all…

Great communication with everyone all the way from sale to delivery. Beautiful furniture to boot. Thanks once again.

18 September 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Charles,

We are very happy to hear that :)

All the best,
Case Furniture Team

Rated 5 out of 5 stars

An absolute delight

An absolute delight. From their furniture to the quality and adaptability of their customer service, Case Furniture offers unparalleled value. A brilliant treasure vault of high-end designers' creations at very reasonable prices.
A must go, must buy and must return. Full of class through and through!

18 September 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Gwenael,

Thanks so much for your great review, we are glad your experience with us was a delight! Hope to hear from you again soon.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great service and excellent product

Great service and excellent product. Delivered swiftly with a low delivery charge.

25 July 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for your feedback Alison.

We look forward to hearing from you in the future.

All the best,

Case Furniture Team

Rated 5 out of 5 stars

Great product

Great product. Delivery process easy and helpful staff

19 July 2020
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for your feedback!

All the best,

Case Furniture Team

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