CASAINC Reviews 

Loving the product! Install was easy, with clear instructions, product feels substantial not flimsy, and we would buy again. Their customer service after buying a product has been very helpful. Exceptional, "aim to please" attitudes!

Fantastic customer service. We love our touchless kitchen faucet. We receive positive feedback from visitors when they use it. We have had the faucet a little over a year and were experiencing issues. We contacted CASAINC and Camellia quickly responded to our issue. We are incredibly happy and appreciate the assistance.

I needed to replace a hard to find shower cartridge. After ordering it through the Casa Inc website, their customer service representative called me to ensure it was the correct part. They even requested pictures to confirm. Once we were both sure, they sent the part and I installed it in a few minutes. They then followed up to see how it works.

Dianne is the best. She got me the piece we were missing. Great communication. We love our shower system!

Bought one of their faucets through lowes and it came without the drain stopper. I couldn’t wait to install so had to buy a different faucet. They wouldn’t allow me to return it without all of the pieces so I reached out to Casainc for them to send the drain stopper. It took so long for them to process and then send the part that when it finally arrived, it was passed the return window. Now I am out $121 with a faucet I will never use.

Good quality tub. We love the matte finish; it's a great value compared to other tubs we found available. Also, great customer service, which means a lot in today's world.

I purchased a bathroom vanity that I loved until we realized that the wrong hardware pack had been included. I was under a tight deadline to install the vanity and Mona worked wonders to get the right hardware delivered.

Very fast delivery and a quality product.

Wow! Customer service is second to none. My email was answered promptly and perfect help provided. We are really enjoying our rainfall shower set. Can't go wrong with CASA Inc products and their customer service.

I brought a CasaInc shower faucet unit and I liked everything about it fir the most part. However, the shower hose separated from the shower head but it was still usable. It took me some time to inquire about a replacement and the warranty had ended. CasaInc is still willing to send me another shower hose for free and all I had to do was send this review. The customer service was good and Mona is amazing.

I purchased a bathtub from Casainc. Their customer service was favorable.

The valve body where the on/off handle is located is not level. During installation, all valves were leveled using three different levels; however, once the cover was installed, it appeared misaligned. I removed the wall to verify the installation and confirmed that the issue lies with the valve body itself, not the leveling.

The product loooks and functions great! Had a small issue and they were quick to reply and make it right!

Diane was excellent- very responsive and followed up

I called due to damage to an out of warranty part. The person i spoke with (Vanessa) was very helpful and understanding. Vanessa was able to assure that I receive the parts and can now continue to enjoy my Casainc shower system. Thank you Vanessa and Casainc.

I bought the heat and massage lift chair recliner in July. I love that chair that is the best chair I’ve ever owned. If you have a backache or your stress, you get back in that recliner and turn that heat massage on and you’ll fall asleep in no time it is such a good chair and their customer service is awesome also. The chairs are so good. I ordered two a matching set for my mother and I. And the price on those chairs beat the price I found on a lift reclining chair anywhere.
I had the best interaction with their customer service that I’ve had with any customer service in a long time. This company really cares about their customers. I had a small problem with the controller on a lift chair and customer service helped me get that straightened out right.

Excellent timely service that resolved my issue immediately. I wish the installation guide had more detail to avoid the question in the first place, but the support was excellent.

Great experience, this company helped us get a new part for our shower head. Very professional and responsive!
Thank you for your help! Jacob

I have appreciated the responsiveness from the company. There was a time I needed a part replaced and they responded right away with care and patience considering he situation I was in. I also love the chic appearance of their products. Highly recommend!

The communication and customer service has been top notch. All the girls I have spoken to in the customer service have been sweet, thorough and a pleasure to speak with. Thank you so much!