CASAINC Reviews 

I called and the representative checked my information and ordered the replacement of a part of the arm of my shower head. This issue was resolved fast and courteously. Thanks, Casainc my shower is completed and gorgeous.

I inquired about warranty coverage as the finish started peeling off a handheld shower attachment (on a freestanding bath faucet) after 3 years. I was advised that, even though the warranty was expired, Casainc was willing to send a replacement part. They were prompt to respond and find a solution and that's excellent customer service. Overall, the product itself is of good quality and worked great over the years.

I purchased a Casainc shower system (CASAINC 3-Spray Patterns 11.4 in. x 7.5 in. Thermostatic Rain Shower Faucet Wall Mount Dual Shower Heads in Matte Black) in 2024 and got it installed in my bathroom. It was a fairly straightforward installation in our fiberglass shower stall, and everything worked as expected. I am a huge fan of the design/features of this shower system. One of my favorites is that you can set the desired temperature with the left knob and then easily turn either of the shower heads (the handheld or the rain shower head) on or off. The matte black is a really nice look and finish. Unfortunately, after only a few uses, the button on the handheld shower that changes the spray pattern malfunctioned, and I could no longer change the spray pattern. Luckily, Casianc's customer service was quick to reply to my email and helpfully supply me with a replacement handheld shower head part. Since then, I was disappointed to have the exact same issue happen again, after not even a full year of use since installing the first replacement part. Thankfully, Casianc continued to stand behind their product and provide me with a replacement again. Hopefully I don't have this same issue a third time in the future!

I had a part that was missing from my shower and they made sure to get the correct part to me. Great customer service!

I purchased this blindly, not knowing how it would perform and never seeing one like this before, but after finishing the remodel of the bathroom I waited to see how things performed before writing this review. It’s been seven months since I finished and I can truly say that I love it. We really can’t live without it. I love the push button the ability to change the temperature. It is awesome.

We initially received the wrong product from CASAINC, but their customer service team handled the situation exceptionally well. After reaching out, Mona was incredibly helpful, friendly, and responsive throughout the process. She kept us updated and ensured that the correct product was sent out quickly.

We truly appreciate the prompt resolution and excellent support. Based on this experience, we highly recommend CASAINC for both their products and their outstanding customer service.

Casainc was willing to replace my sink parts for me and were super helpful! Their sink faucet has made washing dishes so much easier!

Have purchased several products from this company and referred them to several of my friends. We had a couple small issues and they went above and beyond to make things right. Great customer service and products.

Excellent product and very convenient

Company rep Christine was very helpful and patient. She is a true, genuine asset to your company. Defective item was replaced quickly and follow-up by Christine is appreciated

Bought the hand held / rain duo shower system. It arrived pretty quickly. I reached out and they were quick to answer and eager to help. Very responsive and friendly.
Easy to install. Good price

Ordering a replacement handheld shower head was very easy. I”didn’t receive any emails “ but it was my fault for not checking my spam email folder….ao the communication about the order and delivery was good.

Great company to do business with personnel understood what I was talking about even though I didn't on the missing parts thru text even though I not tec savvy they got me thru this... Thank you so much, will do business with you again..

Bought the shower system, it arrived quickly! I messaged them for support about pieces and they were very quick to answer and to help!
Easy to instAll and good price for quality:)

Casainc Brushed Gold Shower System.
During the installation I broke one part. Call customer service. From the moment I reached out they were attentive and quick to reply. Every question I had was answered clearly. Customer service very professional and helpful to resolve my issue. Overall fast and great service.
Thank you.

The customer service has been very supportive. I had parts go missing when two different crews were working on my bathroom renovation. Customer service very helpfully sent me replacement parts at no charge! I will update this review when everything is delivered and finally installed!
UPDATE: Received the parts, and the shower fixture is installed! It's beautiful, easy to use & looks great in my guest bathroom. The wand is awesome & the showerhead has great pressure. Thank you, Casainc, for the great customer support.

I love my new bidet, Very modern looking at affordable price.
I highly recommend it.

Straight up, fast shipping, quality product , thanks

I made a furniture purchase and unfortunately there was a part missing. When I called customer service and explained my situation they were more than helpful. They inquired and couldn’t replace that piece but they contacted me via phone and emails. Marie the customer service representative was excellent.