Casa Cenina Reviews 1,460

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the wide variety of items available, often highlighting hard-to-find materials. Many consumers are very satisfied with the efficient and fast delivery service, noting that their orders arrive securely packaged and in perfect condition. The overall service is frequently described as excellent, with people appreciating the clear communication and helpfulness of the staff. However, some customers experienced issues with delivery, reporting packages arriving damaged or with items potentially missing. A few people also mentioned unexpected duties charges that significantly increased the total cost of their order, and some found the website's product images unclear for certain items.

What people talk about most

Product

People report positive experiences with product, consistently praising the wide and impressive range of items... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Customers consistently express high satisfaction with the service. Many reviewers highlight the team's... See more

Order

Users describe positive interactions with order. Customers consistently praise the efficient processing and... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Phenomenal service

Phenomenal service, as always.

2 February 2026
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Reply from Casa Cenina

Perfetto, ecco la versione con due emoji:

Thank you for your lovely review, Jan! We’re so happy to hear that our service continues to meet your expectations. Knowing that you count on us, time after time, truly means a lot to us. We hope your purchase brings you plenty of creative joy and inspiration ✨🪡
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you for your lovely review, Karen! We’re so happy to hear that you appreciated our responsiveness and quick service. It’s always a pleasure to make your experience smooth and enjoyable, and we hope everything arrived just as you expected. We’re delighted to be part of your creative journey and can’t wait to welcome you back again soon.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Item as order

Item as order, replacing Cohana yellow flower needle keeper that my puppy ate. Quick delivery and accurate tracking.

30 January 2026
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Reply from Casa Cenina

Thank you for your lovely review, Jen! We’re so happy to hear that you’re enjoying the Fukujuso Wooden Needle Minder and that it arrived quickly with accurate tracking. It’s such a charming little piece, full of meaning and beauty, and we’re delighted it could replace the one your playful puppy claimed as a souvenir 😊
We hope this special flower brings you lots of joy, inspiration, and good fortune in all your creative moments.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very fast service.

Very fast service.

27 January 2026
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Reply from Casa Cenina

Straight to the point and right on time, Roslyn 😊
We’re happy the service was so fast and smooth. Thank you for taking a moment to share it ✨
The Casa Cenina Team

Rated 5 out of 5 stars

The patterns are beautiful and just as…

The patterns are beautiful and just as described.

27 January 2026
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Reply from Casa Cenina

Thank you, Maria 😊
We’re so glad you found the patterns beautiful and true to their description. We hope your Fein-Ariosa from Zweigart, with its soft texture and vintage charm, will be the perfect base for your next creative project ✨
The Casa Cenina Team

Rated 5 out of 5 stars

I ordered a lot of items and everything…

Excellent customer service.I ordered a lot of items and everything came correctly. The shipping was fast. I always try to wait for a 30% sale because cross-stitching supplies are so expensive, so sale prices are appreciated.

24 January 2026
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Reply from Casa Cenina

Thank you so much for sharing this, Karen 😊
We’re really glad to hear that everything arrived correctly, that the shipping was fast, and that our customer service met your expectations. We know how valuable good sales can be for cross-stitch lovers, so we’re happy our offers make a difference ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Beautiful designs

Beautiful designs and articles. Perfect service. Best regards

26 January 2026
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Reply from Casa Cenina

Thank you, Violetta 😊
We’re delighted that our designs and articles caught your eye and that the service felt just right. Your kind words encourage us to keep curating beautiful things with care ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Always perfect

Fast shipment, perfect communication, always ready to help, superior service.

24 January 2026
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Reply from Casa Cenina

Always a pleasure to read this, Katrin 😊
Fast shipping, clear communication and being there when needed are at the heart of what we do, so your words truly mean a lot to us. Thank you for your continued trust ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Company sent notice each time package…

Company sent notice each time package was processed and sent.
Came from Italy on time

24 January 2026
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Reply from Casa Cenina

Thank you for sharing your experience, Karley 😊
Keeping you informed at every step and delivering on time, even across borders, is very important to us. We’re glad everything went smoothly from Italy to you ✨
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you, Isadora 😊
We’re so happy to hear it was a wonderful experience. Messages like yours truly brighten our day and inspire us to keep doing our best ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Orders come very quicly and and…

Orders come very quicly and and shipping is excellent

24 January 2026
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Reply from Casa Cenina

Thank you, Kaisa 😊
We’re delighted to know your orders arrive so quickly and that the shipping meets your expectations. It’s great to hear everything worked smoothly ✨
The Casa Cenina Team

Rated 4 out of 5 stars

Quick delivery from Italy to the…

Quick delivery from Italy to the Netherlands

24 January 2026
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Reply from Casa Cenina

From Italy to the Netherlands in no time, Jeanne 😊
We’re so glad the delivery was quick and smooth across borders. Thank you for your trust, and we hope your order brings you plenty of creative joy ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Thanks for excellent service and order…

Thanks for excellent service and order support!

24 January 2026
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Reply from Casa Cenina

Many thanks, Dmitrii 😊
We’re delighted to hear that our service and order support met your expectations. Knowing everything went smoothly is the best feedback we could ask for ✨
The Casa Cenina Team

Rated 5 out of 5 stars

My favorite online shop for Needlework

This shop not only has an amazing selection of products; customer-service and delivery is very fast and friendly as well!

24 January 2026
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Reply from Casa Cenina

What a lovely compliment, Anka 😊
Being your favorite online shop for needlework truly means a lot to us. We’re so glad you appreciate the selection, the friendly service and the speedy delivery. Thank you for your trust and enthusiasm ✨
The Casa Cenina Team

Rated 5 out of 5 stars

There's always a wide selection

There's always a wide selection, and lots of new arrivals.
And often great discounts.

24 January 2026
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Reply from Casa Cenina

So happy to read this, Sandra 😊
Keeping a wide selection, fresh new arrivals and a few tempting discounts is exactly what we love to do. Thank you for noticing and for being part of our creative community ✨
The Casa Cenina Team

Rated 4 out of 5 stars

They are always Quick in sending the…

They are always Quick in sending the right orders

9 January 2026
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Reply from Casa Cenina

Speed and accuracy matter to us, Karina 😊
We’re delighted to know that your orders always arrive quickly and exactly as expected. Thank you for noticing and for trusting us time after time ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Kindness rules

The service desk was extremely kind and helpful and I therefore feel very much appreciated as a customer

10 January 2026
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Reply from Casa Cenina

Thank you so much for your kind words, Jean-Marc! 😊
We’re truly happy to hear that our service desk made you feel appreciated. Kindness and helpfulness are values we care deeply about, and knowing that this came through means a lot to us.
We look forward to welcoming you again soon and taking care of your next order with the same attention. ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Love Casa Cenina!

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing skeins or wrong numbers. I love this shop!

10 January 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Christel! 😊
It truly makes us smile to read how much you love Casa Cenina. We’re really happy to hear that the website works smoothly for your large thread orders and that the variety of payment and shipping options makes things easier for you. And yes, getting every single skein and number right is kind of our obsession 😉
Knowing that everything arrives complete and just as expected is the best compliment we could receive. We can’t wait to pack your next colorful order! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

As always

As always, accurate, fast, beautifully and securely packaged.

9 January 2026
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Reply from Casa Cenina

Thank you so much for your lovely feedback, Victoria! 😊
We’re delighted to hear that everything arrived accurately, quickly, and beautifully packed. Taking good care of each order is part of the joy for us, and we’re happy your purchase reached you safely and just as expected.
Looking forward to welcoming you back soon for your next creative treat! ✨
The Casa Cenina Team

Rated 4 out of 5 stars

There are frequent promotions and a…

There are frequent promotions and a large selection of handmade goods.

9 January 2026
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Reply from Casa Cenina

Thank you so much for your kind words, Aušrelė! 😊
We’re really happy you enjoy the frequent promotions and the wide selection of handmade goods. We love curating these pieces, and it’s always a pleasure to know they’re appreciated.
Hope to see you again soon for more creative discoveries! ✨
The Casa Cenina Team

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