Casa Cenina Reviews 1,460

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the wide variety of items available, often highlighting hard-to-find materials. Many consumers are very satisfied with the efficient and fast delivery service, noting that their orders arrive securely packaged and in perfect condition. The overall service is frequently described as excellent, with people appreciating the clear communication and helpfulness of the staff. However, some customers experienced issues with delivery, reporting packages arriving damaged or with items potentially missing. A few people also mentioned unexpected duties charges that significantly increased the total cost of their order, and some found the website's product images unclear for certain items.

What people talk about most

Product

People report positive experiences with product, consistently praising the wide and impressive range of items... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Customers consistently express high satisfaction with the service. Many reviewers highlight the team's... See more

Order

Users describe positive interactions with order. Customers consistently praise the efficient processing and... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Really great service

Really great service. I received my products very promptly after I ordered them.

23 February 2026
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Reply from Casa Cenina

Thank you so much for your lovely review, Andrea! 😊 We’re thrilled to hear that you received your products promptly and that our service met your expectations. It’s always a pleasure to support your creative projects! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

very content

Everything was fine, no problem whatsoever,I'm very pleased to work with that helpful little gadget.

25 February 2026
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Reply from Casa Cenina

Thank you for your lovely review Hanne! We’re so happy to hear that everything went smoothly and that you’re enjoying working with your helpful little gadget. It’s always a pleasure to know it’s making your creative time easier and more enjoyable! 😊
The Casa Cenina Team

Rated 2 out of 5 stars

I regret leaving a glowing review

I regret leaving a glowing review. The customer must understand that any duties are NOT included in the shipping--and shipping was double the price of the item purchased. Then, I received the duties charges, and now, shipping and duties amounts to 3 times the amount of the item ordered. The date is not a joke!!

13 March 2026
Unprompted review
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Reply from Casa Cenina

Hi and thanks for your review.
As immediately explained to you when you emailed to us yesterday and as clearly stated on our website (we emailed you the link), all countries can apply customs duties, which do not depend either from us or from FedEx or any other carrier delivering your parcel, unfortunately. .
What you paid was displayed both in the shopping cart, before you checked out confirming your order, and in the order confirmation email you received and nowhere it was stated that this included customs duties, because we're not responsible for them. So, it's not that a "customer must understand that any duties are not included in the shipping" it is simply that it is clearly mentioned on our website.
Thanks and best regards.

Rated 5 out of 5 stars

Fast shipping

2 March 2026
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Reply from Casa Cenina

Thank you so much for your 5-star review, Marie! We’re thrilled that your order of the 15 ABÉCÉDAIRES fleuris au point de croix arrived quickly and met your expectations.
We hope these beautiful cross-stitch designs bring lots of joy and inspiration to your projects!
The Casa Cenina Team

Rated 5 out of 5 stars

Anchor Mouliné Neon Pink 0105

I received very courteous and prompt service. I'm so happy I was able to purchase this embroidery thread. Thank you!

28 February 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Megumi! 💖 We’re so happy that you were able to get your hands on the Anchor Mouliné Neon Pink 0105. It’s such a vibrant color, perfect for adding a pop of brightness and fun to all your embroidery projects. We’re also thrilled that our service met your expectations! Courteous and prompt is exactly what we aim for! May your stitching time be full of joy, creativity, and a little sparkle with every thread. ✨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Amazing shop

Amazing shop, you have everything, thread , you find all that you need

28 February 2026
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Reply from Casa Cenina

We’re so happy to read your kind words, Paula! 🌟 It’s wonderful to hear that you found everything you were looking for, from threads to all the supplies you need. Enjoy bringing your creative ideas to life! ✨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Great service!

Great service!

27 February 2026
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Reply from Casa Cenina

Thank you so much for the 5 stars, Suvi! 🌟 We’re delighted that you enjoyed our service. Wishing you lots of fun and creativity with your new project! ✨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Great threads

Great threads, good prices and a very nice, amazing customer service. Love this shop!

21 February 2026
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Reply from Casa Cenina

Cornelia, thank you so much for your enthusiastic feedback! From the carefully selected threads to our little touch of magic in customer service, we’re thrilled that everything delighted you. We can’t wait to see the wonderful creations you’ll bring to life with your new treasures ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, well packaged

21 February 2026
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Reply from Casa Cenina

Thank you so much for your kind words, Gillian! We’re thrilled your order arrived quickly and safely tucked in its package!! Ready to spark your next creative adventure. Can’t wait to see what wonderful projects you’ll bring to life with it ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great service and excellent quality of…

Great service and excellent quality of the products. Thank you so much for everything

20 February 2026
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Reply from Casa Cenina

Thank you so much for your lovely words, Liudmyla! We’re delighted to hear that you appreciated both our service and the quality of the products. It truly means a lot to us, and we hope your new treasures bring plenty of joy to your creative moments ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

good

A good, wide selection. Great assortment for handicrafts and fast delivery.

18 February 2026
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Reply from Casa Cenina

Thank you so much for your review, Antra! We’re thrilled that our wide selection and variety of craft supplies met your expectations. It’s always a joy for us to know our materials are inspiring new creative projects, and we hope you’ll have lots of fun bringing your ideas to life!
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent, Supportive Customer Service

Excellent, supportive customer service. It was unclear to me from the pictures on the website how I could order the color yarn that I needed. Elena was extremely helpful, pointing me to the right pages on the site, advising me of colors that were no longer available and had been replaced by other choices, and eventually sending me color options that might best meet the color swatch that I sent her. My order was small, but I felt that I received the same level of customer support that Elena gave customers with larger, more important orders.

17 February 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Sherril! We’re thrilled to hear that Elena was able to guide you through the color options and provide such attentive and helpful support. It’s fantastic to know that you felt valued and well-supported, no matter the size of your order. We hope your yarn brings you lots of joy and inspires beautiful creations!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Wonderful shopping experience

Wonderful shopping experience. Was looking for a specific product and found it at Casa Cenina - a great price and quick delivery to another part of Europe!

2 February 2026
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Reply from Casa Cenina

Thank you so much for your lovely review! We’re thrilled that you found the specific product you were looking for at Casa Cenina and that the price and delivery met your expectations. It’s wonderful to know your shopping experience was smooth, even across Europe. We hope your purchase brings you lots of creative joy!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Fast delivery!

Fast delivery, as usual! Thank you

7 February 2026
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Reply from Casa Cenina

Thank you so much, Leni! We’re delighted to know that your parcel reached you quickly once again. Reliable, speedy delivery is something we truly care about, and it’s wonderful to hear that you noticed.
Your continued support means a lot to us, and we can’t wait to prepare your next creative package ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
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Reply from Casa Cenina

Dear Dorothy, thank you from the bottom of our hearts for your kind words! Knowing that you are always happy with your purchases is the greatest reward for our work. Your loyalty and trust truly mean so much to us.
It’s always a pleasure to be part of your creative journey, and we can’t wait to surprise you again with new inspiring products ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

SUPER

SUPER! THANKS

24 January 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Elena! We’re really happy to know you had such a great experience. Your support and enthusiasm mean a lot to us, and we truly appreciate your 5 stars!
We hope to see you again soon for more creative projects ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Casa Cenina is the best shop ever

Casa Cenina is the best shop ever! Everything that is for sale is wonderful, the team is incredible, package and posting is very fast and secure, and it always feels like Christmas when an order arrives! 10 stars for Casa Cenina!

5 February 2026
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Reply from Casa Cenina

Thank you so much for your amazing review, Susana! Your words truly made us smile 😊 We’re incredibly happy to hear that you love our products, our team, and our service, and that receiving your orders feels like Christmas every time, that’s the best compliment we could wish for! Your enthusiasm and support mean the world to us, and we’re honored to be part of your creative journey.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

I find great quality products that are…

I find great quality products that are not always available elsewhere.
When I had a package that was not delivered, the aftersales service dealt with the delivery company and resent me my products without delay. Since then, I only use Casa Cenina for my online shopping for yarns and fabrics.

24 January 2026
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Reply from Casa Cenina

Thank you so much for your beautiful review, Molly! We’re truly touched by your kind words and by the trust you place in us. We’re so glad we could support you quickly when there was a delivery issue and make everything right for you. Knowing that Casa Cenina has become your go-to place for yarns and fabrics means the world to us. It’s a joy to be part of your creative journey, and we can’t wait to accompany you in many more wonderful projects.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Fast delivered

Fast delivered, great service

24 January 2026
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Reply from Casa Cenina

Thank you so much for your feedback, Victoria! We’re delighted to hear that your order was delivered quickly and that you were happy with our service. Your satisfaction is very important to us, and it’s a pleasure to support you in your creative projects. We look forward to welcoming you back soon.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Certo, ecco una versione con una struttura diversa:

Ivone, thank you so much for taking the time to share your experience with us! We’re delighted to know that both our products and our service met your expectations. Your support truly motivates us to keep doing our best every day. We hope to accompany you in many more creative projects.
Happy stitching ;-)
The Casa Cenina Team

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