Casablanca Express Reviews 873

I called in for my travel dates a little late (I had almost completely forgotten about it!) and I had spoken with Linda, who was super nice and helpful. She walked me through what to expect after picking a travel date and what I could do to help the process move as fast possible. Let me say, I was not expecting that level of pleasantness for this type of phone call and I was left feeling very optimistic for our vacation! :)

Linda very pleasant and helpful. Made my stress go away.

Linda gave such amazing customer service! Handled everything with care and really supported every question that was asked.
I'm one very happy camper. Thank you Linda and thank you Casa Blanca Express for everything you guys are Amazing!!!!!

Linda is truly a life saver! Thank you for making it ridiculous easy for us! You are making our dream vacation a reality, thanks for the help.

Nicole was extremely nice and very helpful. She answered all my questions and was able to guide me through each step I had to take in order to process my trip. Thanks Nicole you're a Rock Star!

Michelle was amazing! She immediately help me with my issue, and fixed my problem with no questions asked. If you are calling for help, hopefully you get Michelle, or request her if you have that option. She made everything so much easier, and my day a little bit brighter!!!

Nicole was helpful with me today. She was kind and caring about my tickets not arriving. She was able to look-up up my account and trouble shoot.

She helped me, gave me tickets and follow-ed with same hour.

Thank you Nicole keep up providing great customer service.

Michelle was awesome!! I had troubles with my vouchers and she was so understanding and helped me out so much!

Great customer service! I spoke with Nicole today regarding an issue with my email. She handled it very quickly and was very polite. Thank you Nicole

Nicole did amazing working with me to get my dates finalized! She is super friendly and gets the job done!

Michelle helped me re-schedule my trip to the waterpark. My trip was originally not scheduled correctly by someone else. Michelle took the time to work with me and help me finalize my trip date. Thank you Michelle.

Linda helped me schedule several trips and I have only good things to say! She was patient, kind, helpful and went out of her way to ensure this process was smooth. I would even say she made the process fun!

Linda was Awesome -- Great customer service

Linda customer service was excellent. She was very helpful and courteous.
Thanks
Farid Sherzai

I don't usually write reviews but this time I will make an exception. THANK YOU Nicole for the exceptional customer service. You went above and beyond.

Customer service representative Linda was outstanding. I thought I was going to have to give up my vacation. Linda was very helpful and able to reschedule so I could still go on this vacation. Thank You, Linda

My voucher was to expire in about 1 1/2 months. Upon calling, the agent said, "Sorry, It's too late to book anything. You needed to call at least 90 days in advance. There's nothing you can do now. I can't arrange travel for you any longer." End of story. I reminded him that my voucher hadn't expired yet and that I actually had called months previous, when I first received the voucher. At that time, the agent told me I had called too early to make arrangements and didn't inform me about the 90 day thing. I felt frustrated, because the current agent would only offer me is a 2-night midweek stay in Vegas. This was nowhere near equivalent to the 2-night PLUS airfare trip to Hawaii I originally signed up for. I decided to call Casablanca back, today. I received agent "Angie" on the phone. Angie listened to my concern and offered suggestions politely. When i resisted these suggestions, she placed me on hold and discussed the situation with her supervisor. Now, taking this extra step--understanding what it is like to be the caller--this is good customer service. They extended my timeline, and I booked my Hawaiian trip, today. I want to personally thank Angie and the supervisor, on duty today, because these kind of actions make all the difference. Ask my aunt! She will be accompanying me on this trip--a person who never had the opportunity to travel anywhere. This trip will mean the world to her. Thank you for caring. Sincerely, Candy

After realizing I was missing my final trip letter I called in and got Michelle, she was so much help and even went the extra mile to get my final travel date letter sent out and set up everything and also gave me all the important info just incase I forget. I felt very satisfied with the fast and very professional service she provided. Thank you Michelle, appreciate you.
From
Leah Alafaio

Angie was very helpful in assisting me summit my brochure.answered all my questions