Cartlow Reviews 

I would like to sincerely thank Fady Ibrahim for his patience, professionalism, and detailed explanations throughout the purchasing process. He was extremely helpful, answered all my questions clearly, and made the whole experience smooth and enjoyable. I truly appreciate his excellent customer service. Highly recommended

The worst experience with product and service .
Extremely frustrated with my purchase. The item arrived more than 10 days ago ,a total misleading ad that the item is original package however I received the refill package which will never work without the original package . When I reached out to customer service for a return and refund, communication was very slow and unhelpful. Still waiting for my issue to be resolved. I will not be shopping here again.

The item was so excellent you all should trust cartlow best experience ever iPhone 12 Pro customer care top notch and co operative to customers also top notch God bless this company 🫶🙏❤️

I’m always blown away by the quality I get for such a low price at Cartlow. Shopping on their site is consistently a fantastic experience! It’s become my go-to for finding unique items that I didn't even know I needed. Every time I browse the site, I stumble upon a new treasure that fits my budget perfectly.

Great products at affordable prices.
I love it when I can find the products I want at a good reduced price even being in a good working condition.

Ordered an action camera. Price was very nice. Still didn't use but want to highlight amazing customer service. My calls connected immediately and moreover my Emails were responded fast. Appreciate all the team to find a solution to get my camera as fast as possible. Recommend to check the offers, as sometimes they are unbeatable! Thanks!

Great service , even greater customer service.
Highly recommend

it was great experience, delivery very fast.

My experience was with customer service and Fady was helpful in answering my query regarding the order shipment. I would rate the speed and handling of my query as 5/5.

What I would comment on is the lack of information for order shipment tracking. If the 48 hour delivery is not feasible, do not put it on the product pages.

This is Dubai, UAE, the world leader in logistics. Cartlow should up their game on this aspect.

Cartlow has stolen my Iphone. I will be opening up a case with the police department.

I recently had the pleasure of working with Fady Ibrahim regarding my return process for the iPhone 14 Pro Max, and I cannot express enough how grateful I am for his assistance.
From the moment I reached out, Fady was incredibly responsive and attentive to my needs. He guided me through each step of the return process with clarity and patience, ensuring that I understood everything involved. His knowledge of the product and the return policies made the experience seamless and stress-free.
What stood out the most was Fady's genuine willingness to help. He took the time to answer all my questions and provided valuable insights that made my decision easier. His professionalism and friendly demeanor made me feel valued as a customer.
I highly recommend Fady Ibrahim for anyone needing assistance with their tech-related inquiries. His dedication to customer service is truly commendable, and I am thankful for his support during my return process. Thank you, Fady!

It been my worst experience i have ever had
I purchased something they never gave asking for some stupid documents from a stupid manager, scammers they took my money and making suffer to return it

customer support responce was quick and very satisfying icontact for file a complaint and they handled it very professionally.fady ibrahim great job brother

I had a terrible experience purchasing from Cartlow. I bought an iPhone 15 Pro Max and paid for the premium option. We actually purchased two phones, and both of them had serious issues.

After receiving the phone and using it for about 10 days, the display suddenly went completely off. It appeared that many of the internal parts were not original and seemed to be fake or replaced with low-quality components, which is completely unacceptable for a premium purchase.

We sent the phone back for repair expecting the problem to be fixed, but they returned it in the same condition without resolving anything. The device is now completely unusable.

This whole experience has been extremely frustrating and disappointing. It honestly feels like we were cheated. I would strongly not recommend buying phones from Cartlow. This has been the worst phone-buying experience I’ve ever had.

This is scam! They provide me with a deffctive device and they will not accept it if you will return it.they will say they will repair it but yiu have to pay the charges!unbeliavable! They are cheaters they will just take your money and will deliver you garbage!

Worst service ever, I have been calling these guys for the past 2 weeks for laptop order 3652104, I made the order on the 15th of February, today it's the 4th of March still telling me stories about delivery , other orders came in after 10 days really! This is really pathetic and their customer service don't even know what's happening with order statuses.

I would like to share my experience regarding a recent warranty claim.

The phone was collected on 8th FEB 2026, but there was no clear communication confirming receipt at the service center or outlining the repair timeline. Updates were only provided when I personally initiated follow-up.

While the support agent was courteous and reassuring, there was no concrete progress shared. On February 23rd 2026, I again requested an update and was told that more time was needed and that they would check with the relevant department.

As of today, there is still no meaningful update.

For customers purchasing high-value items, transparency and accountability during warranty claims are essential. Unfortunately, this experience did not meet those expectations.