Carter Jonas Reviews 

The team in the Barnes office are professional, warm & friendly. We have used them for over 20 years and love the continuity of contact as Aileen and her wonderful team have changed little in this time. Their customer service is exceptional, they are quick to respond & deal with the challenge of our being overseas capably. Thank you for your outstanding customer service.

Igor and his team went over and above to secure and help us with our tenancy. Igor in particular was incredibly helpful throughout the process and supported us the whole way through. I would highly recommend renting with them!

I have been renting with Carter Jonas for about 8 yrs.

They have been excellent. All that is required for repairs and general maintenance has been done well. I have recently had a new roof and that was done quickly and very professionally.

The staff are excellent. Thankyou. Margaret Mace

We had some issues with our previous estate agents but finding our property with Carter Jonas was a pleasant experience, the team were extremely helpful and communicated everything to us throughout the process. We found our property and moved in around 2 weeks later so a really quick and smooth process throughout! Emilia, Jessica and Pauline from the Cambridge branch were the 3 team members who had assisted us on our journey, they continue to keep in touch with regular inspections (something our previous estate agents had failed to do). Issues with the property (new build) were rectified straight away upon moving in. Would highly recommend!

Great company. Collecting the keys was simple, quick and painless: the process was streamlined and happened quickly. They're very responsive to requests for anything which needs fixed, with an online system and even a WhatsApp group!

We had the pleasure of viewing a property with Ed from Carter Jonas, and we couldn’t have been more impressed. Ed is a lovely guy who made the whole experience enjoyable. He was personable, approachable, and took the time to get to know what we were looking for in a home.

What stood out most was Ed’s deep knowledge of the property and the surrounding area. He was able to answer all of our questions confidently. His friendly and relaxed approach made the viewing feel comfortable, and we never felt rushed or pressured.

Overall, Ed provided exceptional service, and I’d highly recommend him to anyone looking for a knowledgeable and down-to-earth estate agent.”

Always have given a friendly, professional service

I recently had reason to call the Barnes office to discuss a potential lettings opportunity. From the initial greeting, through introductions, explanations and finally a commercial discussion, it was friendly and professional. Very refreshing...!!

We worked with Fred P on the sale of our thatched cottage, and he was a consummate pro throughout the process. He went above and beyond to help us--and the buyers of our property, who had a great deal of pre-closing questions and visits to arrange. Friendly and always available, we highly recommend Fred and Carter Jonas. --D & K

I am the owner of a property in Barnes, London which has been let through Carter Jonas for 14 years. They have always done an excellent job. They find the tenants, manage them as well as manage the maintenance of the property. In all areas they have done an excellent job.

The Barnes office is highly efficient with a great team, making life as a tenant very easy for us. Excellent property management team. Thank you Manu and Lucy !

The people at Carter Jonas White Hart Lane are a joy to deal with - pleasant, helpful and efficient. Most importantly, easy to get hold of and super responsive to emails!

We have been looking for a house for over the last two years between Bath and Wokingham and finally settled on the Marlborough area.

Carter Jonas showed us 7 properties compared to 3 with the second most viewed estate agent - this would suggest that Carter Jonas are the most successful estate agent in Marlborough.

We found the firm professional and easy to deal with and would readily use them again.

I have been using Carter Jonas Barnes for 3 years to rent my property out, At all stages, I have found this Office professional proactive and efficient, every part of the process, including all reminders for certificates has always been carried out and completed on time, there is always somebody on the end of the phone and I have been dealing with the same team, which says a lot, I have peace of mind with this company and that is priceless.

Carter Jonas have been managing the admin side of letting out my flat for some years. They are very professional and have helped with any questions or problems and are good at reminding me if any action needs to be taken. It has all gone very smoothly and continues to do so.

Carter Jonas Marlborough assisted my partner and I finding and buying our first property. Fred Ponsonby and his team were more than helpful throughout the whole process. They were contactable at all times and always willing to help and even gifted us a bottle of wine when we collected our keys. Would highly recommend to anyone in the area!

I have been living in one of the properties managed by Carter Jonas for over 2 years now. I have always found them helpful and always available and willing to help especially Maddy Perris has always been excellent and super responsive in getting my issues resolved.

Very disappointed with the total lack of communication.
A charming man first came to visit us, so professional and caring. Photographs were taken and we didn't hear any more. I contacted Carter Jonas and waited 3 weeks for a reply, apparently the gentleman had left and no one had taken on our file. An apology was made, new photographs taken, our property was beautifully presented, but '0' communication or updates from Carter Jonas, we waited 3 months to see if anyone contacted us and no one has! We have asked all data to be removed and would not recommend Carter Jonas.

Carter Jonas is nothing but a cowboy company and they act on behalf of national highways. Rented a property in feb 2023 on the day of arrival there had been no clean done the person giving the keys over didn’t know what key was for what didn’t know where the septic tank was ect. They then got someone in to clean who then scratched the wood floors and window sills, moving on from that I then refused to sign their inventory as the person that had gone in and taken photos had only taken photos of the ok parts of the house I then sent a lengthy email with 72 photos attached of damages in the house that were never on their report (still to this day I haven’t signed a inventory). I had been telling them about my windows from a couple of months after move in 2 years later still not done all they want you to do is take time off have numerous contractors come on different dates to quote but don’t do anything about it, I had sent emails in jan 2024 with issues and that email even after chasing was never replied to until April 2024. Fast forward to today I am having issues with my oil tank overly using oil I have put in over £1400 worth of oil since September when the first 900 litres I put in back in September should be just about running out now but I have had to top up 5 times they sent someone out in December 2024 and said if an issue was detected they would reimburse me for the extra oil I have had to purchase then amazingly they could not get hold of the report when the gentleman had detected issues they then sent out someone else to do a “visual” which they didn’t know what they were looking at as the original report needed to be with them but they suggested changing the pipe from the tank to the boiler to see if it made a difference eventually after 1 month and one day they had the original report and then confirmed I would get a reimbursement I sent over my receipts and then next day asked for an update as of when this would happen to then be told as their Google search stated a different average for the year on a 2018 EPC report I would not be reimbursed because after being in a domestic abuse relationship I could not get a couple more receipts for the whole year as I would not put myself at risk. All I keep being told is Google averages I will be taking this a lot further do not rent from these people

Update 30th January- so today I was supposed to have contractors come to replace the pipe from the oil tank to the boiler to see if they can fix the issue, I have just had a call from the contractor attending saying they are not replacing the pipe but only coming to take photos as apparently the contractor they sent to cut the bushes at the tank did not take photos - when in fact they did as they showed me the photos before taking me outside to show me what they have done!! And carter Jonas then again ignore emails and only answer to ones they want to