Called to make my Carshield payment. I was asked why I'm I calling. That's stupid either I'm calling to make a payment or something else. Your customer service representative should not try to sel... See more
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Review summary
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Reviews shaping this summary
Everything was great. The only thing that could be better is the communication between your customer service personnel and the repair shop. They told me one thing and they told them something differ... See more
From talking to the receptionists to the whom I spoken to several times All where truly warm and kind and courteous. I would welcome carshield to all family and friends they are the real Deal. and I... See more
Company replied
I have been a member for a long time and just added another vehicle yesterday and spoke with Clark did a great job, and today I spoke with Christina and told me about a promotion if we paid 6 mos in a... See more
Company replied
Company details
Written by the company
Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.
Contact info
339 Mid Rivers Mall Dr., 63376, St. Peters, United States
- 1-800-974-9385
- info@carshield.com
- carshield.com
4.1
Great
56K reviews
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Do not let them scam you
Do not let them scam you. I was with them for 3 years before I filed my 1st claim. They initially approved my claim & the repair shop fixed my car. The repair shop requested payment and they stalled for days due to "the repair shop giving them the wrong mileage". I reviewed my contract and it DOES NOT state they can change an approval after a vehicle is fixed. I was without a car for days and they refused to let me speak to a manager. I requested one multiple times and they disconnected and sent me to another rep. DO NOT GIVE THEM YOUR MONEY! There are more reputable companies that will be worth your money and provide much better customer service and assistance.
3 September 2026
Unprompted review
Reply from CarShield
Tobias, we understand why this experience was concerning and apologize for the delay in getting everything finalized. Additional information needed to be verified with the repair facility before payment could be completed, but that has since been resolved and the claim is now cleared for payment.
If you have any remaining questions about the claim or your experience, please contact CarShield Customer Service at 1-800-587-4162.
I have used Car Shield several times…
I have used Car Shield several times with my 2008 Mercedes CLK 350. Each time there was a need, Car Shield came through for me. Only one time in all these years was something not covered. I am really happy with my experience in Car Shield.
26 August 2026
Reply from CarShield
We really appreciate you being with CarShield over the years! Knowing we’ve been able to come through for you time and again means a lot to us. Thank you for your continued confidence and for sharing your experience!
This was a difficult process
This was a difficult process, but Car Shield ultimately covered a replacement turbocharger for my 2018 Ford F‑150 and also replaced the evaporation cooling system attached to the left‑side turbocharger. My claim was denied four times until I provided mechanic documentation and photos and requested a headquarters review. I submitted letters and images showing the failed turbocharger and evidence of aluminum debris that had been pushed into the system and would likely have caused an engine failure later.
I appreciate Car Shield’s final decision to approve the repairs. However, the initial frontline representatives lacked the technical knowledge to recognize covered engine and replacement‑part issues or to interpret the policy fine print. Better training for entry‑level contacts on mechanical failures and covered repairs would prevent delays and reduce customer frustration.
19 May 2026
Reply from CarShield
David, we really appreciate you taking the time to share such a detailed and balanced review. We know this claim required a lot of patience and effort on your part, and we’re glad the additional documentation helped bring everything to a resolution and your repairs were ultimately covered.
We also appreciate your feedback about the communication and experience earlier in the process, as it helps us see where better training and a smoother review can make a difference for our customers. Thank you for giving us the opportunity to see the claim through.
We are so very happy we just signed
We are so very happy we just signed
On with Car Shield. We haven’t had
To use it yet but are so relieved that
We have it ready in case we do.
3 September 2026
Unprompted review
Reply from CarShield
Welcome to CarShield, Pamela! We really appreciate you choosing us and are glad you can feel a little more at ease knowing you have coverage in place. If you ever need help or have questions, our team is ready to assist.
Reply from CarShield
Jeannie, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
I have been a member for a long time…
I have been a member for a long time and just added another vehicle yesterday and spoke with Clark did a great job, and today I spoke with Christina and told me about a promotion if we paid 6 mos in advance will save money and we did sign up for that as well. She will call or email me first thing a reminder after 6 mos and if we forget, it will roll back to a monthly payment. I really appreciate this 2 people that help us about CARSHIELD and so easy to call and take care of business before it’s too late like Ice T and the actress. Thank you all Carshield.
1 September 2026
Reply from CarShield
We love hearing from longtime customers like you! We’re happy everything was easy to take care of and that our team helped you find an option that could save you some money along the way. Thank you for continuing to choose CarShield!
As always
As always, it takes a long time for approval and the burden on the dealer for photos, movies, paperwork, hold time on the telephone and haggling over parts prices and labor rates aggrevates dealers. I have now had two repair facilities tell me they won't service any more vehicles through CarShield, not to mention that I'm usually without my vehicle for two weeks. Here's how it works. Bring vehicle in and it gets diagnosed. The dealer calls CarShield and the above described dance begins. Then, after the haggling is done, the dealer schedule the repair which is always several days out. Meanwhile, I twiddle my thumbs. The savings are good but this routine is certainly trying.
1 September 2026
Reply from CarShield
Richard, we appreciate your honest feedback and apologize for the inconvenience and added time you’ve experienced during the claims process. While we’re glad the coverage has helped with repair costs, we also recognize that the overall experience matters, and we’re continually working to make the process smoother for both customers and repair facilities.
If you ever have difficulty finding a facility willing to work with your coverage, CarShield Customer Service at 1-800-587-4162 can help with available repair facility options and address any other concerns you may have.
IMPRESSED!
I am impressed that I could schedule the service accordingly to my schedule. The technician was very polite and efficient - tire change took 10 minutes on an extremely hot and humid day.
1 September 2026
Reply from CarShield
Sounds like everything came together just when you needed it! We appreciate the wonderful feedback and are glad the service was quick and easy. If you ever need assistance again, we’re happy to help.
Called to make my Carshield payment
Called to make my Carshield payment. I was asked why I'm I calling. That's stupid either I'm calling to make a payment or something else. Your customer service representative should not try to sell or ask me to pay my account up to receive a discount
14 August 2026
Unprompted review
Reply from CarShield
Connie, we appreciate you sharing your feedback and understand you were simply looking to make your payment. During account calls, our representatives may ask questions to better understand how they can assist and may share available savings options that could benefit the customer. We understand that may not be something everyone is interested in, and we appreciate you letting us know how the experience felt from your perspective.
Promptness and Affordable
Carshield was very prompt in processing my claim. They also paid the majority of the bill for my car. I am thankful that I had Carshield in time of an emergency. Thank you Carshield!
24 August 2026
Reply from CarShield
Wilma, this is exactly when having coverage can make such a difference. We’re happy CarShield was able to come through for you during an unexpected repair and make the situation a little easier. We really appreciate the kind words!
There are areas for improvement, to support customer needs.
They need to explain more on the options that they offer within the coverage to support customer needs.
2 September 2026
Unprompted review
Reply from CarShield
Marion, thank you for bringing this up. We want customers to feel informed about their coverage and the options available to them. If there’s anything you’d like explained in more detail, please contact Customer Service at 1-800-587-4162. Our team is happy to walk through your plan, answer your questions, and make sure you have the information you need.
CSR was courteous and very…
CSR was courteous and very professional, and very patient. Explained the issue completely and made excellent suggestions.
1 September 2026
Reply from CarShield
Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
I currently have a claim in and it…I am going to be canceling my policy. Thier claims adjuster denied my claim for what I believe to be an extremely ridiculous reason!!!
I currently have a claim in and it seems to be taking a bit of time to get an answer... But for the most part everyone I have interacted with has been very nice and professional.
30 August 2026
Reply from CarShield
We appreciate you sharing your experience. We understand that waiting for a claim resolution can be challenging, and we are actively working to process all claims as efficiently as possible. If you have any questions, concerns, or would like to discuss your claim in more detail, please don't hesitate to reach out to our Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Reply from CarShield
John, that’s what we like to hear! We’re glad CarShield has been there when repairs come up, and if you ever need assistance again, we’re ready to help.
The advertisement is true
The advertisement is true. Customer service is amazing and professional. The price is affordable.
22 August 2026
Reply from CarShield
We really appreciate the wonderful feedback! Knowing you feel good about the service, professionalism, and value you receive means a lot to us. If you ever need anything, we’re happy to help.
The Representative was very friendly…
The Representative was very friendly and easy to talk to about my need for extensive warranty last month. It was the first time I called.
19 August 2026
Reply from CarShield
Thank you for your review! It’s great to hear our Customer Service provided the support you were looking for. If there’s anything else you need, we’re just a call away.
LIES
agent informed me about claims incorrectly. when i went to have my car paid for, they refused payment. I was stuck with 1000.00 bill. Car shield is as people say HORRIBLE
24 August 2026
Reply from CarShield
Teresa, we apologize for any confusion about the claims process and understand why being left with an unexpected repair bill raised concerns. We reviewed the call and found that the representative advised that the repair facility would need to contact us with the diagnosis to start the claim.
If you’d like to discuss what happened after that or have questions about the repair costs, please contact CarShield Customer Service at 1-800-587-4162. We’d be happy to review the experience with you and address your concerns.
I just payed my monthly bill early and…
I just payed my monthly bill early and the young lady was very professional and polite
1 September 2026
Reply from CarShield
Vance, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Reply from CarShield
Anthony, that’s the kind of experience we want for every customer! We appreciate you letting us know, and our team is ready to help with any questions along the way.
Customer service was wonderful
18 August 2026
Reply from CarShield
We really appreciate the kind feedback, Patricia! Knowing our team made your experience a good one means a lot to us. If any questions come up, please feel free to reach out.
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