Car Seat Ninja Reviews 263

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, especially when it comes to selecting the right product for their children and cars. Many highlight the excellent customer service, noting prompt responses and thorough after-sales support, including fitting advice and checks. The products themselves are frequently described as high-quality and safe, with a wide selection available. Reviewers also appreciate the efficient and speedy delivery service, with many items arriving quickly and in perfect condition. The overall service is often commended for being smooth, transparent, and personalized, making the process of choosing and installing car seats much easier for parents.

What people talk about most

Product

Consumers express high satisfaction with the product, particularly car seats, highlighting their quality,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the extremely fast... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great service and advice from Natalie. I’ve bought 2 infant carriers, one extended rear face car seat and two high back boosters from her. She’s always helped me work out what’s best for my chi... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

263 reviews

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Rated 5 out of 5 stars

Unbiased, knowledgeable and very helpful

We’ve bought 4 or 5 seats from Car Seat Ninja over the years. Natalie is very knowledgeable & listens to your needs as opposed to pushing a specific seat. She’s very patient and we’ve always been very pleased with the after care too.

27 October 2025
Rated 5 out of 5 stars

Fabulous service!

I can not rate CSN highly enough! A fantastic lady with bags of knowledge & happy to spend time answering all my questions. Would absolutely recommend and will definitely use again.

19 October 2025
Rated 5 out of 5 stars

I had an excellent experience buying…

I had an excellent experience buying from Carninja. Natalie was incredibly knowledgeable, professional, and completely impartial! She took the time to understand exactly what I needed, gave honest, informed advice, and never pushed me toward anything that wasn’t right for me. The whole process was smooth, transparent. Highly recommend Carninja if you want expert guidance.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Speedy, efficient, knowledgeable

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt.
Upon ordering, I was outstanded by how quickly they sent it out. From ordering quite late (I think outside business hours on a Friday night) to receiving my order was only a couple of days.
Everything arrived as expected.

27 September 2025
Rated 5 out of 5 stars

Brilliant support and advice offered on…

Brilliant support and advice offered on the correct extended rear facing seat for us. Very professional and an easy process to book the consultation, purchase and fitting. Thank you so much, we are very happy with our seat. Highly recommended.

27 September 2025
Rated 5 out of 5 stars

Amazing service!

This lovely lady is a fountain of knowledge will work with you and your budget to ensure your little one is as safe as they can be. She is always happy to answer questions and assure that fit both in the vehicle and of little one in their seat is correct!

27 September 2025
Rated 4 out of 5 stars

Great customer care

The staff spent time explaining the different options available without making you feel you were being rushed . They were also available for an after sales service if it was needed.

26 August 2025
Rated 5 out of 5 stars

Called them up for a blue light…

Called them up for a blue light discount and they were only too happy to sort it out. I also made an error with the colour choice and they fixed it immediately. Could not be happier with the service and speedy delivery!

25 July 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, any enquiries were answered extremely quickly. Fantastic after sales support too. I’ve bought 4 car seats off this company in the last 3 yrs and all have been delivered in the stated time. The last order they kindly held back on delivery as I was on holiday when I made order.

3 July 2025

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