Car Seat Ninja Reviews 263

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, especially when it comes to selecting the right product for their children and cars. Many highlight the excellent customer service, noting prompt responses and thorough after-sales support, including fitting advice and checks. The products themselves are frequently described as high-quality and safe, with a wide selection available. Reviewers also appreciate the efficient and speedy delivery service, with many items arriving quickly and in perfect condition. The overall service is often commended for being smooth, transparent, and personalized, making the process of choosing and installing car seats much easier for parents.

What people talk about most

Product

Consumers express high satisfaction with the product, particularly car seats, highlighting their quality,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the extremely fast... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great service and advice from Natalie. I’ve bought 2 infant carriers, one extended rear face car seat and two high back boosters from her. She’s always helped me work out what’s best for my chi... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very knowledgeable on car seat safety

Natalie was so knowledgeable. She helped us weigh up pros and cons to make the right decision, and shared her knowledge on fit and safety. It was really easy to book an appointment and we got one really quickly. Lots of choice in store from well respected brands in car seat safety. Highly recommend

8 January 2026
Rated 5 out of 5 stars

Always brilliant customer service

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition.

Natalie provides brilliant customer service and when I have needed advice, she responds promptly.

I will continue to shop from Car Seat Ninja until we reach the point of not requiring car seats anymore and I recommend them to lots of people!

2 January 2026
Rated 5 out of 5 stars

Blown away with the customer service

Blown away with the customer service. I needed to buy two new car seats for my 3 year old twins. I enquired via the webchat about an isofix base not really expecting a response as this was during the christmas holidays. Not only did i receive a swift response the seller enquired about the height weight of my children was able to recommend a better car seat for the same price that would last my children longer than the one i was originally looking at. The seats were delivered within 3 days with dpd. This was to northern ireland where some English businesses do not deliver to. The seats are beautiful, i installed them myself. They are so comfortable looking and the kids love them. The seats are excellent but the customer service is what sets this business apart from other sellers. Highly recommend.

29 December 2025
Rated 5 out of 5 stars

Cannot recommend this enough!

Cannot recommend this enough! We had been given the details for this via SCBU after having a premature baby and thank god they did.

Took all the stress and floods of information out of the decision. Couple of questions via WhatsApp and we had a car seat recommendation in minutes (on NYE as well!)

Ordered very easily via the website and was delivered within about 48 hours!

If you need to get a car seat, especially if you have a premature or small baby, do not hesitate to use this service.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience as always

Have used this lady three times now, once when purchasing and installing my car seat then twice when buying accessories for the car seat. The level of customer service you receive is amazing. Before purchasing the car seat I message with a few questions and she got back to me incredibly quickly, the day of installation went incredibly smoothly she was very knowledgeable. I was given lots of advice and information. The lady is very lovely and welcoming. Following the purchase of the car seat I have order two accessories (cooling pads and seat protector) both have been sent quickly and arrived next day despite it saying it would take 3-5 days. Overall I am extremely satisfied with my experiences with this lady and would highly recommend her to anyone looking for a car seat.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Will not buy from anyone else. Always helpful and happy to help me with any queries.

1 December 2025
Rated 5 out of 5 stars

Friendly, helpful and competitively priced

Really friendly and helpful. I originally placed an order for an Axkid Minikid 4 Max with another company who claimed to have it in stock, but it turned out to be a 6–8 week wait — something they only disclosed after I’d ordered!

I then came across Car Seat Ninja and was pleasantly surprised to find they were very local to me. The price was cheaper than the other company, so I popped over about an hour after speaking with them. They were incredibly friendly and helpful, and even fitted the seat in my car for me — something that would have taken me a considerable amount of time on my own!

I cannot recommend them enough.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, this site gives great advice and information and you can trust that all the seats they sell are super safe. We bought an Axkid seat for our 6 year and it's fantastic, incredibly sturdy and safe.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I knew in advance which car seat I wanted but there was no where local selling one. Car Seat Ninja had the seat I wanted at a great price. The car seat was delivered well packaged and on time. Couldn't ask for more!

10 November 2025
Rated 5 out of 5 stars

Fantastic!

Natalie was extremely knowledgable, patient and provided great customer service. I am reassured that I have the best rear facing seat for my son, fitted correctly. Highly recommended.

7 November 2025
Rated 5 out of 5 stars

The best place to buy an infant car seat

We found car seat ninja after trying, and failing, to work out which extended rear facing car seat would fit our car. Made an appointment to see Natalie who was brilliant. She pointed us to three options, fitted each in the car so we could see how they looked, and once we committed to one model she then unboxed and fitted that in the car. The car seat was sold to us at a very competitive price and Natalie was great with our it 3 year old son as well. Anyone looking to buy a car seat for their child should go and see Natalie at car seat ninja, brilliant!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Natalie was so helpful and explained everything in detail whilst fitting the car seat, very impressed and would highly recommend

6 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look