Cars24 Australia Reviews 

665
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making vehicle sales remarkably smooth, efficient, and completely stress-free from start to finish. Many consumers genuinely appreciate the well-conducted online inspections, fair pricing offers, and prompt communication provided by the team throughout the entire transaction. However, some customers also noted frustrating experiences regarding unexpected price adjustments, changing vehicle valuations, or frustrating delays during the inspection stages. A few people also mentioned experiencing poor communication, conflicting information provided by different agents, and unnecessary waiting times when trying to finalize important sale details.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, praising the fast, smooth, and professional experience from... See more

User experience

Customers report great satisfaction with the overall user experience, describing the process as smooth,... See more

Price

People report ambiguous experiences with price, as views on vehicle valuations vary widely among reviewers.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales. Ansh offered me decent money and a quick turn around. After a quick google meet a price was set for my c... See more

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used Car Dealer
  2. Auto Broker
  3. Car Dealer
  4. Car Detailing Service
  5. Car Inspection Station
  6. Car Service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

665 reviews

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No history of asking for reviews

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4.3

All reviews

(665)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with the sale of our Subaru Forester. It was such an efficient process only taking 5 days from video inspection to being collected by the car carrier. Full and reasonable payment occurred the day before collection. Process was kept on track by Nitin.

1 April 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Sharon, for your wonderful feedback! We’re glad to hear that you had such a positive and efficient experience selling your Subaru Forester. It’s great to know that the process was smooth from inspection to collection, and that the payment was timely. We’re also happy to hear that Nitin helped keep everything on track throughout. We truly appreciate your support!

-Cars24 Team

Rated 4 out of 5 stars

Great experience overall

The offer was below par initially but the good thing was that they did bring up their offer to match market. Ayushi was good with communication and negotiation. She was quite responsive with questions and explaining how the purchase transactions work for them. There was some delay with drop off due to weekend but the company was nice enough to offer a free pick up. The operations can be improved as nothing is perfect in this world. Overall, had a really good experience and will definitely reach out to them for the future as well.

30 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you for sharing such a detailed review! We’re glad to hear that your overall experience was a positive one and that our team could work with you to arrive at a fair offer. It’s great to know that Ayushi’s communication and responsiveness made the process smoother for you.

We also appreciate your patience regarding the delay and your understanding as we continue to improve our operations. Your feedback is truly valuable and helps us get better every day. We look forward to assisting you again in the future!

-Cars24 Team

Rated 5 out of 5 stars

Great experience with Cars24

Great experience with Cars24. Nitan was excellent to deal with—clear communication from start to finish, and everything that was promised was delivered. Made the whole process easy and stress-free. Highly recommend!

27 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Peter, for your wonderful feedback! We’re glad to hear that you had a great and stress-free experience with us. It’s fantastic to know that Nitan’s clear communication and support made the entire process smooth and that everything was delivered as promised. We truly appreciate your recommendation!

-Cars24 Team

Rated 5 out of 5 stars

I had a great experience selling my car…

I had a great experience selling my car through Cars24, all thanks to Nitin. He was extremely helpful and professional throughout the entire process. He guided me well and helped me get a better price than I expected.

Every transaction was smooth, transparent, and completely hassle-free. Nitin made sure everything was handled efficiently, which gave me a lot of confidence and peace of mind.

Highly recommend his service to anyone looking to sell their car easily and at a good price. Thanks again, Nitin!

27 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Bijay, for your wonderful feedback! We’re delighted to hear that you had such a great experience selling your car with us. It’s fantastic to know that Nitin’s professionalism and guidance helped you secure a better price and made the entire process smooth, transparent, and hassle-free.

We truly appreciate your recommendation and are glad we could provide you with confidence and peace of mind throughout the journey. Thank you for choosing us!

-Cars24 Team

Rated 4 out of 5 stars

Good communication

Good communication

28 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Owen, for your feedback! We’re glad to hear that you had a positive experience with our communication. Keeping our customers informed and supported throughout the process is very important to us. We appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

I had a great experience with Goldy.

I had a great experience with Goldy.
Whenever I asked something, he always replied very quickly and answered all my questions. Highly recommend this company.

28 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Kato, for your kind feedback! We’re glad to hear that you had a great experience and that Goldy was responsive and helpful in answering all your questions. Your recommendation means a lot to us, and we truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Highly recommend Nitkin and Shashank at Cars24!

Nitkin and Shashank were excellent to deal with at cars24. Very attentive, knowledgeable and friendly. Highly recommend if you’re thinking about selling your car

23 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, James, for your wonderful feedback! We’re glad to hear that you had a great experience with Nitkin and Shashank. It’s fantastic to know that their attentiveness, knowledge, and friendly approach made the process smooth for you. We truly appreciate your recommendation and support!
-Cars24 Team

Rated 5 out of 5 stars

Sold our car to Cars24 with Indu’s…

Sold our car to Cars24 with Indu’s help. While the initial offer was low, the later offer was better and made things much easier for us. The submission of photos and video inspection process was simple, efficient and quick! I believe normally arrangements are made to pick up cars but I agreed to drop it off as their site is not too far from home. Excellent team and would highly recommend!

26 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Lara, for your detailed feedback! We’re glad to hear that the revised offer worked well for you and helped make the process easier. It’s great to know that you found the photo submission and video inspection simple and efficient. We also appreciate your flexibility with the drop-off and are happy everything went smoothly. Your recommendation means a lot to us—thank you for your support!

-Cars24 Team

Rated 5 out of 5 stars

I sold my car using Cars24

I sold my car using Cars24. Cars24 completely lived up to their contract commitments. Any questions or concerns were quickly resolved by Indu at Cars24

25 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Michael, for your feedback! We’re glad to hear that we lived up to our commitments and that your experience was smooth and reliable. It’s great to know that Indu was able to promptly address your questions and concerns. We truly appreciate your support!

-Cars24 Team

Rated 5 out of 5 stars

Selling your car with Anshu & Harshal from Cars24

Anshu, Harshal & Ronit from Cars24 made the experience of selling a car enjoyable

There were no delays, the information they gave me was accurate, they were fair in negotiations and they arranged everything from virtual inspections, money transfers and pick up in a streamlined process.
Thanks Cars24 team

24 March 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Damo, for your wonderful feedback! We’re glad to hear that your car-selling experience was smooth and enjoyable. It’s great to know that Anshu, Harshal, and Ronit provided accurate information, fair negotiations, and handled everything efficiently from inspection to payment and pickup. We truly appreciate your support!

-Cars24 Team

Rated 3 out of 5 stars

The process was quite tedious and…

The process was quite tedious and whilst advertising a sale and payment within 24 hours we have been in discussions for over a week and we still have not been paid for the vehicle, despite being told it would be settled. However the people IE Vansh & Akhil were polite and considerate. The video inspection format did not work as such as the access code required another character.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Seems dodgy at 1st but it is LEGIT!

To be honest, I personally felt worried and vulnerable getting respond from the CARS24 team. After making calls to them and getting calls from them I get the fishy and dodgy feeling. Some of the requirements from them felt unnecessary and does not meet the Australian way to transaction which raised a few eye brows. But all was done legally and formally. There was a bit a of haggling going on where they did add in fees that is unknown to us in the first place, they will need to improve on that, Australian Culture will take a handshake and that is the end of it. Once a price is finalized that is all there is. We felt a bit overwhelmed by calls non stop to chase us to sign and subsequently after the sale is completed to provide review. We will only put down the honest truth when we have time to do so. Money was deposited within 48 hours after much follow up from our end, NITIN if this is your real name, thank you for the persistence, we agree to drop off to their HUMONGOUS warehouse. That shut down our doubts once and for all. They do deserve 5 stars but with all above mentioned, there is always a room for improvement. Please keep up the good work and change to be better.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience selling my car…

I had a great experience selling my car with Car24. The entire process was handled remotely and was incredibly smooth from start to finish.

The team was highly professional, efficient, and trustworthy. A special mention to Indu, who was extremely responsive and supportive throughout the whole process. She made everything clear, answered all my questions promptly, and ensured that I felt confident at every step.

It’s not always easy to sell a car, especially from a distance, but Car24 made it simple and stress-free. I would definitely recommend their services to anyone looking for a reliable and professional car dealership.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Can not reconmend cars24 enough if you…

Can not reconmend cars24 enough if you are wanting a smooth sale of your used vehicle. Was a pleasure to work with Nitin he helped from start to finish. He had great communication and explained every step of the process. Cars24 is definatley the best way to trade in or sell your used vehicles. Fair and honest company.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. The entire team was professional, transparent, and easy to deal with throughout the process. A special thanks to Bhuvnesh for being there every step of the way. I wouldn’t hesitate to recommend Cars24 to anyone.

17 March 2026
Unprompted review

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