Cars24 Australia Reviews 

674
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the service, highlighting that the entire process was quick, seamless, and straightforward, with staff being professional and communicative throughout. Reviewers noted the helpfulness of the team, mentioning that their support made the vehicle selling experience easy and stress-free. Conversely, a small portion of people felt negative experiences concerning price offers, with some reviewers mentioning disagreements over the final valuation or hidden fees. Some customers also reported issues like inconsistent information from different people or delays when scheduled appointments did not occur as planned.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional and helpful service.... See more

Service

Customers consistently note positive experiences with service, describing the car selling process as fast,... See more

User experience

People report positive experiences with user_experience, highlighting that the entire process is smooth,... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences regarding valuations and offers. Many... See more

Customer service

Customers report great satisfaction with customer service, highlighting that support representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales. Ansh offered me decent money and a quick turn around. After a quick google meet a price was set for my c... See more

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used Car Dealer
  2. Auto Broker
  3. Car Dealer
  4. Car Detailing Service
  5. Car Inspection Station
  6. Car Service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

674 reviews

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1-star

No history of asking for reviews

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4.3

All reviews

(674)

223 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

do not give this company your mobile…

do not give this company your mobile number i have has 59 messages the last 59 days what type of game are they playing yea lets annoy this person for making one inquiry !!!!!!!!!!!! go away ffs

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick simple and easy sale

Cars24 delivered an excellent swift sales process with competitive pricing.

Nitin from Cars24 helped ensure a smooth and efficient transaction.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, thorough process, money paid promptly. Happy with the interaction.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience selling my car…


I had a great experience selling my car through Cars24, thanks to Himanshu. From the very beginning, he was professional, responsive, and extremely helpful. He clearly explained each step of the process and made sure everything was handled smoothly and transparently. The entire journey—from inspection to final settlement—was hassle-free and well coordinated. I never felt confused or stressed at any point, as Himanshu was always available to answer my questions and provide updates. Overall, it was a seamless and efficient experience, and I would highly recommend Cars24 to anyone looking to sell their car easily and confidently.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Time-Wasting, Lowballing, High-Pressure Tactics

Time-Wasting, Lowballing, High-Pressure Tactics

Cars24 contacted me after I listed my Mazda CX-5 for sale, and the entire experience was a complete waste of time. The car’s realistic market value is $30k–$35k, with wholesale around $25k. I advertised it at $27,500, which was fair and transparent, with minor cosmetic scuffs clearly shown in the listing photos.

From the very first call, Cars24 were talking numbers around $23k — already well below wholesale. They then sent a mechanic to inspect the vehicle. The inspector told us the car was immaculate and mechanically sound.

Despite this, a few hours later Cars24 called back claiming the same minor scuffs they already had photos of somehow justified “substantial” panel repairs and slashed their offer to $22,500. This felt completely disingenuous. What followed was blatant pressure to force an immediate decision. When I explained the car belongs to my wife and we needed time to discuss it, they escalated the pressure, claiming the offer couldn’t be held because of internal “buying budget” limits.

I have over 40 years’ experience in sales and marketing, and I recognise pressure tactics when I see them. I made it clear I would not be rushed or manipulated into a bad decision. At that point, I refused to deal with them at all.

This process felt deliberately designed to wear sellers down after they’ve already invested time in inspections and calls. If you know the value of your car, expect lowball offers and heavy pressure. I would strongly advise others to think twice before engaging with Cars24 unless you’re prepared for this kind of experience.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Ansh at CARS24

My experience with Ansh at CARS24 was very positive, he was professional and efficient and we got a deal done to sell my car with minimal hassle, and only a 15min videoconference for a virtual inspection of the car. Would highly recommend him and CARS24

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Good for quick turnaround

I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales.

Ansh offered me decent money and a quick turn around.

After a quick google meet a price was set for my car and everything was settled.

Ansh answered all my questions and was very communicative and I appreciated his help making the transaction happen quickly.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great transaction

After being called by cars 24 for them to purchase my car, we arranged the online inspection at a time arranged by them. & Then to receive the offer after inspection was quick & easy. Once I accepted the offer they transferred the deposit,& the day before dropping off the car they transferred the balance of the funds. Smooth & easy transaction. I would recommend them .

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Bhuvnesh was good to deal with he got…

Bhuvnesh was good to deal with he got in touch with me about my car I had advertised for sale.
It was a super smooth hassle free process.
Will definitely use again in the future when need a quick easy sale for my car.

27 December 2025
Unprompted review
Rated 4 out of 5 stars

Positive Experience

Ansh has been very patient and helpful. He has been consistent in maintaining contact and giving instructions for the next steps.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently sold my car through Cars24…

I recently sold my car through Cars24 after contacting them via Facebook Marketplace, and the experience was smooth and hassle-free. The team responded quickly, guided me through the process clearly, and made the paperwork simple. The payment was fast and as promised, which made the whole selling process stress-free. I highly recommend Cars24 for anyone looking to sell their car quickly and without the usual headache.

22 December 2025
Unprompted review
Rated 4 out of 5 stars

I recently sold my car through Cars24

I recently sold my car through Cars24. Initially, the quote was lowered after I submitted photos, and some additional fees, like pick-up and detailing fees, were added. However, after some back-and-forth, the representative (Ansh) honoured the original quote and was supportive during the process. Once the process got going, it was quick and efficient, and I appreciated that the payment was provided before the car was picked up. I also was happy not having to facilitate potential buyers requesting test drives or negotiating payment arrangements. It felt safe dealing with a business.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Cars 24 selling my car

Himanshu contacted me regarding a car I was selling. Unlike other car sales places Ive dealt with, I was offered a fair price and was helped every step of the way during the sale. The process was easy and no-one was ever pushy or unreasonable. Great experience

17 December 2025
Unprompted review

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