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Carplus Reviews 3,379

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience throughout the entire process. Many highlight the excellent customer service, noting that agents go above and beyond to ensure a smooth and stress-free experience, from finding the right product to handling all the details. People are particularly impressed with the clear communication, quick responses, and the overall ease of the user experience. However, some customers were not happy with the after-sales support, mentioning issues with unresponsive customer care teams and a lack of follow-up after a purchase. A few other people also felt that the communication could be pushy at times, and some experienced problems with the quality of the product received, including mechanical issues shortly after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers generally report positive experiences with the service, highlighting the dedication and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Product

People report positive experiences with the product. Many customers express satisfaction with their new cars,... See more

Based on these reviews

Rated 5 out of 5 stars

Zubair was geart throughout the whole proccess he helped me pick the right car by sending me links and giving me a whole proccess stage step by step. Defienatly would recommend Carplus to others as we... See more

Rated 5 out of 5 stars

Marco has been extremely helpful and patient with helping me find a vehicle. Marco explained everything in detail and was extremely patient and supportive! Thank you so much for your service it has be... See more

Rated 5 out of 5 stars

Ive had a very positive experience from carplus. Infact if there were 10stars I would give them ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Kept updated nothings too much trouble my account manager Taner has been just fab... See more

Rated 5 out of 5 stars

I dealt with Marco, who was incredibly professional throughout the process. He went above and beyond to help me secure the car I wanted, even when I encountered some challenges with part exchanging my... See more

Rated 5 out of 5 stars

Great Customer Experience. Freddie my case manager helped a lot. Explained the processes very well. Kept me up to date with every detail of the process from start to finish. Dealt with the finance si... See more

Rated 5 out of 5 stars

Fantastic company with friendly staff Mr Tony helped me lots of time to get my application done in my busy work schedule I am fully satisfied from carplus & their services 100% recommend

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

Just wanted to say great experience with Carplus and a special thankyou to Fezan who was my account manager. We had an issue with the car I was sourcing from a garage and so Fezan managed to jump... See more

Rated 5 out of 5 stars

Freddie was very helpful from start to finish, nothing was too much hassle. Helped choose an amazing purchase and answered any questions I had and needed answering. Very happy. Would definitely recomm... See more

Rated 5 out of 5 stars

Made it so easy. Adam was outstanding and so helpful throughout the process. Kept me well informed either by text or call nothing too much trouble and even once the application was approved and comple... See more

Rated 5 out of 5 stars

I can’t recommend Kamrul(Kam)at Carplus highly enough. From start to finish, he was extremely professional and completely on point with exactly the type of vehicle I was looking for. He took th... See more

Rated 5 out of 5 stars

I had a really great experience, Daniel Oraegbuna did everything and more to help me find the right car. It definitely wasn’t easy but he never stopped helping. Thank you so much!

Rated 5 out of 5 stars

I would like to express my sincere gratitude to Fezan Bukhari for exceptional customer service. Your dedication in finding a great deal for me, was truly appreciated. I commend your efforts and profes... See more

Rated 5 out of 5 stars

I broken down and with in 48hrs I had a new car thanks to Dylan Singh. I was only looking for quotes but Dylan made my experience feel so natural no fauls selling nothing he actually went miles above... See more

Rated 5 out of 5 stars

Jordan was very helpful, supporting me with my searches and checking in with me at every process. Liason with the car dealership was amazing ensuring that i got the most out of the vehicle purchase

Rated 5 out of 5 stars

I recently received car finance from Carplus.co.uk and it was seamless from start to finish. Freddie was very polite and friendly and explained everything clearly and concisely. He went through all t... See more

Rated 5 out of 5 stars

Sagin, was exceptional! I collected my car today and it was in a good state. Sagin’s communication and customer service was excellent. Even, when there was a mishap he put me at ease and sorted o... See more

Rated 5 out of 5 stars

They help me to find Car finance with Provisional license and i am very happy for that. And specially i am thankful Mr. Alen, he helped me alot throughout. And help me to find best Car. Very supportiv... See more

Rated 5 out of 5 stars

Highly recommend this company to sort your car finance out. Marco was the one who sorted out car finance and fount us our dream car within our budget. Gave us some good advice.

Rated 5 out of 5 stars

Rhys Arnott was fantastic. Explained things in a non boring way, was polite professional and made a stressful process fun and easy. Thank you!

Rated 5 out of 5 stars

This experience was great because my agent, Haider, was so professional, patient and attentive until we got the result I wanted. Totally transparent and great communication. Will highly recommend and... See more

Rated 5 out of 5 stars

Mason was exceptional throughout my experience helping me find the best car I had in mind. He made the whole process very easy from beginning to end & I would highly recommend.

Rated 5 out of 5 stars

I highly recommend them. They took care of everything from start to finish. Edison was very helpful and made sure that I got a car finance without leaving my home. I will use their company again in th... See more

Rated 5 out of 5 stars

I would give more stars! Zubair managed my application throughout, and was an absolute star, resolving issues prior to me even realising I had them, very profesional! Very highly recommended,... See more

Rated 5 out of 5 stars

Great Experience Danny was exceptional with his service, he was quite patient and professional and always ready to respond to any questions and to help as much as possible. He made the process seaml... See more

Rated 5 out of 5 stars

Moshin was great, took about 2 weeks to find the perfect car and he was patient throughout my specific wants and needs. Thanks again!

Rated 5 out of 5 stars

i’ve had such an amazing & straight forward experience with Carplus. Jonnie my account manager couldn’t have been more helpful through the whole process, amazing to deal with. Would 100% use them agai... See more

Rated 1 out of 5 stars

THIS IS FREE ADVICE.......... NEVER EVER DO BUSINESS WITH THESE COWBOYS. Brought a car in desperation through this company in early Feb and as soon as i went online I was literally hou... See more

Rated 5 out of 5 stars

Freddie made this process very easy was very helpful and patient and was a pleasure to work with Freddie in finding a car and very knowledgeable very polite Thank you Freddie for all your help

Rated 5 out of 5 stars

I dealt with Antonio and his manager and his manager and it was a smooth process start to finish

Rated 5 out of 5 stars

Edison made the whole process as easy as possible for myself I couldn't have asked for any more assistance . Definitely a 5* performance

Rated 5 out of 5 stars

Kam was excellent, helpful and really worked hard to find me the car I wanted, cannot thank him enough.

Rated 5 out of 5 stars

I had Alan as my liase , after 1st finance company oodle revoked offer ,Alan found a suitable replacement with rapidity .. there was a wee bit of messing around and waiting for the proverbial cogs to... See more

Rated 1 out of 5 stars

Disastrous. Kept me dangling and never kept to schedules or promises. Very unprofessional and negligent. Would never recommend. Please avoid.

Rated 5 out of 5 stars

Brilliant customer service, had someone called ajmal. Really helpful and simple process would highly recommend.

Rated 1 out of 5 stars

I spoke to you at 3:42 pm and at 9:30 am the next day you are chasing me. I have now checked your reviews and whilst they are great, and having worked in a general public industry, your reviews are ex... See more

Rated 5 out of 5 stars

My experience was time consuming for me but I felt a burden lifted with the help I got from Ibrahim. He made sure I was not rushed to make my decision. I was helped every step of the way and all quest... See more

Rated 5 out of 5 stars

Zubair was very helpful and understanding, worked with all the requirements that I needed would generally recommend using if require thank you

Rated 5 out of 5 stars

Amazing company, always had the best apr from these guys, always worked so well with me always sorted any issues I’ve had, highly recommend this company, the recent one with macdonald as my manager ex... See more

Rated 1 out of 5 stars

They got my last review deleted. Issues arose early on. Qouted me a lower rate and then the day before mentioned the actual apr and my interest went from 12.9 to 14.7. Not to mentio... See more

Rated 1 out of 5 stars

Worse experience ive ever had. Stuck me with a dodgey dealer. Selling dodgey cars with issues. After calling and emailing non stop. Theyve tried to slip out of all the issues consantly with the vehic... See more

Rated 5 out of 5 stars

Excellent, speedy and Knowledgeable- Marco was amazing and easy to deal with, making the journey simple. Thanks

Rated 1 out of 5 stars

Very poor and misleading experience. I was told by Mohamed that my finance application had been accepted, which led me to proceed and pay a deposit on a vehicle. However, I was later declined... See more

Rated 5 out of 5 stars

It was very good except from start to finish naz was great and picked up my car within 3 days

Rated 5 out of 5 stars

This company is great to deal with. The account manager Kam is amazing at his job. From start to finish he helped me through everything and always at the end of the phone. Everything I asked for he ac... See more

Rated 5 out of 5 stars

Zubair was really helpful and patient all through the process and offered as many options as possible to give me a variety to choose from

Rated 5 out of 5 stars

From the very start the team helped and guided us ..they were extremely patient especially Ajmal ...very reassuring from beginning to end.I would use these every time and recommend to anyone .

Rated 5 out of 5 stars

Mason was great, he kept in touch and on top of everything. The process was pretty easy and now I have my new car

Rated 5 out of 5 stars

Outstanding customer service will do they upmost to gelp you find your dream car would highky recommed them 100%

Rated 5 out of 5 stars

Sully was my main point of contact throughout the arrangement of my finance & purchase of my car. He was really attentive, appreciative of my circumstances. He answered all my questions (never made me... See more

Rated 5 out of 5 stars

From start to finish Freddie has been amazing. He explained everything in detail, and paid so much care and attention to my needs and what I was looking for. It gives so much peace of mind to know tha... See more

Rated 5 out of 5 stars

When I say Dylan (AKA Sanjay, AKA my brother from another mother) went above and beyond for my family, it doesn’t even begin to capture the heart he put into finding us a new car. We’ve spo... See more

Rated 1 out of 5 stars

Avoid. As with other reviews, if you have any issues with the car or want any kind of aftercare messages, phone calls and emails are all ignored. I've been trying to contact them since the 18 of Feb t... See more


Company details

  1. Car Finance and Loan Company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Freddie was great!

Freddie was very helpful from start to finish, nothing was too much hassle. Helped choose an amazing purchase and answered any questions I had and needed answering. Very happy. Would definitely recommend Freddie to anyone needing help!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, always had the best apr from these guys, always worked so well with me always sorted any issues I’ve had, highly recommend this company, the recent one with macdonald as my manager excellent guy went through everything, made sure I understood everything I didn’t haveto do much, Did as much as he could

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Mason was great

Mason was great, he kept in touch and on top of everything. The process was pretty easy and now I have my new car

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. As with other reviews, if you have any issues with the car or want any kind of aftercare messages, phone calls and emails are all ignored. I've been trying to contact them since the 18 of Feb to report the car faulty. Email proofs sent, finance have tried to contact them to start the unwind and it's all being ignored. As soon as the sales team are done with you they throw you to the curb (Adam)

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, supportive

Jordan was very helpful, supporting me with my searches and checking in with me at every process. Liason with the car dealership was amazing ensuring that i got the most out of the vehicle purchase

20 March 2026
Unprompted review
Rated 5 out of 5 stars

• Amazing Experience – Highly Recommend

I recently had a great experience with Carplus Finance , and I just wanted to share how impressed I was with the service I received. The customer service from Marshall was absolutely amazing from start to finish. Everything was explained clearly, the process was smooth, and I felt supported the whole way through.

It’s not often you come across such friendly, professional, and efficient service, so it really stood out to me. I would definitely recommend anyone considering car finance to give them a try—you won’t be disappointed!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great and easy process from start to…

Great and easy process from start to finish. Rhys at carplus was an absolute legend, such a nice guy, he’s a good person to chat with and got me a car and on the road within 3 days. From start to finish he kept me updated and assured and was such a stress free process as Rhys was always there when I had queries and always made sure I was certain on decisions.

Deffinetly recommend, deffinetly will use them again.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with my finance broker, Endrit. From start to finish, he was incredibly helpful, professional, and easy to deal with. He took the time to understand exactly what I was looking for and helped me find the right vehicles without any stress.

The whole process was smooth and straightforward thanks to his guidance, and he was always available to answer any questions I had. I really appreciated how efficient and transparent everything was.

I would highly recommend Endrit to anyone looking for a reliable and supportive finance broker. Thanks again for making everything so easy!

17 March 2026
Unprompted review

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