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Carplus Reviews 3,379

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience throughout the entire process. Many highlight the excellent customer service, noting that agents go above and beyond to ensure a smooth and stress-free experience, from finding the right product to handling all the details. People are particularly impressed with the clear communication, quick responses, and the overall ease of the user experience. However, some customers were not happy with the after-sales support, mentioning issues with unresponsive customer care teams and a lack of follow-up after a purchase. A few other people also felt that the communication could be pushy at times, and some experienced problems with the quality of the product received, including mechanical issues shortly after purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers generally report positive experiences with the service, highlighting the dedication and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Product

People report positive experiences with the product. Many customers express satisfaction with their new cars,... See more

Based on these reviews

Rated 5 out of 5 stars

Zubair was geart throughout the whole proccess he helped me pick the right car by sending me links and giving me a whole proccess stage step by step. Defienatly would recommend Carplus to others as we... See more

Rated 5 out of 5 stars

Marco has been extremely helpful and patient with helping me find a vehicle. Marco explained everything in detail and was extremely patient and supportive! Thank you so much for your service it has be... See more

Rated 5 out of 5 stars

Ive had a very positive experience from carplus. Infact if there were 10stars I would give them ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Kept updated nothings too much trouble my account manager Taner has been just fab... See more

Rated 5 out of 5 stars

I dealt with Marco, who was incredibly professional throughout the process. He went above and beyond to help me secure the car I wanted, even when I encountered some challenges with part exchanging my... See more

Rated 5 out of 5 stars

Great Customer Experience. Freddie my case manager helped a lot. Explained the processes very well. Kept me up to date with every detail of the process from start to finish. Dealt with the finance si... See more

Rated 5 out of 5 stars

Fantastic company with friendly staff Mr Tony helped me lots of time to get my application done in my busy work schedule I am fully satisfied from carplus & their services 100% recommend

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

Just wanted to say great experience with Carplus and a special thankyou to Fezan who was my account manager. We had an issue with the car I was sourcing from a garage and so Fezan managed to jump... See more

Rated 5 out of 5 stars

Freddie was very helpful from start to finish, nothing was too much hassle. Helped choose an amazing purchase and answered any questions I had and needed answering. Very happy. Would definitely recomm... See more

Rated 5 out of 5 stars

Made it so easy. Adam was outstanding and so helpful throughout the process. Kept me well informed either by text or call nothing too much trouble and even once the application was approved and comple... See more

Rated 5 out of 5 stars

I can’t recommend Kamrul(Kam)at Carplus highly enough. From start to finish, he was extremely professional and completely on point with exactly the type of vehicle I was looking for. He took th... See more

Rated 5 out of 5 stars

I had a really great experience, Daniel Oraegbuna did everything and more to help me find the right car. It definitely wasn’t easy but he never stopped helping. Thank you so much!

Rated 5 out of 5 stars

I would like to express my sincere gratitude to Fezan Bukhari for exceptional customer service. Your dedication in finding a great deal for me, was truly appreciated. I commend your efforts and profes... See more

Rated 5 out of 5 stars

I broken down and with in 48hrs I had a new car thanks to Dylan Singh. I was only looking for quotes but Dylan made my experience feel so natural no fauls selling nothing he actually went miles above... See more

Rated 5 out of 5 stars

Jordan was very helpful, supporting me with my searches and checking in with me at every process. Liason with the car dealership was amazing ensuring that i got the most out of the vehicle purchase

Rated 5 out of 5 stars

I recently received car finance from Carplus.co.uk and it was seamless from start to finish. Freddie was very polite and friendly and explained everything clearly and concisely. He went through all t... See more

Rated 5 out of 5 stars

Sagin, was exceptional! I collected my car today and it was in a good state. Sagin’s communication and customer service was excellent. Even, when there was a mishap he put me at ease and sorted o... See more

Rated 5 out of 5 stars

They help me to find Car finance with Provisional license and i am very happy for that. And specially i am thankful Mr. Alen, he helped me alot throughout. And help me to find best Car. Very supportiv... See more

Rated 5 out of 5 stars

Highly recommend this company to sort your car finance out. Marco was the one who sorted out car finance and fount us our dream car within our budget. Gave us some good advice.

Rated 5 out of 5 stars

Rhys Arnott was fantastic. Explained things in a non boring way, was polite professional and made a stressful process fun and easy. Thank you!

Rated 5 out of 5 stars

This experience was great because my agent, Haider, was so professional, patient and attentive until we got the result I wanted. Totally transparent and great communication. Will highly recommend and... See more

Rated 5 out of 5 stars

Mason was exceptional throughout my experience helping me find the best car I had in mind. He made the whole process very easy from beginning to end & I would highly recommend.

Rated 5 out of 5 stars

I highly recommend them. They took care of everything from start to finish. Edison was very helpful and made sure that I got a car finance without leaving my home. I will use their company again in th... See more

Rated 5 out of 5 stars

I would give more stars! Zubair managed my application throughout, and was an absolute star, resolving issues prior to me even realising I had them, very profesional! Very highly recommended,... See more

Rated 5 out of 5 stars

Great Experience Danny was exceptional with his service, he was quite patient and professional and always ready to respond to any questions and to help as much as possible. He made the process seaml... See more

Rated 5 out of 5 stars

Moshin was great, took about 2 weeks to find the perfect car and he was patient throughout my specific wants and needs. Thanks again!

Rated 5 out of 5 stars

i’ve had such an amazing & straight forward experience with Carplus. Jonnie my account manager couldn’t have been more helpful through the whole process, amazing to deal with. Would 100% use them agai... See more

Rated 1 out of 5 stars

THIS IS FREE ADVICE.......... NEVER EVER DO BUSINESS WITH THESE COWBOYS. Brought a car in desperation through this company in early Feb and as soon as i went online I was literally hou... See more

Rated 5 out of 5 stars

Freddie made this process very easy was very helpful and patient and was a pleasure to work with Freddie in finding a car and very knowledgeable very polite Thank you Freddie for all your help

Rated 5 out of 5 stars

I dealt with Antonio and his manager and his manager and it was a smooth process start to finish

Rated 5 out of 5 stars

Edison made the whole process as easy as possible for myself I couldn't have asked for any more assistance . Definitely a 5* performance

Rated 5 out of 5 stars

Kam was excellent, helpful and really worked hard to find me the car I wanted, cannot thank him enough.

Rated 5 out of 5 stars

I had Alan as my liase , after 1st finance company oodle revoked offer ,Alan found a suitable replacement with rapidity .. there was a wee bit of messing around and waiting for the proverbial cogs to... See more

Rated 1 out of 5 stars

Disastrous. Kept me dangling and never kept to schedules or promises. Very unprofessional and negligent. Would never recommend. Please avoid.

Rated 5 out of 5 stars

Brilliant customer service, had someone called ajmal. Really helpful and simple process would highly recommend.

Rated 1 out of 5 stars

I spoke to you at 3:42 pm and at 9:30 am the next day you are chasing me. I have now checked your reviews and whilst they are great, and having worked in a general public industry, your reviews are ex... See more

Rated 5 out of 5 stars

My experience was time consuming for me but I felt a burden lifted with the help I got from Ibrahim. He made sure I was not rushed to make my decision. I was helped every step of the way and all quest... See more

Rated 5 out of 5 stars

Zubair was very helpful and understanding, worked with all the requirements that I needed would generally recommend using if require thank you

Rated 5 out of 5 stars

Amazing company, always had the best apr from these guys, always worked so well with me always sorted any issues I’ve had, highly recommend this company, the recent one with macdonald as my manager ex... See more

Rated 1 out of 5 stars

They got my last review deleted. Issues arose early on. Qouted me a lower rate and then the day before mentioned the actual apr and my interest went from 12.9 to 14.7. Not to mentio... See more

Rated 1 out of 5 stars

Worse experience ive ever had. Stuck me with a dodgey dealer. Selling dodgey cars with issues. After calling and emailing non stop. Theyve tried to slip out of all the issues consantly with the vehic... See more

Rated 5 out of 5 stars

Excellent, speedy and Knowledgeable- Marco was amazing and easy to deal with, making the journey simple. Thanks

Rated 1 out of 5 stars

Very poor and misleading experience. I was told by Mohamed that my finance application had been accepted, which led me to proceed and pay a deposit on a vehicle. However, I was later declined... See more

Rated 5 out of 5 stars

It was very good except from start to finish naz was great and picked up my car within 3 days

Rated 5 out of 5 stars

This company is great to deal with. The account manager Kam is amazing at his job. From start to finish he helped me through everything and always at the end of the phone. Everything I asked for he ac... See more

Rated 5 out of 5 stars

Zubair was really helpful and patient all through the process and offered as many options as possible to give me a variety to choose from

Rated 5 out of 5 stars

From the very start the team helped and guided us ..they were extremely patient especially Ajmal ...very reassuring from beginning to end.I would use these every time and recommend to anyone .

Rated 5 out of 5 stars

Mason was great, he kept in touch and on top of everything. The process was pretty easy and now I have my new car

Rated 5 out of 5 stars

Outstanding customer service will do they upmost to gelp you find your dream car would highky recommed them 100%

Rated 5 out of 5 stars

Sully was my main point of contact throughout the arrangement of my finance & purchase of my car. He was really attentive, appreciative of my circumstances. He answered all my questions (never made me... See more

Rated 5 out of 5 stars

From start to finish Freddie has been amazing. He explained everything in detail, and paid so much care and attention to my needs and what I was looking for. It gives so much peace of mind to know tha... See more

Rated 5 out of 5 stars

When I say Dylan (AKA Sanjay, AKA my brother from another mother) went above and beyond for my family, it doesn’t even begin to capture the heart he put into finding us a new car. We’ve spo... See more

Rated 1 out of 5 stars

Avoid. As with other reviews, if you have any issues with the car or want any kind of aftercare messages, phone calls and emails are all ignored. I've been trying to contact them since the 18 of Feb t... See more


Company details

  1. Car Finance and Loan Company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Experience

Great Experience
Danny was exceptional with his service, he was quite patient and professional and always ready to respond to any questions and to help as much as possible. He made the process seamless. Good service and I recommend.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS FREE ADVICE......... AVOID AT ALL COST

THIS IS FREE ADVICE.......... NEVER EVER DO BUSINESS WITH THESE COWBOYS.

Brought a car in desperation through this company in early Feb and as soon as i went online I was literally hounded non stop on the phone. The agent who dealt with me chose garages that suited him and not to my location.

Managed to choose a car that was in London, so approximately 90miles from where i live. Collected the via a long train journey on Saturday with 3 changes.

Arrived at the so called dealership (more like a scarp yard). The dealer was evasive and was constantly on his phone, even gave me the wrong car docs.

Car drove fine the 90miles home. Within a week of of driving the car to and from work the engine oil came on, naturally topped up with oil. This corrected the fault. Within a week, the same light came on, again topped with oil and corrected the warning.
A few days later the engine maintenance light came on.
Feeling strongly suspicious that there was something seriously wrong with the car I attempted to car CarPlus to report the issues, there was naturally no answer, I also contacted the garage where the car was purchased from, and yet again no answers or responses to my texts or voicemails.
Tried many times in the next few days to contact both CarPlus and the garage, yet again no responses.
Eventually after a few days someone answered the phone, he then put me through to the agent who brokered the deal. He was not helpful at all and said you need to contact customer care through email. The wrong email was sent to me.
Sent several emails to the so called customer care care team at CarPlus, and to this day not a single response or acknowledgement of my circumstances.

You have been warned, this company are absolute sharks with no consideration for after sales. They will hound you pre sale and then ignore you went issues arise.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and advice

Great customer service and advice. Dylan was extremely helpful, patient, and understanding, especially with my indecisiveness. He was very helpful throughout and gave me plenty of time to make a decision with no pressure at all. Thank you for all your help! 😊

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend Dylan to…

I would definitely recommend Dylan to anyone looking for car finance, the level of service I received was honestly outstanding.

Dylan went above and beyond from start to finish. Not only did he stay on the call for over 45 minutes after his shift was finished, twice, but he also made sure I fully understood every step of the process. Nothing ever felt rushed, and he took the time to explain everything clearly so it all made sense.

He worked hard to find me cars that were genuinely within my price range and gave me a wide variety of options to choose from. It never felt like I was being pushed into anything and instead, he made sure I was completely happy with my choice.

What really stood out was his dedication. Even after I changed my mind about my first car, Dylan didn’t hesitate to help me find another one and made sure I could get it when I needed it. He truly did everything possible to help me get on the road.

If you’re looking for someone who is patient, knowledgeable, and genuinely cares about getting you the right deal, Dylan is the person to go to. Amazing service from start to finish!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Carplus. Freddie was my main point of contact and provided outstanding service throughout. He was professional, helpful, and kept me informed at every stage, making the whole process smooth and stress-free. I really appreciated his support and would highly recommend both Freddie and Carplus to others.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Disastrous

Disastrous. Kept me dangling and never kept to schedules or promises. Very unprofessional and negligent. Would never recommend. Please avoid.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Had great experience with Carplus

Had great experience with Carplus, they help throughout the process to find the car I want. It’s a little bit hard for me to choose what I want because it's my first car but Mia helped me with everything, keep me update, well explained the process to me, she worked really hard to find a car for me and we finally found one at the end. Thanks Mia for your helped.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Marco has been extremely helpful and…

Marco has been extremely helpful and patient with helping me find a vehicle. Marco explained everything in detail and was extremely patient and supportive! Thank you so much for your service it has been excellent. Will definitely recommend car plus in the future. Thank you again

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I had Alan as my liase

I had Alan as my liase , after 1st finance company oodle revoked offer ,Alan found a suitable replacement with rapidity .. there was a wee bit of messing around and waiting for the proverbial cogs to turn , but test drive ,car pick up and refinance was completed within 7 hours .will certainly use car plus again when next seeking broker for car finance.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Carplus

Great experience with Carplus! The process was quick and stress-free, and the team were very helpful and professional throughout. They explained everything clearly and helped me find a car within my budget. Highly recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Everything from applying for finance to getting it finalised was seamless and easy.
Macauley has been very helpful throughout, and now can't wait to pick up my new car, thank you

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company who go above and beyond

Samad made everything move swiftly and smoothly and was a massive help when trying to decide on the perfect car. No matter how many times i couldn’t make my mind up, Samad was very understanding and didn’t complain once he worked with great communication and hard work to help me find the perfect car I’m so happy with the over all outcome thank you so much

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Carlsen was the genius that made…

Carlsen was the genius that made everything happened for me, as I was desperately in need of a car after several rejections, Carlsen came through for me at the right time and I really do appreciate him for his upstanding customer service. Thank you Carlsen and thank you Carplus.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was time consuming for me…

My experience was time consuming for me but I felt a burden lifted with the help I got from Ibrahim. He made sure I was not rushed to make my decision. I was helped every step of the way and all questions answered. I was assisted more than enough. Thank you for your unwavering patience and big heart.

24 March 2026
Unprompted review

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