Carpet Avenue Reviews 

Reply from Carpet Avenue

Jun 26, 2026

Dear Marinella,

Thank you very much for taking the time to leave us a review.

We are pleased to hear that you are happy with the quality of the carpet, but we are truly sorry to learn that it did not fully meet your expectations.

From what we can see, you ordered one of our Patina carpets. These are older, authentic handmade Persian carpets that have been carefully restored to preserve their character and extend their lifespan. As part of the restoration process, the pile is often gently shaved down to create a more even surface and restore the carpet's natural sheen. Because these carpets have lived a previous life, they may also show signs of age, earlier repairs, or wear, which are part of their unique character.

That said, we sincerely apologize if this was not sufficiently clear from the product description or if the carpet did not match your expectations. We are also truly sorry that we did not have the opportunity to assist you before you left your review.

We offer all our customers a 30-day money-back guarantee, and returns are free of charge within the EU when arranged through our customer service using our return shipping label. Even if you have decided to keep the carpet, we would still appreciate the opportunity to review your concerns and see whether we can find a suitable solution together.

Please feel free to contact us at info@carpetavenue.com. We would be happy to assist you.

Thank you again for your valuable feedback, and we wish you all the best.

Kind regards,
Carpet Avenue Customer Support

Reply from Carpet Avenue

Jun 26, 2026

Dear Customer,

Thank you very much for taking the time to leave us a review.

We are delighted to hear that you are happy with the carpet's design, colours, and pattern, and that it suits your style. We're also pleased that your order arrived quickly.

At the same time, we sincerely apologize for any misunderstanding regarding the type of carpet. The carpet you purchased is a Kilim Punja, and as stated on the product page, its country of origin is India. While it is indeed a kilim, Indian Punja kilims have a somewhat different weaving tradition and appearance compared to, for example, Turkish or Persian kilims. They are nevertheless handcrafted and known for their excellent quality and durability.

We appreciate your feedback, as it helps us improve the clarity of our product descriptions. Thank you once again for your kind words, and we hope you will enjoy your new carpet for many years to come.

We wish you a wonderful day!

Kind regards,
Carpet Avenue Customer Support

Reply from Carpet Avenue

Apr 29, 2026

Dear Nursen Sumer,

Thank you very much for your feedback and for taking the time to inform us about this issue.

We sincerely apologize for the inconvenience caused by the situation with the rug exchange. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been for you.

Please rest assured that we are currently looking into what happened in order to understand how this error occurred and to ensure it does not happen again in the future. We have also taken note of your email and the return shipment, and we are following up internally with the relevant team.

We truly appreciate your patience and cooperation throughout this process.

Kind regards,
Carpet Avenue Customer Service

Reply from Carpet Avenue

Mar 20, 2026

Dear Customer,

Thank you very much for your kind words about your experience with our customer service and delivery - we truly appreciate it.

We did, however, notice that your review was submitted with a 1-star rating, which seems to differ from your positive feedback. We completely understand that this may have been unintentional.

If this was the case, we would be very grateful if you could update the star rating, as it has a significant impact on how our service is perceived by other customers.

Thank you again for your feedback and for choosing Carpet Avenue - it means a lot to us.

Kind regards,
Carpet Avenue