Caroutis Reviews 

Great cars, good customer service
Location is close to airoport.(1 minute )
Definitly i will come back!

Thank you Alex good mercedes

Vert good car and very kind personnal Alex and all thé staff

Alex was good and very helpful.Thankyou very much.

Amazing Service, alex was very helpful

Very satisfied

I used a few times recently Caroutis from Bucharest Otopeni airport. I learned initially about them from a low cost travel company. I definitely prefer though booking directly - it comes with offers, direct confirmation and better deals. The whatsapp and email communications are prompt and respectful. The cars are good, prices are better than average. I will use their services again.

The site is ugly on interface, sometimes doesn’t work and most importantly it does not says all the terms of contract unless you open it and read everything. I highly suggest to use the site premium rent, that is the car rent that caroutis leans on, so it will be more direct and clean.

Great experience with Alex, no problems at all with booking and was provided with a brand new car for a 5 day road trip.

Easy and fast reservation, confirmation came quickly.

STAY FAR AWAY FROM THIS AGENCY:
Their behavior was very unprofessional, felt from the very first moment that he wanted to "Steal" money from me:
- he claimed 920 euro as deposit: not pre authorised in my credit card, but charging in advance all the amount (920 euro) to my credit card.
- No matter if the attached voucher says 900 euro, he also warned me, that I will have some extra charges up to 50 euros (!!!!!) because of money and currency transactions!! In my question why that extra charge will take place in my credit card, as my bank NEVER charge me this amount when i am in Romania (I am visiting there every 3 weeks), his answer was: "It might be an extra charge, that's the rules..." !!!!
- He forced me to do extra insurance to avoid the credit card charge (...), and when I asked him the cost, he "offered" me the price of 100 euro for total coverage !!! My reservation value was 42 euros for two days (actually 29 hours) !!!
- I claimed to talk to his superior, he refused as he said that he was the superior. Then I tried to contact his manager, he denied because his manager is not working on weekends (...) and he left the office about 100m (far away from me), called him but never got close to me (.... I understand 80% Romanian Language).
- When he came back, he offered to do the transaction as a pre authorised in my credit card, but again he forced me to proceed with full protection insurance, as we might find some extra scratches, even some days later after you deliver the car, so it would be better for me to avoid extra charges....

I am very disappointed with Caroutis. They said our car is not available anymore because we were late to pick it up (well, our flight was delayed, so it wasn't our fault). They then offered us another car for twice more money, what we didn't think it was fair, and we refused the offer. It is worth to mention that the place was full with cars, and there was no costumers at all, only us.

We were then free to go to find another rentals at late night with 2 small kids and lots of baggage. Thankfully Klass Wagen is just 10 minutes walk from Caroutis, and they have brilliant customer service.

WARNING to everyone who wants to save himself stress and a lot of money. They will do their best to make you pay one or other way. So stay away!!!

Car is good. Service was fast

Very disappointed, we hired a Skoda Octavia with automatic gearbox and we found out that the parking sensors were missing. I later understood why they were missing, when they took a deposit of 1.200 Euros. They will charge you for a very very small scratch or you can lose your deposit if you are involved in an accident even though it is not your fault, which seems to be illegal because the Romanian law is forcing them to have their cars insured with third-party cover which should cover them in case of an accident if it is not your fault. They charged us 35 Euros for a child seat for 6 days. The child seat was a very cheap one, with big concerns about child safety and was very dirty. Woudn't hire again from them.

Everything was great!

Very good treat

Do NOT rent from this thieves.They are scammers, you will not see your deposit back. I hope they all get what they deserve!

i send and email but I don't receive any answer.