Carmina Shoemaker Reviews 

I bought a pair after reading good reviews. I ordered a pair but unfortunately they had some issues: heel was sewn off centre which threw the top of the shoe off balance. Second pair arrived and had same issue with left heel (sewn off centre) and deep "knife" cut on the heel and some brown discoloring on black heel. Overall the shoes feel great, but in this price range their Quality Assurance team should be better in inspecting before sending out. My cheaper loafers never had any of these issues.
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Left a review on their site yesterday and they didn't approve it. No wonder there are only 5* reviews.

Carmina customer service, logistics department and shoemakers have once again proved to be extremely helpful and useful! To cut the long story short, they went above and beyond to help me with an issue I had with a heel on my used Carmina boots. Carmina replaced the heels free of charge and negotiated with the Spanish post to retrieve my shipment, which was stuck in transit for weeks. I am especially grateful to Ariadna from customer service, she is such a wonderful person.

Shoe didn’t fit, had to return for exchange and pay usd $150 for shipping, they don’t cover return shipping … which is really unfair

Not only is the shoe i received in perfect condition and the quality is oustanding, but also have i never witnessed such a good customer service. as the show was still in production when i ordered it, they told me it takes up to 60 days, which shows me the quality and value of the shoe. But as i told them it is a birthday gift, they actually send the shoe after 30 days! thank you so much and best wishes

Lighting fast shipping to the US. Had them within 3 days of ordering. Sizing was consistent with other oxfords I've worn and the quality of the shoe is superb.

Ordered 6-7 times across the years from Carmina. Product is always of excellent quality.

Trying to return a pair of shoes since several month. The parcel arrives in Spain. Customs then contact Carmina. Carmina has to take action to clear the parcel. But Carmina does not react. Customs are then forced to send back the parcel to its destination of origin. The first time Carmina told me, a document was missing therefore they could not accept the parcel. Spanish Customs and the Swiss post told me Carmina did not react upon there requests. The second time I sent the parcel, I again coordinate everything with „Marie“ from Carmina customer support. Again I included all of the documents and shared the tracking number with Marie - all according to her instructions. Over E-Mail I tried to stay in comtact with Marie to coordinate each step. Marie did not answer anymore. Today I received the parcel back. Spanish customs and Swiss postal office are both telling me the same story again. Carmina shoes does not cooperate. I am therefore still waiting vor my refund. It has been 6M now. (…and each time, I have to pay >usd 50.- in patcel fees)

Beautiful shoes and boots, however quality control may not be as good as it should be for the price you pay. Customer service is definitely below expectations for such a brand when emailing the office in Mallorca and they definitely need some training. Customer service in store for me personally was amazing.

Personally I would think twice before getting into the brand as once you make a purchase, exchanging, returns and any issues you may have later on will be a head ache to solve if you are dealing with the office.

Terrible customer service. Absolutely no understanding of a situation that was very clearly down to a poorly designed website. To compound the issue forgot to send one of the items along with what I ordered. Would do well to invest in some customer service training for their staff. Never dealt with a company this poor on that front, especially when paying for high value items. Overall incredibly useless and would not recommend to anyone. Buy your leather shoes from somewhere else!

I ordered 3 pair of shoes. 1 cordovan which came with ugly glue mark (its there to remain forever and very noticeable) on the top, very bad leather used (spots everywhere and uneven surface) - its sad for a whopping 750EUR shoe. My another pair a lizard shoe is now on its 4th month and still waiting.

Absolutely TERRIBLE customer service. THE WORST. And I'm not one to post these kinds of reviews. Marie is absolutely an embarrassment to agents internationally and will constantly lie to you saying that a resolution is in progress when it absolutely is not. I followed up with them multiple times on a refund request, which she said that there were some delays but to expect within a week. Nothing. They just want you to forget and go off with your money. Such a ridiculous experience. Save yourself the time and energy.

They made a mistake regarding the shipping of my shoes, I paid over 1000 euros, 4 months later I haven't received a refund nor the shoes. Their customer service is so bad. They truly don't care about stealing my money.

Beautiful shoes! Would gladly buy the product again if sold by someone else. That being said, I will not be purchasing again from Carmina due to customer service. Both forms of communication (via email and by phone), while responsive, was lackluster and unacceptable. 5 stars for the shoes and 1 star for the customer service. Rounding up to 3 stars is quite generous.

2nd purchase, shoes weren’t in stock and needed 60 days from purchase to delivery because they need to manufacture new ones. My surprise I received a message after 40 days saying shoes shipped and 5 days later get it delivered home…total 45 days and amazing shoes like always. I recommend

Top-Notch Shopping Experience..
3 Pairs of shoes purchased from this company
And I could not be more pleased or impressed with the service and the quality of the shoes received.
Add to that .. Fantastic value for money

I bought a pair of women’s derbys at the 53rd/Madison Ave store that I love. The sales woman was very helpful finding my correct size and even ran down to the other store to get a pair to show me (which I did not buy). I thought that customer service was wonderful. The shoes are beautifully made, comfortable and very walkable. Ordered a second pair online. Very happy with my experience at Carmina. The online order arrived perfectly in less than a week.

Customer service awful. 45E45 NYC location. Arrogant. Ordered incorrectly, dishonest, rude.Very rude. Be careful.

Worst customer service, borders on fraud - the webshop has technical problems which leads to Klarna Bank debiting the money but not confirming the order with Carmina. After many calls and emails, Carminas advice came to order again, because I get a refund for the failed order anyway. Ordered again with a different bank card - same problem: money debited, no order confirmed. Comment from Klarna Bank: this is the fault of the Carmina webshop, we will transfer the money back within the next 14 working days. Comment Carmina: stay calm, that's between you and the bank. Bottom Line: Paid 2 times for one pair of shoes, money gone, no shoes, communication with me on the part of Carmina stopped. Bravo Carmina

I bought two pairs of unlined moccasins in June.
One pair has scratched soles showing they had been
worn and are not new. Answering my e mail, where I
asked for indemnization, Carmina proposed I send them
the damaged pair so the soles could be polished in the
factory. Furthermore they point out that this type of damage could not occur since they only sell new, unworn shoes, which is a lie.

Great quality, fast delivery, everything as expected.