Carmina Shoemaker Reviews 

I had severel question about the right shoe, best fitting last and perhaps how to exchange the shoe.
Carminas service was at all time excellent, especially Brenda!

I have placed my order and looking forward to receive my shoes

The quality of the shoes is outstanding. They just look fabulous! Perfect value for money. Fast delivery and very helpful support too. Can very recommend Carmina. Happy that this kind of craftsmanship still exists!

Checked the size guide on their website, and since I was skeptical, I decided to size up. Turns out it was still too small. I also ordered a belt which was too small as well.
There were very little details about how to return the item, but I contacted the customer support and got some instructions via email.
4 months after returning the shoes, I still haven't gotten the new size. I then started asking for a refund, but CS completely ghosted me. I got a hold of another CS who then ghosted me as well. No reply for the past two months.
Avoid at all costs!!

The customer service at Carmina has been very helpful and accommodating. My feet have weird sizing and it is thus difficult to find shoes that fit well. The Carmina staff were very helpful in assisting me with figuring out what sizes fit best. Would definitely shop with them again.

5th pair from Carmina but first time I order online. The oxfords are very nice and very well built (as usual). I have never been disappointed by Carmina and have been a customer for many many years.
As usual, I get metal toe caps installed. The problem this time, is that after the first wear, the toe cap on the left shoe dug into the sole (about 3 mm) for no obvious reason. One screw is now protruding a little out and is not sitting flush with the metal caps anymore. It cannot be pushed in unfortunately. This is the first time something like this happens ( 13 pairs of shoes I own have had metal toe for several years)

Marie and the team are fantastic: I bought a number of items in the first purchase but then before they were dispatched I found something else interesting and added to the order. People like me who are not familiar with online shopping and oh making payments via this link and that link are usually caught by foreign instructions. I made it known to Marie and to my surprise, she gave me prompt and helpful advice and assistance. She also kept tracking my order and made sure that I have everything in order. The customer service is second to no one. Of course, I enjoy all my Carmina Shoes (I have got 5 pairs and will buy more in the future). They are of superb quality and aesthetically gorgeous.

My husband loves Carmina shoes so after buying some for him in their Black Friday sale for Xmas, they unfortunately arrived damaged. However, after contacting customer support and sending photos, Marie and the team have gone above and beyond to sort me a replacement pair, which I received this morning, well in time for Xmas. The replacement shoes are just stunning so after what started as a feeling of disappointment, they easily turned around to make me one very happy customer!

I received the custom 80512 pair this afternoon and it is absolutely beautiful!! Thank you and your team of craftsmen and craftswomen who poured their collective, exceptional talent to ensuring this pair was constructed perfectly. I really can't thank you enough! The box was in excellent condition. I wish you and the Carmina Team a safe and prosperous holiday season. I am now hooked!! Cheers!

I have been a regular customer of Carmina for 3 1/2 years. The purchasing experience, quality, and customer service are excellent. Their products arrive quickly in beautiful, sturdy packaging. Whenever I have a question, their customer support has always been quick to respond with answers and solutions. There is real value in their custom program, where they will send photos of leather options, and make very helpful suggestions regarding selections and modifications with the help of their design and manufacturing team. Even minor adjustments to lasts can be requested to help with fit. Once I had a concern regarding a possible defect in the leather of a pair of boots I had received 6 months before, and after sending pictures, and an email exchange, Carmina arranged for return shipping and remade the pair. It means a lot to know they will support their customers even after a purchase.

I've purchased 9 pairs of shoes (and some belts) over a few years through Carmina, from ready made, to custom, and a few Cordovan models. The quality is always exceptional, and the customer service even more so! I've had some issues with a couple of my orders (one even involving a remake), however, every time there has been a genuine issue, I feel safe knowing that it will be rectified. The quality control is generally very good, but the customer service is even better! That's why I keep coming back.

Decided to purchase from Carmina Shoemaker after seeing many great reviews about this company. Since it was an online purchase, we wanted to make sure that sizing is correct. Contacted Carmina many times with our multiple questions and each time, they were prompt in replying and answered our inquiries precisely. Our orders arrived within a week and both the boots and shoes fit perfectly and were of excellent quality. We have decided that whenever we look for shoes in the future, Carmina will be the first shoe company we shall consider.

Shoes are beautiful! Tight/clean welt and seam stitching; cordovan leather is defect free (no stretch marks, no tool marks); Rain last shape is elegant and elevates the casual derby style/hatch grain closer to a more formal oxford style; and customer service communication was excellent. Thank you Carmina!!!

Amazing silhouettes! They get better with age and use. Carmina provides an amazing service as well. Ariadna helped me with getting silhouettes made for a wedding with a deadline. 5 stars!!

Personal and reliable service regarding the exchange of a pair of shoes. It all worked out well, very happy about the result.

Carmina first caught my eye back in 2011 as I walked past their store on Diagonal, Barcelona. Had no other choice but to go in and try their shoes. You could tell that these shoes were made using the finest box calf leather and that the craftsmanship was second to none. The Inca and Balmoral boots are my favorite and I feel as though I'm wearing a shoe fit for a king!

Customer service is second to none be it instore or online. Recently I ordered a pair of Balmorals and had them delivered to Kuwait. Throughout this process I had a wonderful person update me on my delivery from start to finish.

It's a special feeling when you open that shoe box and realize that these are your new shoes! A part of me just wants to look at them for ages, but then my adventurous side takes over and it's time to break them in!

When you wear a pair of Carmina shoes expect people to stop and ask you what are you wearing!

Thank you Carmina for all that you do!

Excellent quality of the shoes. Very good service. Questions and concerns will be answered immediately. The employees are extremely helpful and quickly find a solution to problems. My ordered shoes were delivered via Express, as it took a little longer. I only buy my shoes at Carmina's. I'm absolutely thrilled.

Very helpful very quick response online, and also very helpful people in the store is very especially In the the main store in Palma de Mallorca. I bought my first pair and is the best look and fit ever! Thank you so much, Carmina!

Wonderful handmade shoes, high quality craftsmanship and premium materials. Highly recommended.

Yesterday I got my 10 years old Carmina cordovan boots back after a complicated repair at Carmina in Inca/Mallorca for which the last was necessary. I am absolutely thrilled what a great job the craftsmen in Inca have done. The shoe is like new - but at the same time the Cordovan leather has kept its beautiful patina. Carmina made me very happy with their service - including packing and shipping and email communication, all "at its best". In email communication, it was noticeable in a positive way that my consultant at Carmina immediately knew what I was talking about. She responded as if she knew not only how to sell good shoes well, but also how a good shoe is made and consequently repaired.

Be sincerely greeted and thanked!
Carmina forever!
Hermann

Very efficient service, despite some minors delivery issues not their fault. Quick replies and above all the shoes are great. They deserve more than 5 stars , will purchase again some more as long as they keep the good work